boostinsc

I would like to share my experience with them and for other people to chime in whose dealt with them before how was your experience?

very dissatisfied I am with the experience I've had at Lexus Rockville Centre.

1.sales needs to know a lot more about the vehicles being listed for sale online was told by Maximo it would cost 2200 to certify a vehicle but he had no prior knowledge that the vehicle was listed as a cpo.

3. I left my car with them for a week and upon picking it up yesterday.I noticed some "new" scratches and told my Service Adviser immediately, and after a couple minutes later he stepped out to hear what I had to say. I showed him the damage he rushed to fix it and give it back to me.And about ten minutes later I got it back and he says how's that? As if he did me a favor? It looked alright any problems I will call you. 4. I washed the car last night in the dark it had lots of pollen and a tech thought it would be nice to wash after I I said DO NOT WASH!and so the car sat under the trees up against the fence very cramped space. This afternoon I went to look at the car and noticed 2 more scratches. I take absolute care of my car like a baby and I know what is on the car and those are FRESH markings from the dealer. Now I am not going to tell anybody but I did email the service manager to express my concerns about the quality work that is being done there.

4. This is very interesting to learn about especially when it's your vehicle being abused This says a lot about their professionalism and the quality in service.

SW17LS

I supposed the assumed as an adult you could decide what you could and could not afford?

Seriously, why would you expect a car dealership to give you guidance about what you can and can not afford? They aren't financial advisors. If you bought a car you couldn't afford, that's on you nobody else.

richard203

iTrader: (1)

very true, if u cant afford don't buy a 60k car, just buy a is350 or something that wont break ur wallet.

jonathanz

iTrader: (2)

i've been to that dealer test drove a RC-F, i didn't like the car so i left, while i was driving out of the lot, i saw them doing donut on the car, that was the SAME car i drove with under 100 miles on it. i'm happy i left and didn't lease the car with them! phew

da mayor

iTrader: (2)

I'm confused. So you still bought a car from them though you were unhappy with their process?

kamskeez

I understand the service stuff, definitely something to look into further and get resolved. But your #2 point, it sounds like you came in to the dealer uninformed about a lot of things. You should definitely know what you can afford monthly, and if you can't get close then you have to look at a cheaper car. And the fact that you paid a higher price shows you didn't do enough market research beforehand. You can walk out of a dealer at any point in time before you sign those finance papers, you should have taken a break or even completely walked away. Dealers love uninformed consumers... and it looks like they had an easy win here.

boostinsc

Here is a new additition thanks to careless workers at RVC






I swear when you have obsidian black low life people go out of their way to f your ride up

SW17LS

Why are you still taking your car there?

lexusmang1

When was the last time you been to there?