Completely ripped off at the Dealership (don't ever do extras in service)
04-16-15, 02:33 PM
#16
First, everyone wants dealers to lose money selling them a car. Now people are balking at paying labor for service. This is the reason why one day dealerships will disappear.
No one goes into Sears and says, give me that lawn mower for 20% OFF OR I WALK. No one goes back to Sears and says, my mower is not running right. Fix it for free.
Geez, what is the world coming to.
No one goes into Sears and says, give me that lawn mower for 20% OFF OR I WALK. No one goes back to Sears and says, my mower is not running right. Fix it for free.
Geez, what is the world coming to.
04-16-15, 04:44 PM
#18
Pole Position
04-16-15, 05:13 PM
#19
A lot of the small stuff are usually covered on youtube. U can easily do it yourself.
I think some maintenance is smart to do at the dealer, but alot of it are not.
If u do the right research and look for reputable independent shops, u can save a lot of money and spend the same as u would for a Toyota camry.
U also want to consider the perks u get vs the higher cost of dealer maintenance. Sometimes its worth going to the dealer because a lot of maintenance automatically gives u 2 days of loaner. So if u factor that it, its actually cost effective to do certain things at the dealer. For example, im gonna do my tranny drain at the dealer, thats a major and important piece of info that the next owner will want to see documented.
I think some maintenance is smart to do at the dealer, but alot of it are not.
If u do the right research and look for reputable independent shops, u can save a lot of money and spend the same as u would for a Toyota camry.
U also want to consider the perks u get vs the higher cost of dealer maintenance. Sometimes its worth going to the dealer because a lot of maintenance automatically gives u 2 days of loaner. So if u factor that it, its actually cost effective to do certain things at the dealer. For example, im gonna do my tranny drain at the dealer, thats a major and important piece of info that the next owner will want to see documented.
04-16-15, 06:29 PM
#20
Lead Lap
Thread Starter
Let me address a few things . #1 I post things about the 3GS here which I have and been having since 2009. I jump to 4th gen to ask questions about that particular car. #2 I wasn't trying to compare the dealership to like a DIY thing. Hell most of the time I don't even know how to check the oil correctly. I was comparing the Lexus dealership to a "regular place". I don't know if I can name names in here but I will keep it simple. The Toyota place charges $49.99 for the cabin filter install and all. The air filter I don't know probably $15-20 no install fee. The last time they did my oil they didn't even ask me to replace since it might not have been dirty and that was 3 weeks ago or so. My point in this is that the Lexus dealership is so much more epensive then Toyota and I think they completely ripped me off. I have Never seen an install fee on any of that. When I got a call from Lexus they said they were done.They asked me about changing out the cabin filter and the engine filter. I wasn't quoted any price at all. I got there and ended up paying $200 more then I was expecting. As for the transmission service, I have to look at the report but I think that guy was right and did 1/2 of it. I believe I saw 3qts somewhere.
I don't have time to "play" on here if I am being accused of it. Here is some proof to back up my story.Also I have been on since 2003 I believe my nick was kravaa (find a pic of headbuster in a black GS 400 2nd gen).
Pic of Bill Part 1 http://picpaste.com/pics/IMG_0187-4n...1429234064.JPG
Pic of Bill Part 2 http://picpaste.com/pics/IMG_0188-aB...1429233920.JPG
Pic of Bill Part 3 http://picpaste.com/pics/IMG_0189-ZZ...1429234157.JPG
Now you can tell me what exactly did they do to the trans?
I don't have time to "play" on here if I am being accused of it. Here is some proof to back up my story.Also I have been on since 2003 I believe my nick was kravaa (find a pic of headbuster in a black GS 400 2nd gen).
Pic of Bill Part 1 http://picpaste.com/pics/IMG_0187-4n...1429234064.JPG
Pic of Bill Part 2 http://picpaste.com/pics/IMG_0188-aB...1429233920.JPG
Pic of Bill Part 3 http://picpaste.com/pics/IMG_0189-ZZ...1429234157.JPG
Now you can tell me what exactly did they do to the trans?
Last edited by krava; 04-16-15 at 06:34 PM.
04-16-15, 08:35 PM
#22
Lead Lap
Thread Starter
So they changed it all out? so they did me a favor atleast and gave me a break? I have no idea what those misc charges are too, 1 might be for the waste of the transmission fluid though
04-16-15, 08:38 PM
#23
Lead Lap
Thread Starter
I don't know about your lexus dealership but all we have here is a coke machine. No kinds of food at all. The Toyota dealership has the exact same thing at it but you don't get a loaner car. Even Sewell lexus of dallas I don't think gives food, atleast I didn't see it when I was there 3 times. They have diet sprite which we don't have here.
04-16-15, 08:55 PM
#25
I see you are in La...so options are limited...but Price LeBlanc has a pretty nice set up...food, drinks, nice leather chairs, and at one time a few massage chairs...I never wait anymore so I'm not sure if they still do...I don't care for any of the dealerships in Shreveport...they all act like asses to me...
04-16-15, 09:47 PM
#26
Pole Position
A lot of the small stuff are usually covered on youtube. U can easily do it yourself.
I think some maintenance is smart to do at the dealer, but alot of it are not.
If u do the right research and look for reputable independent shops, u can save a lot of money and spend the same as u would for a Toyota camry.
U also want to consider the perks u get vs the higher cost of dealer maintenance. Sometimes its worth going to the dealer because a lot of maintenance automatically gives u 2 days of loaner. So if u factor that it, its actually cost effective to do certain things at the dealer. For example, im gonna do my tranny drain at the dealer, thats a major and important piece of info that the next owner will want to see documented.
I think some maintenance is smart to do at the dealer, but alot of it are not.
If u do the right research and look for reputable independent shops, u can save a lot of money and spend the same as u would for a Toyota camry.
U also want to consider the perks u get vs the higher cost of dealer maintenance. Sometimes its worth going to the dealer because a lot of maintenance automatically gives u 2 days of loaner. So if u factor that it, its actually cost effective to do certain things at the dealer. For example, im gonna do my tranny drain at the dealer, thats a major and important piece of info that the next owner will want to see documented.
04-16-15, 09:59 PM
#27
air filters are the easiest thing to save money on.
Lesson learned.
never do any non-critical services at the dealership.
$80 oil change? pfftt. I buy my own oil and pay the local mechanic $10 for labor. I'm in and out faster than at the dealership.
Those nasty pastries and coffee are not worth any extra money.
Lesson learned.
never do any non-critical services at the dealership.
$80 oil change? pfftt. I buy my own oil and pay the local mechanic $10 for labor. I'm in and out faster than at the dealership.
Those nasty pastries and coffee are not worth any extra money.
Last edited by pman6; 04-16-15 at 10:03 PM.
04-16-15, 09:59 PM
#28
Pole Position
The labor for the jobs exceeded the part cost...and...they only got about 1/3 of the old fluid out.
04-16-15, 10:04 PM
#29
Pole Position
no..they did not. They removed approximately 3.5 quarts. That's why you had to pay for 4 qts of new fluid. System holds 8.4 qts if RWD and 10.6 if AWD.
12-12-15, 01:48 PM
#30
My recent experience with the transmission service on my very newly purchased 2010 GS350 AWD with100k miles. After reading many of these threads about tranny fluid flushes, maintenance, etc. I decided it was a good time to change the fluid since my intent is to keep the car for probably another 100-150k miles.
So, I just paid 250$ to the local Boise Lexus dealer (Peterson Lexus) for what I thought was going to be a "flush"....at least that was the ONLY terminology that was ever used in any of our prior phone conversations. At NO time did the service writer or myself talk about OR use the term "drain-n-fill".
When I picked the car up, I noticed a quantity of "4" listed on the invoice and I inquired as to what this meant since I felt it was most likely 4 quarts since the unit price was listed on the invoice @ $9.10/ea.
This same service writer and the actual mechanic who performed the work, both INSISTED that the quantity flushed was 4 gallons.......which would be 16 quarts total and that 6 of those quarts used were the quarts that became dirty from the actual "flush" procedure and that the other 10 quarts would have been the amount of new Toyota World Standard fluid that was replaced. Hmmmmmm.
So, I then questioned the invoice unit price of just $9.20 (sum total of $36.80) and told the service writer that this story about what service was performed was all bull**** and that I felt the invoice was actually for 4 quarts that was used and that they had just charged me $250 to "exchange" 4 quarts (ATFWS World Standard) of the 10.6 quart capacity of the transmission. In other words they exchanged 40% of the total tranny fluid.
Just a few moments later, the senior service writer/mgr. walked in to our little office and before anyone could say anything I quickly pointed to the invoice and asked him "what that quantity listed on the invoice represented"? He immediately, without any hesitation, stated the number represented quarts. I asked him if he was sure and he said he was 100% absolutely sure of it and that the drain-n-fill" method is the one they use. Again, this was the senior service writer/service manager saying this and this was in complete conflict with what was stated by the original service writer and the actual service mechanic.
I also told them that I thought I had read somewhere (I thought somewhere in this forum actually) that an actual power flush could ONLY be performed at the dealer due to a special type of too/pump (hence the $250 price) that is attached to the tranny to perform this task. No one there seemed to have any idea of what I was referring to. Does anyone on here have any idea if I did actually read something of this sort or have I misunderstood something?
Bottom line, they only exchanged 4 quarts and charged me $250 and flat out lied to me (and my co-worker witness who was with me) about the invoice, how many quarts had been used, type of work performed, etc.
If it matters.....the dealer also charged me $90 to change the rear differential fluid (3 quarts) and also $90 to change the front differential/transfer case (2 quarts). In both differentials 80W90 was used.
Total bill for all this was $438.17
I like my car and was wanting to protect my investment in it. I've ALWAYS hated dealers and once again I feel my thoughts and opinions about dealers are justified and confirmed....AGAIN!
So, I just paid 250$ to the local Boise Lexus dealer (Peterson Lexus) for what I thought was going to be a "flush"....at least that was the ONLY terminology that was ever used in any of our prior phone conversations. At NO time did the service writer or myself talk about OR use the term "drain-n-fill".
When I picked the car up, I noticed a quantity of "4" listed on the invoice and I inquired as to what this meant since I felt it was most likely 4 quarts since the unit price was listed on the invoice @ $9.10/ea.
This same service writer and the actual mechanic who performed the work, both INSISTED that the quantity flushed was 4 gallons.......which would be 16 quarts total and that 6 of those quarts used were the quarts that became dirty from the actual "flush" procedure and that the other 10 quarts would have been the amount of new Toyota World Standard fluid that was replaced. Hmmmmmm.
So, I then questioned the invoice unit price of just $9.20 (sum total of $36.80) and told the service writer that this story about what service was performed was all bull**** and that I felt the invoice was actually for 4 quarts that was used and that they had just charged me $250 to "exchange" 4 quarts (ATFWS World Standard) of the 10.6 quart capacity of the transmission. In other words they exchanged 40% of the total tranny fluid.
Just a few moments later, the senior service writer/mgr. walked in to our little office and before anyone could say anything I quickly pointed to the invoice and asked him "what that quantity listed on the invoice represented"? He immediately, without any hesitation, stated the number represented quarts. I asked him if he was sure and he said he was 100% absolutely sure of it and that the drain-n-fill" method is the one they use. Again, this was the senior service writer/service manager saying this and this was in complete conflict with what was stated by the original service writer and the actual service mechanic.
I also told them that I thought I had read somewhere (I thought somewhere in this forum actually) that an actual power flush could ONLY be performed at the dealer due to a special type of too/pump (hence the $250 price) that is attached to the tranny to perform this task. No one there seemed to have any idea of what I was referring to. Does anyone on here have any idea if I did actually read something of this sort or have I misunderstood something?
Bottom line, they only exchanged 4 quarts and charged me $250 and flat out lied to me (and my co-worker witness who was with me) about the invoice, how many quarts had been used, type of work performed, etc.
If it matters.....the dealer also charged me $90 to change the rear differential fluid (3 quarts) and also $90 to change the front differential/transfer case (2 quarts). In both differentials 80W90 was used.
Total bill for all this was $438.17
I like my car and was wanting to protect my investment in it. I've ALWAYS hated dealers and once again I feel my thoughts and opinions about dealers are justified and confirmed....AGAIN!
