Why i hate taking my car in for service!!
#1
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Location: Florida
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Why i hate taking my car in for service!!
So this morning I took in my car for an oil change at Pembroke Pines Lexus here in Florida. Before taking it in I counted exactly how much change I had, how many sticks of gum, my cd order, etc. Everything in my center console. My oil change was pretty quick and as soon as I get back into my vehicle I recheck everything. What a surprise, my change was missing, some of the gum was missing, and my cds were all misplaced. Now I know this not might be a big deal to some of you but its all about the principle. Once we hand over the keys to someone at Lexus, we are supposed to feel assured that our car is in good hands. Why go through all of our personal stuff? An oil change had nothing to do for someone to be going through our personal space. This is ridiculous and has to stop. Can someone provide me with the number to Lexus's customer service. An email would be fine as well. Sorry guys just venting.
#3
Moderator
I'd be pissed as hell too.
Here's the number to Lexus Corporate. Definitely call and complain.
1-800-255-3987
You can also e-mail Lexus Corporate as well.
https://lexus2.custhelp.com/cgi-bin/...nduser/ask.php
Here's the number to Lexus Corporate. Definitely call and complain.
1-800-255-3987
You can also e-mail Lexus Corporate as well.
https://lexus2.custhelp.com/cgi-bin/...nduser/ask.php
#4
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Lexus of Pines? I've never had a problem, but how often do they see my car... personalized settings and an oil change. Less then an hour, but then again I have a great service adviser and lock up all my stuff before handing it over.
#5
Lead Lap
i had to replace a guys console in an IS i think once. and the dude had lube in the console...omg i about threw up cause it was all over the tube it came in...thank god i was wearing gloves!!!!!!!!!!!!!!!!!!!! lol.
#6
Lexus Champion
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So this morning I took in my car for an oil change at Pembroke Pines Lexus here in Florida. Before taking it in I counted exactly how much change I had, how many sticks of gum, my cd order, etc. Everything in my center console. My oil change was pretty quick and as soon as I get back into my vehicle I recheck everything. What a surprise, my change was missing, some of the gum was missing, and my cds were all misplaced. Now I know this not might be a big deal to some of you but its all about the principle. Once we hand over the keys to someone at Lexus, we are supposed to feel assured that our car is in good hands. Why go through all of our personal stuff? An oil change had nothing to do for someone to be going through our personal space. This is ridiculous and has to stop. Can someone provide me with the number to Lexus's customer service. An email would be fine as well. Sorry guys just venting.
steviej
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#10
Lexus Test Driver
That explains why they require wearing white gloves while working on your car - no fingerprints LOL!!!
But seriously, this is bizarre. Although I do only oil change at our Ray Catena dealership, the service is beyond any expectations. After the service, they run through deluxe car wash and always leave a box of mint chocolate inside. Got very spoiled with that
But seriously, this is bizarre. Although I do only oil change at our Ray Catena dealership, the service is beyond any expectations. After the service, they run through deluxe car wash and always leave a box of mint chocolate inside. Got very spoiled with that
#11
Lexus Fanatic
iTrader: (1)
You should have contacted the service manager on the spot the moment you found your stuff in disarray. If you got nowhere with them then go to 1-800-25-LEXUS. Leaving it for a few days leaves the door open for doubt. For all you know the dealership has a bad employee and needs people like you to report this stuff immediately. Given delay allows for the he said she said card to be played. Don't discredit an entire dealership on the actions of one employee until you have tried to work with the dealership.
steviej
steviej
If you complain later ther is always that thought in the back of their mind that you are not being truthful. The first thought is why not complain rught away.
I leave my change laying around all the time and it's never been disturbed. Drive to JMLExus for your service. They will fire anyone who messes with a customers car. Lot's of other dealerships won't. They will lie to you and say, we will handle it. They do nothing but JM is fanatical about having staff they can trust. I've seen them fire guys for some petty stuff....but understandible.
#13
Lexus Champion
iTrader: (14)
So this morning I took in my car for an oil change at Pembroke Pines Lexus here in Florida. Before taking it in I counted exactly how much change I had, how many sticks of gum, my cd order, etc. Everything in my center console. My oil change was pretty quick and as soon as I get back into my vehicle I recheck everything. What a surprise, my change was missing, some of the gum was missing, and my cds were all misplaced. Now I know this not might be a big deal to some of you but its all about the principle. Once we hand over the keys to someone at Lexus, we are supposed to feel assured that our car is in good hands. Why go through all of our personal stuff? An oil change had nothing to do for someone to be going through our personal space. This is ridiculous and has to stop. Can someone provide me with the number to Lexus's customer service. An email would be fine as well. Sorry guys just venting.
Agreed. I use my cell phone camera to take a quick pic of the mileage before I step foot out the car when it gets serviced.
#14
Lead Lap
I keep a cardboard box out in the garage for the sole purpose of holding everything I remove from a car before I take it in for service. I too have lost all the change from the coin holder and other stuff from a car while it has been at a dealership for service.
I now don't leave a single thing in the glove box, console, door pockets, seat pockets or trunk. I remove the CDs from the changer and all the coins from the coin holder.
My first Lexus had a fixed phone -- I had to lock the keypad with the security code to keep the Lexus dealer service staff from using my phone and eating up my minutes.
Car dealers sometimes do the strangest things. Back in the 1980s, I found out that a Mercedes dealer had used my car to shuttle other customers to and from their work places all over the Kansas City metro area.
I guess if you live long enough, you see all sorts of $#!+.
I now don't leave a single thing in the glove box, console, door pockets, seat pockets or trunk. I remove the CDs from the changer and all the coins from the coin holder.
My first Lexus had a fixed phone -- I had to lock the keypad with the security code to keep the Lexus dealer service staff from using my phone and eating up my minutes.
Car dealers sometimes do the strangest things. Back in the 1980s, I found out that a Mercedes dealer had used my car to shuttle other customers to and from their work places all over the Kansas City metro area.
I guess if you live long enough, you see all sorts of $#!+.
#15
[QUOTE=Kansas;4118910]
Car dealers sometimes do the strangest things. Back in the 1980s, I found out that a Mercedes dealer had used my car to shuttle other customers to and from their work places all over the Kansas City metro area.
QUOTE]
Wow thats harsh
Car dealers sometimes do the strangest things. Back in the 1980s, I found out that a Mercedes dealer had used my car to shuttle other customers to and from their work places all over the Kansas City metro area.
QUOTE]
Wow thats harsh