gsbo14

It's my first post, but I am very curios on you guys experiences at the Lexus dealership.

I want to ask this because I visited a few dealerships and NONE of the sales people tried to explain any great features, handling of the car, and horse power was never even mentioned. They seem to be only interested if i am leasing or buying, financing or paying cash.

I mean, these people make a living on selling cars right????? people at best buy can explain their tech better than these car salesmen.

They're better financial wizards than car experts.

What about you? what was your experience like?

SNiiP3R

iTrader: (3)

Unfortunately, many dealers are clueless. Just the other day I was told that the GS is based on the new Avalon

RX and ES is their bread and butter. They can tell you a lot about those two. But I have a feeling that a lot of what they'll say, won't be 100% accurate as well....

Stew4HD

I am in the process of either buying or leasing (leaning lease). The dealership has been very helpful, nice and seems to well informed. I started the process via online sales, which seems to help by already having a salesperson to communicate with instead of whmever happens to walk up.

The same company, Sterling McCall, Houston owns the Acura dealership where I bought my TL. When I first went in to look at TL's I was completely ignored by the sales staff. I was dressed in a polo, shorts and sandals. When I got home, I wrote an email to the GM about my experience.. needless to say but I will say it anyway, I got a call from the GM and then bent over backwards to make the sale with red carpet treatment. They posted my email on their cork board as a reminder..

Bottom line, if you don't get service, use the poser of email and mayne a veiled threat to contact Lexus.

jkeifer3

Lexus is not typically a brand of cars, the one exception being the IS-F, purchased by people who care about horsepower. Comfort and convenience are the hallmarks here. The GS, while adequate at 306 horsepower, is by no means a speed demon. The new GS is purchased for its looks, its advanced technology and as a nice, mid-priced, family sedan.

As for my buying experience, I've been dealing with the same sales person through 4 purchases and she knows me and what I want and doesn't try to dazzle me with her ability to spout specifications which is exactly what I want.

Happy shopping to you!

Stew4HD

^ Well said.

I think mos' people are savvy enough these days to have already been researching the car they want and know many of the main capabilities. I went in asking for a specific car and color combo after doing my research on Lexus.com

sydtoosic

like SNiiP3R said, most of the sales people and the techies are clueless, damn shame. i was told by a sales person that the GS was equipped with DRS... " on an AWD car". i was also told that the GS was equipped with run flats. do your homework before venturing out to the dealer. i research everything.

GSthe4th

iTrader: (1)

I agree Syd, do that homework. Before I purchased back in 3/2012, I knew everything the salesman could have known and more about the car. And I am not knocking my salesman, he was perfect for the type of customer I am. I go in knowing what I want. Worked out well for the both of us, and ironically it was his first sale!

But there is no excuse for people giving false information!! That just adds insult to injury. If you truly want/love the car, you should not need the salesman to actually do his or her job!! Just guide me trough the process that gets me out the door with the best deal. I hope you find a dealership that treats you to your liking GSbo14.

gsbo14

Thanks for the replies guys.

I think I am a relatively new at luxury/sports sedan. I've been reading reviews and watched some comparison videos. I knew what I wanted and needed when I went to the dealership. But I wanted also listen from an expert which what I thought would be the sales people. For example, I researched what Blind Spot warning is, watched video on it... etc but I have never used it in my life. I mentioned it to the sales person that it is a major feature to me because of my wife (not the best driver in the world) and baby's safety. He never even showed the feature to me during test drive. I just found it surprising on my visit. Maybe I was expecting way too much.

Thanks again.

Stew4HD

You weren't expecting too much, at all. I would write and/or call the delearship GM and let him/her know your experience. It hurts nothing but will help.

zicogold

I visited 2 Lexus dealers, a MB, BMW, Infiniti and a Hyundai (Genesis) dealers. With the exception of the Hyundai dealer all the sales staff at those locations gave a complete run down of the features with each vehicle. I think I surprised the Hyundai sales woman, who sells Hyundai not Genesis models. The only real complaint is the Hyundai and MB sales staff were bent on selling me last years demo model, which I was not interested in.

The MB salesman also "dropped" me after the test drive, and strangely I started the car shopping with Diesel GLK or 350 E class as my first choice.

The best was the BMW salesman who still keeps in-touch and I appreciate. The salesman I bought the car from, Lexus, went thru all the details in the car, including the detail that all the interior stitching is done by specialist that can do intricate origami with their off hand.

The talk about financing or leasing came up after the test drive and overview.

NickL

I don't care what come out of their mouth as long as they can come up with a number(price) that I agree with.

yardie876

I went to BMW when shopping around and they assigned me a sales rep who showed me where the 5 series were and said look around and walked back inside and I never saw him again. I walked into audi and I must have forgotten to take off my invisibility cloak because no one even looked my way. I was in the showroom for 20 minutes looking at the a5 and a6 before I walked out and never looked back.

SW17LS

The basic issue is that any good salesman, someone with skills, someone smart enough to learn the product and motivated to build relationships can make 10 times what they can make selling cars selling other things. Good salespeople are wasted on cars, and what you have left are people who just phone it in and thats that.

yok3dIS

Gotta say Lexus of Stevens Creek (San Jose, CA) are both financial wiz's and techies, at least my sales guy Herman was. He was well versed with the technology the GS offered as well as keeping me within budget while adding more items to the price of the car. Although this is my first lease, I am well equipped to make a more aggressive deal once my lease is up - F-Sports here I come!

hziemba

I don't know where you are in PA, but if you're near Philly, I strongly urge you to consider Lexus of Cherry Hill (NJ). We've been buying from them since Lexus came out.

My salesman was Leo Ramos - courteous and knowledgeable leading up to the sale, and great followup. I'm one of those who thoroughly researched the car, and its competition, so I didn't need my hand held, but it was nice to deal with a salesman who knew his product.