2015 problem from the beginning!?
05-16-15, 08:35 AM
#16
Lexus Test Driver
Update. Hopefully all better now. I definitely voiced my concern about second guessing the car. I let the dealer know that although I'm sure they would fix it, I didn't want to second guess the car later on down the road.
When I picked it up today, I asked to speak to the mechanic/tech, (which I'm not, so forgive me if I remember this incorrectly) that worked on it for an explanation. He said was that there was air trapped in the transmission lines somewhere. He explained to me how they have to measure the fluid levels and bleed the overflow. He thinks an air pocket/bubble or whatever made the system hiccup and caused the problem.
He stated that he felt 100% confident that it just wasn't filled properly originally and I should have no more issues with it. He said he wouldn't have given me the car back that soon if he felt like it was anything else. They are a good dealership and have been excellent to me and everyone I know, so I hope he's right. Drove it all day and has been perfect.
When I picked it up today, I asked to speak to the mechanic/tech, (which I'm not, so forgive me if I remember this incorrectly) that worked on it for an explanation. He said was that there was air trapped in the transmission lines somewhere. He explained to me how they have to measure the fluid levels and bleed the overflow. He thinks an air pocket/bubble or whatever made the system hiccup and caused the problem.
He stated that he felt 100% confident that it just wasn't filled properly originally and I should have no more issues with it. He said he wouldn't have given me the car back that soon if he felt like it was anything else. They are a good dealership and have been excellent to me and everyone I know, so I hope he's right. Drove it all day and has been perfect.
05-16-15, 08:43 AM
#17
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wow that's a first to hear, just like ItzFilyO said that's one in a million, and they would never put a rebuilt trany on a brand new car, either the car would go back or another brand new trans and which I have not seen either way, but good they got it fix, now enjoy it.
05-16-15, 11:44 AM
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wow that's a first to hear, just like ItzFilyO said that's one in a million, and they would never put a rebuilt trany on a brand new car, either the car would go back or another brand new trans and which I have not seen either way, but good they got it fix, now enjoy it.
05-22-15, 01:50 PM
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Ok, back again to post another update. Car was fine for about 4 days, then, SAME THING. This time I did ask that they give me a new car. For those of you curious, the new car manager stated that in order for him to tell me what he could and could not do, he had to speak to accounting, service, and the dealer's Lexus rep and would get back to me.
They finally found the problem. Bad control module for the transmission. They are in the process of replacing it, however the manager called me today and said that he wanted to make me happy, and that I may feel better if they just put me in a new car. This is great! Didn't even have to argue that much over it. I'm glad to see they are doing the right thing. So here's the new dilemma...
They do not have my color combo with my options on the lot, nor coming in anytime soon. He stated it was a rare combo and that if I wanted the same thing, I might want to just keep the car I have. I waited weeks for this car to come in. (I didn't order it, but knew it was on it's way) I've looked over the lot and the surrounding dealerships and nothing is to be found. Dealer stated that the choice was up to me, but we needed to wrap it up by the end of next week. Blessed and cursed I tell ya.
They finally found the problem. Bad control module for the transmission. They are in the process of replacing it, however the manager called me today and said that he wanted to make me happy, and that I may feel better if they just put me in a new car. This is great! Didn't even have to argue that much over it. I'm glad to see they are doing the right thing. So here's the new dilemma...
They do not have my color combo with my options on the lot, nor coming in anytime soon. He stated it was a rare combo and that if I wanted the same thing, I might want to just keep the car I have. I waited weeks for this car to come in. (I didn't order it, but knew it was on it's way) I've looked over the lot and the surrounding dealerships and nothing is to be found. Dealer stated that the choice was up to me, but we needed to wrap it up by the end of next week. Blessed and cursed I tell ya.
05-22-15, 01:53 PM
#21
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05-22-15, 02:18 PM
#22
Ok, back again to post another update. Car was fine for about 4 days, then, SAME THING. This time I did ask that they give me a new car. For those of you curious, the new car manager stated that in order for him to tell me what he could and could not do, he had to speak to accounting, service, and the dealer's Lexus rep and would get back to me.
They finally found the problem. Bad control module for the transmission. They are in the process of replacing it, however the manager called me today and said that he wanted to make me happy, and that I may feel better if they just put me in a new car. This is great! Didn't even have to argue that much over it. I'm glad to see they are doing the right thing. So here's the new dilemma...
They do not have my color combo with my options on the lot, nor coming in anytime soon. He stated it was a rare combo and that if I wanted the same thing, I might want to just keep the car I have. I waited weeks for this car to come in. (I didn't order it, but knew it was on it's way) I've looked over the lot and the surrounding dealerships and nothing is to be found. Dealer stated that the choice was up to me, but we needed to wrap it up by the end of next week. Blessed and cursed I tell ya.
They finally found the problem. Bad control module for the transmission. They are in the process of replacing it, however the manager called me today and said that he wanted to make me happy, and that I may feel better if they just put me in a new car. This is great! Didn't even have to argue that much over it. I'm glad to see they are doing the right thing. So here's the new dilemma...
They do not have my color combo with my options on the lot, nor coming in anytime soon. He stated it was a rare combo and that if I wanted the same thing, I might want to just keep the car I have. I waited weeks for this car to come in. (I didn't order it, but knew it was on it's way) I've looked over the lot and the surrounding dealerships and nothing is to be found. Dealer stated that the choice was up to me, but we needed to wrap it up by the end of next week. Blessed and cursed I tell ya.
If you feel like you want a different car, I would ask them to search nationally for you, not just what they have. Since you have been back twice with the same issue, I would think they should make some effort to find you what you want.
05-22-15, 02:26 PM
#23
atomic silver / black is rare? i find that a little surprising.
in either case, i personally will NOT stay with the current car. i don't care if they finally fix it, it's been apart and apart so many times, it's just a lot of bad taste no matter what.
can they give you an ETA on when they can find you a new car in the combo you want? i would go down that route and make sure they give you a car to drive in the meantime. i think that's only fair. at the same time, i know you like the current combo a lot, but if you can compromise a little and give him a second choice that you also like and can settle, maybe it's good for both parties
just my opinion
in either case, i personally will NOT stay with the current car. i don't care if they finally fix it, it's been apart and apart so many times, it's just a lot of bad taste no matter what.
can they give you an ETA on when they can find you a new car in the combo you want? i would go down that route and make sure they give you a car to drive in the meantime. i think that's only fair. at the same time, i know you like the current combo a lot, but if you can compromise a little and give him a second choice that you also like and can settle, maybe it's good for both parties
just my opinion
05-23-15, 04:09 PM
#24
With all the repairs and troubleshooting I had to go through with my BMW this still feels minor to me. Get the module replaced and see if that fixes it.
On that BMW, I once drove with an intermittent misfire for over a month until we finally got it figured out....
On that BMW, I once drove with an intermittent misfire for over a month until we finally got it figured out....
05-23-15, 05:34 PM
#25
Lexus Test Driver
I would take a different color combo that is problem free than a car with mechanical or electrical problems.
05-25-15, 07:59 AM
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They refilled the tranny and now will swap out an electronics module -- it's not exactly been "apart and apart". Some minor increased concern about long term reliability on that tranny may be warranted. Maybe you can get them to toss in a 100k mile warranty or an extended free scheduled maintenance plan as a gesture of good will.
05-26-15, 07:39 PM
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I found the same car without the illuminated door sills at one of their other lots. Salesman is supposed to call me tomorrow to make sure that is the only option missing. I feel like it is because there is only a couple hundred dollar difference in MSRP. If that's all that is missing we are going to do a trade out for that one, and figure out what to do with the remaining couple hundred. All in all, I get a new car, in the colors I want, and feel like they did me right. I can live without the door sills. Thanks all for the input, and shout to the Lexus dealership for doing the right thing without too much difficulty.
05-26-15, 07:41 PM
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atomic silver / black is rare? i find that a little surprising.
in either case, i personally will NOT stay with the current car. i don't care if they finally fix it, it's been apart and apart so many times, it's just a lot of bad taste no matter what.
can they give you an ETA on when they can find you a new car in the combo you want? i would go down that route and make sure they give you a car to drive in the meantime. i think that's only fair. at the same time, i know you like the current combo a lot, but if you can compromise a little and give him a second choice that you also like and can settle, maybe it's good for both parties
just my opinion
in either case, i personally will NOT stay with the current car. i don't care if they finally fix it, it's been apart and apart so many times, it's just a lot of bad taste no matter what.
can they give you an ETA on when they can find you a new car in the combo you want? i would go down that route and make sure they give you a car to drive in the meantime. i think that's only fair. at the same time, i know you like the current combo a lot, but if you can compromise a little and give him a second choice that you also like and can settle, maybe it's good for both parties
just my opinion
05-26-15, 09:26 PM
#29
I found the same car without the illuminated door sills at one of their other lots. Salesman is supposed to call me tomorrow to make sure that is the only option missing. I feel like it is because there is only a couple hundred dollar difference in MSRP. If that's all that is missing we are going to do a trade out for that one, and figure out what to do with the remaining couple hundred. All in all, I get a new car, in the colors I want, and feel like they did me right. I can live ted,without the door sills. Thanks all for the input, and shout to the Lexus dealership for doing the right thing without too much difficulty.
05-27-15, 06:49 PM
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Last update on this post! Got the car that supposedly didn't have the door sills. It did! window sticker MSRP was exactly the same. So bottom line, I'm now driving the exact same car I originally bought, but a different one. They DID do me right. Thank you Lexus. Thanks all.