Is my dealer's service department clueless or do people make stuff up here?
#1
Driver
Thread Starter
Is my dealer's service department clueless or do people make stuff up here?
I'm sitting in Lexus of Serramonte waiting on my 2013 F Sport's 10K service. I asked for two additional things to be done, based on what I've read here.
1) TSB for weak trunk lid springs - I've now been told there is no bulletin on this.
2) Change seat heaters so they don't turn themselves down automatically - I'm told this isn't possible.
Does anybody have a real reference for either that I can wave in the Service Manager's face?
1) TSB for weak trunk lid springs - I've now been told there is no bulletin on this.
2) Change seat heaters so they don't turn themselves down automatically - I'm told this isn't possible.
Does anybody have a real reference for either that I can wave in the Service Manager's face?
Last edited by 5PM; 03-26-14 at 11:19 AM.
#2
Here's the Trunk TSB: https://drive.google.com/file/d/0B3P...it?usp=sharing
Check if your VIN is within the range.
Check if your VIN is within the range.
#3
Driver
Thread Starter
#4
I'm sitting in Lexus of Serramonte waiting on my 2013 F Sport's 10K service. I asked for two additional things to be done, based on what I've read here.
1) TSB for weak trunk lid springs - I've now been told there is no bulletin on this.
2) Change seat heaters so they don't turn themselves down automatically - I'm told this isn't possible.
Does anybody have a real reference for either that I can wave in the Service Manager's face?
1) TSB for weak trunk lid springs - I've now been told there is no bulletin on this.
2) Change seat heaters so they don't turn themselves down automatically - I'm told this isn't possible.
Does anybody have a real reference for either that I can wave in the Service Manager's face?
Let me know if you find something new.
#5
Driver
Thread Starter
There is nothing you can do on this note. only new GS 2014 have that option, not on 2013. I have a 13' and that cannot be done. reason is the 13' heater coils will burn up, 14' use a new style coil for the heater.
It contradicts this thread: https://www.clublexus.com/forums/gs-...-this-car.html
Apparently some 2013 GS owners have had dealers change the seat heater thing. Or not!
Last edited by 5PM; 03-26-14 at 02:36 PM.
#6
Lexus Test Driver
one thing I learned that the dealer service guys some of them have no clue abt cars, one guy I know he used to be a cashier now he is a service writer, I was like r u kidding me, so u always have to be prepared, in that situation which there is a TSB , u take the TSB number with u, and u tell them.
#7
Driver School Candidate
Join Date: Oct 2004
Location: California
Posts: 43
Likes: 0
Received 0 Likes
on
0 Posts
I have had it done on my 13GS at the 5k service. Nobody at the dealer said it could not or should not be done for any reason. My dealer is Tustin Lexus in Tustin CA. Right off the 5 fwy at Tustin Ranch rd.
Trending Topics
#8
Driver
Thread Starter
I'm coming to the conclusion that Serramonte just doesn't like to do customizations. At the 5K they programmed keys/seat position with no problem (I would imagine that's probably the most popular customization), but claimed not to know how to change the number of lane change flashes; I ended up doing it myself with instructions posted here. This is annoying; the designers should make most of this stuff user-configurable and just take the service guys out of it.
Last edited by 5PM; 03-26-14 at 09:45 PM.
#9
I don't know about the seat heater setting in particular, but if you want to change all sorts of other settings, you can try Carista, an Android app that can change most settings that you normally have to go to the dealer for.
I'm the developer of that app. We're still in the process of adding more settings, and I don't think we have the seat heater settings yet, but in any case, it's free to try the app and see what settings are available for your particular car. If you want to change something, you have to buy the Pro Package, which is $9.99... way less than 1 visit to the dealer, and it gives you unlimited access to changing as many settings as you want, as many times as you want, from the comfort of your own car. In terms of hardware, you need a standard ELM327 Bluetooth adapter, which you can get for around $10-$25 on amazon, ebay, etc. Again, your total is $20-35... worth it, no?
(we're working on adding more settings and in general our goal is that if the dealer is able to change something, we should be able to change it as well).
I'm the developer of that app. We're still in the process of adding more settings, and I don't think we have the seat heater settings yet, but in any case, it's free to try the app and see what settings are available for your particular car. If you want to change something, you have to buy the Pro Package, which is $9.99... way less than 1 visit to the dealer, and it gives you unlimited access to changing as many settings as you want, as many times as you want, from the comfort of your own car. In terms of hardware, you need a standard ELM327 Bluetooth adapter, which you can get for around $10-$25 on amazon, ebay, etc. Again, your total is $20-35... worth it, no?
(we're working on adding more settings and in general our goal is that if the dealer is able to change something, we should be able to change it as well).
#11
My dealership in Cherry Hill, NJ changed my heater seats so they do not go down from 3 to 1 and then turn off. It can be done with 2013 models no matter when they came out. It has nothing to do with coils in 2013 as opposed to 2014. Same with air cool seats. They are programmed to stay on.
#12
Dealer should be able to change the heater seats setting...Here's the factory manual regarding this https://drive.google.com/file/d/0B3P...it?usp=sharing
Maybe show it to them so they know how to do it...
Maybe show it to them so they know how to do it...
Thread
Thread Starter
Forum
Replies
Last Post
BradTank
ES - 6th Gen (2013-2018)
8
09-06-17 01:05 PM
patbateman
IS - 2nd Gen (2006-2013)
6
05-22-12 08:04 PM