Warranty Enhancement - Cracked Dash Replacement!
#31
Pole Position
Thread Starter
Cliff
#34
Called my local dealer yesterday, Lexus of Orlando. They are the most unfriendly group of people at every level in every department. No wonder I avoid the place.
The service scheduler was aware of the dashboard program. She told me to wait until I get the second letter. When I told her I had not received the first letter, she told me to call Lexus Corporate. I'm properly registered on Lexusdrivers.com. Anyone else not get a letter? Any idea why some received the letter and others did not?
The service scheduler was aware of the dashboard program. She told me to wait until I get the second letter. When I told her I had not received the first letter, she told me to call Lexus Corporate. I'm properly registered on Lexusdrivers.com. Anyone else not get a letter? Any idea why some received the letter and others did not?
#35
My experience
Called my local dealer yesterday, Lexus of Orlando. They are the most unfriendly group of people at every level in every department. No wonder I avoid the place.
The service scheduler was aware of the dashboard program. She told me to wait until I get the second letter. When I told her I had not received the first letter, she told me to call Lexus Corporate. I'm properly registered on Lexusdrivers.com. Anyone else not get a letter? Any idea why some received the letter and others did not?
The service scheduler was aware of the dashboard program. She told me to wait until I get the second letter. When I told her I had not received the first letter, she told me to call Lexus Corporate. I'm properly registered on Lexusdrivers.com. Anyone else not get a letter? Any idea why some received the letter and others did not?
I don't know why this went through this quickly....whole thing took less than a week. I never received any letter, just followed up after reading this thread. I continue to be impressed by their service. Perhaps, this is the reason I have been a loyal Lexus fan for the last two decades.
#38
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Dealer called and said my dash in finished being installed and ready to pick up, but he says it needs a new battery. They are having a hard time jump starting it and keeping it running. Funny thing is that the battery is only two years old and still under warranty.
What could they have done by replacing the dash that would effect the battery or starting of the car. Just seems odd that it was fine when we dropped it off Friday and now after the dash was installed there is an issue with the battery. I guess the battery could have crapped out over the weekend, but it just seems odd.
What could they have done by replacing the dash that would effect the battery or starting of the car. Just seems odd that it was fine when we dropped it off Friday and now after the dash was installed there is an issue with the battery. I guess the battery could have crapped out over the weekend, but it just seems odd.
#39
Pole Position
Thread Starter
Dealer called and said my dash in finished being installed and ready to pick up, but he says it needs a new battery. They are having a hard time jump starting it and keeping it running. Funny thing is that the battery is only two years old and still under warranty.
What could they have done by replacing the dash that would effect the battery or starting of the car. Just seems odd that it was fine when we dropped it off Friday and now after the dash was installed there is an issue with the battery. I guess the battery could have crapped out over the weekend, but it just seems odd.
What could they have done by replacing the dash that would effect the battery or starting of the car. Just seems odd that it was fine when we dropped it off Friday and now after the dash was installed there is an issue with the battery. I guess the battery could have crapped out over the weekend, but it just seems odd.
My two year old battery just crapped out. Had a hole in the top. No clue how it got there.
#41
I received my letter last week and I'm the second owner. I never took the vehicle to the dealer but they got my address from the Lexus website I used to look up the previous maintenance work.
The good news is that I literally found a very small crack on the passenger side yesterday. Now I will just get it replaced and not worry about it since I'm keeping the truck indefinitely.
The good news is that I literally found a very small crack on the passenger side yesterday. Now I will just get it replaced and not worry about it since I'm keeping the truck indefinitely.
#42
I received my letter last week and I'm the second owner. I never took the vehicle to the dealer but they got my address from the Lexus website I used to look up the previous maintenance work.
The good news is that I literally found a very small crack on the passenger side yesterday. Now I will just get it replaced and not worry about it since I'm keeping the truck indefinitely.
The good news is that I literally found a very small crack on the passenger side yesterday. Now I will just get it replaced and not worry about it since I'm keeping the truck indefinitely.
#44
Update , Today I received my Lexus Letter ,
My initial use was date is 09/29/2003
My GX 2004 38,000 org miles.
Covers
Primary Coverage offers warranty enhancement until May 31, 2017 regardless of milage or date of the vehicle ..
WOW now to check my dashboard .
My initial use was date is 09/29/2003
My GX 2004 38,000 org miles.
Covers
Primary Coverage offers warranty enhancement until May 31, 2017 regardless of milage or date of the vehicle ..
WOW now to check my dashboard .