Justin727

I've looked but can't find anything active. A lot have already closed their registrations etc.

Rockbus

Received a reply from Lexus on my comments concerning the long lead time to replace a dashboard under this recall. I asked for information about their supply chain, number of dashes replace per month so far, number of dashes left to replace to date, how the number of dashes are sent to a dealer determined, number of dashes being replaced by color etc. Info so I know the company is on top of this issue and geared up their supply chain.

The response has no detail and add nothing to what I already know. Still makes me feel the company is waiting consumers out, hoping they will sell their GX before getting their dashboard replaced. I'm a realist and would have been very surprised if they did provide empirical data.



Thank you for contacting Lexus Customer Satisfaction.

Since the announcement of the Customer Support Program, we have been diligently making preparations for the parts replacement phase of this Program. Due to the age, volume, and breadth of the covered vehicles subject to the Program and the size and complexity of dashboard manufacturing, we are launching the part replacement portion of this Program in several phases. Despite our increased production levels of these parts, it is difficult to predict demand and where parts need to be shipped to support the program. Due to these factors there still may be a period of time customers will need to wait before part replacement can be performed. We do apologize that this is not the answer you were expecting; however, we do want to be honest to our loyal customers. Please know, your dissatisfaction has been documented at Lexus National Headquarters. We apologize for any inconvenience this information may cause.

If you require further assistance, please respond to this email, or contact Lexus Customer Satisfaction at 1-800-255-3987, Monday through Friday, 5:00 am to 6:00 pm, or Saturday, 7:00 am to 4:00 pm, Pacific Time.

Sincerely,

Elizabeth Verdin
Lexus Customer Satisfaction

orion7mm

1st time Lexus owner. Purchased a nice 2005 GX 470 five weeks ago. A one-owner, Silver Pine Met, 83K miles, with NAV and ML sound system.

Discovered cracks yesterday morning. They run across the brow above the instrument panel and down both sides. Also, two small cracks starting in the upper left corner (near the HVAC vent and NAV screen) on the face of the center area of the dashboard.

Any advice or suggestions on how best to proceed, that you can share, would be greatly appreciated. Thanks!

RCsGX

Take it down to Lexus asap so you can get on the waiting list to have it replaced for free.

If you're lucky Lexus will get around to replacing it in 5yrs.

Justin727

This is true and NO he is NOT being sarcastic!

orion7mm

Thanks to RCsGX and Justin727 for your replies. The closest Lexus dealer is 400 miles away. Do you know if Lexus will accept photos taken by a Toyota service department?


Any suggestions on how to slow the existing cracks, and/or how to reduce new cracks starting?

co4wheel

Mine took a month.

orion7mm

Thanks! co4wheel ... That's a lot more hopeful.

Stevenson's Lexus in the Denver area is the closest Lexus dealer to us, but so far they have Not returned my call. If there is a better dealer to work with I would appreciate knowing another option.

Thanks, Orion7mm in WYO

co4wheel

Kuni Lexus in Colorado Springs. But this is not a make a call kind of thing. You take your truck in, they look and photo it, that gets sent to Lexus US and then they send the dash whenever it is made.

Johnny M at Kuni Lexus. 719-385-0111.

orion7mm

Thanks again co4wheel. I'm about 500 miles north of CO Spngs ... so I do appreciate the contact details. Appears that a "road trip" may be in my near future!

Congrats on your new dash. I understand that the new ones are a re-design and are made from new (better?) materials. Hopefully they will last. Safe travels in your Lexus!

orion7mm

Hi again co4wheel,

I've been in touch with JM at Kuni. Sent him photos earlier today. Will update you, and CL, when I know more. Cheers.

Justin727

More than likely not as warranty is brand specific. Call the Lexus dealer first and see if they even need to take pictures. I feel your pain though.. I've been on a waiting list for over a year now in 2 different states.

co4wheel

Good to hear.

MRG242

I guess I'm lucky. I just bought an '06 GX470 last month. I had a dealer inspect it before I bought it. They told me to let them know if I buy it and they will replace the dash. It had a few cracks on the passenger side almost like someone punched it. A few weeks later after I completed the buy, I called them and they said they would put me in the queue and to let them know if I don't hear from them by August. I just got a call this morning and they're replacing it next week ..... for free! Now, the other Lexus dealer in town was a different story. They said they were so backed up that they wouldn't even add me to the list. What's even more perplexing is the two dealerships are owned by the same company. Go figure.


Mike

orion7mm

Mike, Thanks for sharing your experience. Was your dash black, or another color? I'm keeping my fingers crossed that mine will be months, not years.

Different subject ... (discussion on another Thread) Does your 06 GX have XM radio?

Thanks, orion7mm in WYO