Hard Drive restarts
11-05-15, 03:03 PM
#1
Pit Crew
Thread Starter
Hard Drive restarts
About once a month I get a "Hard Drive powering up. Do not shut off" message when I start up my 2013 GS 350 F Sport. About 10 seconds later the normal Lexus animation comes up and then everything is fine. Has anyone else experienced this, and if so have you found a solution?
I took it to the dealership about 2 months ago and had the nav system software updated because the whole system (navigation, HVAC, entertainment) shut down and wouldn't come back on. The whole system shutdown hasn't happened since
, but this issue still happens with the same frequency
When this issue doesn't happen the Lexus animation comes up as soon as the car starts.
I took it to the dealership about 2 months ago and had the nav system software updated because the whole system (navigation, HVAC, entertainment) shut down and wouldn't come back on. The whole system shutdown hasn't happened since
, but this issue still happens with the same frequencyWhen this issue doesn't happen the Lexus animation comes up as soon as the car starts.
11-06-15, 06:09 AM
#2
Pole Position
That's strange! I'm not experiencing this issue but what did the dealership say when you brought it in? You mentioned they updated the Nav system software but did they not say what could be causing it? Hopefully it's nothing major.
11-06-15, 07:32 AM
#3
Lexus Champion
That's odd. You're coming close to that factory warranty expiring (if it hasn't expired yet) so have it checked out as thoroughly as possible.
Last edited by yardie876; 11-06-15 at 07:36 AM.
11-09-15, 07:16 AM
#4
Pit Crew
Thread Starter
Response from dealer
The service writer at Northside Lexus here in Houston said his technician couldn't repeat the problem so they updated the firmware and said that should solve the problem.
At least they documented that the nav screen goes blank for 10 min at a time, I am hoping this should be sufficient if the issue persists after the warranty ends.
At least they documented that the nav screen goes blank for 10 min at a time, I am hoping this should be sufficient if the issue persists after the warranty ends.
10-03-16, 03:07 PM
#5
Pit Crew
Thread Starter
Update: the whole system shutdown went away for about 6 months, then started happened a couple times but would start back up after 10 minutes. Just yesterday it wouldn't start back up so now it seems to be permanently shut down.
I've called Northside Lexus and scheduled an appointment, the service advisor said he believes it WON'T be covered under warranty because it's been over a year since I reported the issue.
I'm going to try politely to say this isn't a wear and tear issue, this should never happen, so the firmware update they performed last year apparently did not resolve the issue.
Any suggestions on what else I might say / advise?
I've called Northside Lexus and scheduled an appointment, the service advisor said he believes it WON'T be covered under warranty because it's been over a year since I reported the issue.
I'm going to try politely to say this isn't a wear and tear issue, this should never happen, so the firmware update they performed last year apparently did not resolve the issue.
Any suggestions on what else I might say / advise?
10-04-16, 10:40 AM
#6
Update: the whole system shutdown went away for about 6 months, then started happened a couple times but would start back up after 10 minutes. Just yesterday it wouldn't start back up so now it seems to be permanently shut down.
I've called Northside Lexus and scheduled an appointment, the service advisor said he believes it WON'T be covered under warranty because it's been over a year since I reported the issue.
I'm going to try politely to say this isn't a wear and tear issue, this should never happen, so the firmware update they performed last year apparently did not resolve the issue.
Any suggestions on what else I might say / advise?
I've called Northside Lexus and scheduled an appointment, the service advisor said he believes it WON'T be covered under warranty because it's been over a year since I reported the issue.
I'm going to try politely to say this isn't a wear and tear issue, this should never happen, so the firmware update they performed last year apparently did not resolve the issue.
Any suggestions on what else I might say / advise?
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