Issues with 4GS - how long does it take for Lexus Feedback to get back to you?
03-20-13, 08:17 AM
#62
Lexus Fanatic
Dealers want to do warranty work for you, they get paid to do it.
03-20-13, 08:41 AM
#63
Pole Position
but most of kexus dealers will not deal will minor headaches and rattles.. etc..my treading stitching for the lx steering wheel was coming off car was under warranty ..3 dealers around me didnt want to touch the car..or even give me loaners..I ended uo where I got the car from and they replaced the whole wheel...my point being stuff happens here as well . .not just in Canada and the poster above me posted since they are idependanty owned its up to their discretion. mostly the service manager who was usually a@@@, direct opposite of the nice salesman you just dealt with or bought your car from
Posted from ClubLexus.com App for Android
Originally Posted by SW10ES
Quote:
Originally Posted by UZ214
I am sure they do it..but the problem is its not a service that they are making money off it.
This is a common misconception. Dealers do not do warranty work for free, Lexus pays them for the work instead of the customer paying. They don't pay as much, but they do pay.
Dealers want to do warranty work for you, they get paid to do it.
Originally Posted by UZ214
I am sure they do it..but the problem is its not a service that they are making money off it.
This is a common misconception. Dealers do not do warranty work for free, Lexus pays them for the work instead of the customer paying. They don't pay as much, but they do pay.
Dealers want to do warranty work for you, they get paid to do it.
Posted from ClubLexus.com App for Android
03-20-13, 10:35 AM
#64
Lexus Fanatic
Maybe its just where I live, but I am surrounded by good dealers that provide excellent service and want to see issues resolved.
03-20-13, 11:09 AM
#66
Advanced
Thread Starter
Tx all for your support and I'm genuinely surprised how many people are following this thread.
Looks like my plans for fixing the car next week have hit a roadblock. I need to do a 6 hour drive to a client next week (it takes just as much time as flying and is significantly cheaper, while also giving me some time in my car) and may have to postpone the fix. I could rent and save on mileage, but I'm going to use the opportunity to spend 12+ hours in my car. On top of that, my car only has 14,000KM (<9000 miles), so it'll still be a relatively low mileage car on its anniversary in a couple of weeks. Too bad it'll be before the rattle is fixed.
Looks like my plans for fixing the car next week have hit a roadblock. I need to do a 6 hour drive to a client next week (it takes just as much time as flying and is significantly cheaper, while also giving me some time in my car) and may have to postpone the fix. I could rent and save on mileage, but I'm going to use the opportunity to spend 12+ hours in my car. On top of that, my car only has 14,000KM (<9000 miles), so it'll still be a relatively low mileage car on its anniversary in a couple of weeks. Too bad it'll be before the rattle is fixed.
03-20-13, 01:13 PM
#67
Tx all for your support and I'm genuinely surprised how many people are following this thread.
Looks like my plans for fixing the car next week have hit a roadblock. I need to do a 6 hour drive to a client next week (it takes just as much time as flying and is significantly cheaper, while also giving me some time in my car) and may have to postpone the fix. I could rent and save on mileage, but I'm going to use the opportunity to spend 12+ hours in my car. On top of that, my car only has 14,000KM (<9000 miles), so it'll still be a relatively low mileage car on its anniversary in a couple of weeks. Too bad it'll be before the rattle is fixed.
Looks like my plans for fixing the car next week have hit a roadblock. I need to do a 6 hour drive to a client next week (it takes just as much time as flying and is significantly cheaper, while also giving me some time in my car) and may have to postpone the fix. I could rent and save on mileage, but I'm going to use the opportunity to spend 12+ hours in my car. On top of that, my car only has 14,000KM (<9000 miles), so it'll still be a relatively low mileage car on its anniversary in a couple of weeks. Too bad it'll be before the rattle is fixed.
03-27-13, 10:13 AM
#68
Advanced
Thread Starter
Hello All,
Another update. My trip to the client this week got pushed back so I swapped cars as planned yesterday.
Picked up the car just now and........ problem seems to be solved (yeah!). I'll give it a full week of good driving and temperature changes before being 100% certain, but I think they made a difference this time.
Another update. My trip to the client this week got pushed back so I swapped cars as planned yesterday.
Picked up the car just now and........ problem seems to be solved (yeah!). I'll give it a full week of good driving and temperature changes before being 100% certain, but I think they made a difference this time.
03-27-13, 02:12 PM
#69
Hello All,
Another update. My trip to the client this week got pushed back so I swapped cars as planned yesterday.
Picked up the car just now and........ problem seems to be solved (yeah!). I'll give it a full week of good driving and temperature changes before being 100% certain, but I think they made a difference this time.
Another update. My trip to the client this week got pushed back so I swapped cars as planned yesterday.
Picked up the car just now and........ problem seems to be solved (yeah!). I'll give it a full week of good driving and temperature changes before being 100% certain, but I think they made a difference this time.
03-28-13, 05:51 AM
#70
Driver School Candidate
Hello All,
Another update. My trip to the client this week got pushed back so I swapped cars as planned yesterday.
Picked up the car just now and........ problem seems to be solved (yeah!). I'll give it a full week of good driving and temperature changes before being 100% certain, but I think they made a difference this time.
Another update. My trip to the client this week got pushed back so I swapped cars as planned yesterday.
Picked up the car just now and........ problem seems to be solved (yeah!). I'll give it a full week of good driving and temperature changes before being 100% certain, but I think they made a difference this time.
03-28-13, 11:30 AM
#71
Advanced
Thread Starter
But the bad news is the rattle isn't completely gone. I was in the car for 3 hours today and ohhhh it's still there. I'll wait for the weather to get warmer and see if it improves or worsens before deciding next steps.
So annoying.
M
03-28-13, 06:49 PM
#72
Mehran888, there is an arbitration process for this sort of thing and being Canada there is an organization to administer the process 
. I have availed myself of this service and it is fair. Here is the link:
http://www.camvap.ca/
. I have availed myself of this service and it is fair. Here is the link:http://www.camvap.ca/
Last edited by zicogold; 03-29-13 at 07:35 AM.
04-03-13, 07:52 PM
#73
Advanced
Thread Starter
Mehran888, there is an arbitration process for this sort of thing and being Canada there is an organization to administer the process . I have availed myself of this service and it is fair. Here is the link:
http://www.camvap.ca/
. I have availed myself of this service and it is fair. Here is the link:http://www.camvap.ca/
1) It's a small intermittent rattle: case dismissed
2) Here's $200 bucks, that's how much of an inconvenience the rattle caused you.
Because to be honest, the current dealership seems nice and said "come back any time and we'll look at it again". Unfortunately, I'm getting a bit impatient (not with the current dealership, but the situation). Ideally, I either want the problem fixed, buying the car back off me, or the car replaced with a new one. But are those realistic expectations?
04-03-13, 09:22 PM
#74
Zico, what can I expect out of this arbitration process? I mean, to someone who doesn't care about cars, or doesn't quite have OCD like me, would they say:
1) It's a small intermittent rattle: case dismissed
2) Here's $200 bucks, that's how much of an inconvenience the rattle caused you.
Because to be honest, the current dealership seems nice and said "come back any time and we'll look at it again". Unfortunately, I'm getting a bit impatient (not with the current dealership, but the situation). Ideally, I either want the problem fixed, buying the car back off me, or the car replaced with a new one. But are those realistic expectations?
1) It's a small intermittent rattle: case dismissed
2) Here's $200 bucks, that's how much of an inconvenience the rattle caused you.
Because to be honest, the current dealership seems nice and said "come back any time and we'll look at it again". Unfortunately, I'm getting a bit impatient (not with the current dealership, but the situation). Ideally, I either want the problem fixed, buying the car back off me, or the car replaced with a new one. But are those realistic expectations?
Last edited by sydtoosic; 04-03-13 at 09:27 PM.
04-04-13, 03:46 AM
#75
Zico, what can I expect out of this arbitration process? I mean, to someone who doesn't care about cars, or doesn't quite have OCD like me, would they say:
1) It's a small intermittent rattle: case dismissed
2) Here's $200 bucks, that's how much of an inconvenience the rattle caused you.
Because to be honest, the current dealership seems nice and said "come back any time and we'll look at it again". Unfortunately, I'm getting a bit impatient (not with the current dealership, but the situation). Ideally, I either want the problem fixed, buying the car back off me, or the car replaced with a new one. But are those realistic expectations?
1) It's a small intermittent rattle: case dismissed
2) Here's $200 bucks, that's how much of an inconvenience the rattle caused you.
Because to be honest, the current dealership seems nice and said "come back any time and we'll look at it again". Unfortunately, I'm getting a bit impatient (not with the current dealership, but the situation). Ideally, I either want the problem fixed, buying the car back off me, or the car replaced with a new one. But are those realistic expectations?
they also dont get paid for it from Lexus, if they do it as warranty work, hours worked and amount paid is much lower than if you did it non-warranty. So for them this is basically being nice so eventually you use their paying services of some kind in the future :-).
as to buyback due to rattle, not sure, maybe someone around here did it before. Also not sure if it wont happen in another car too.