Very Disappointed
06-26-15, 05:28 PM
#46
Lexus Fanatic
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Just making sure you all realize that both dealerships may have no clue if the bumper was resprayed...
Cars get damaged during transport more than you think....
The repair could have been done even during port transit, prior to dealership taking possession..
Dealerships may have not even known it was fixed
Usually if a repair happens at the Logisitics level, it's normally 100% not noticeable..
Joe Z
The repair could have been done even during port transit, prior to dealership taking possession..
Dealerships may have not even known it was fixed
Usually if a repair happens at the Logisitics level, it's normally 100% not noticeable..
Joe Z
06-26-15, 05:32 PM
#47
Lexus Fanatic
No! Every new car that gets a scratch on it should just be scrapped entirely!
06-26-15, 07:05 PM
#48
Lexus Test Driver
Bumpers are repaired and replaced every day, its not on the Carfax (I have never had a bumper replacement show up on a carfax) and as far as resale, most Lexus dealers repaint bumpers as a part of CPO. Theres no diminished value from a repainted bumper.
They're replacing and repainting his bumper and he's getting a $700 value clear bra out of the deal.
They're replacing and repainting his bumper and he's getting a $700 value clear bra out of the deal.
The dealer may be replacing and repainting the bumper, and giving the owner a ~$700 value clear bra, but $700 that may not be enough in the view of the owner.
My first-hand experience - My new BMW M3 was hit with a thrown egg on Halloween night in which the egg shell pitted and scratched the hood near the rear cowl area. It was bad enough that I wanted it fixed because I knew it would always bug the hell out of me. Anyway, the police caught the three boys that night and they admitted to throwing the egg that hit my car. I received a written statement from my local BMW dealership that repainting the hood would diminish the value of my car by $3,750. Repainting the hood by my expert (show car quality) was $2,100. Each of the three boy's parents paid $1,950 to cover the cost of repainting the hood and the diminished value of my car at that time. That was better than their sons answering for what they did in court, considering there was a police report and police witness to their confession. Bottom line - I would have MUCH preferred that my car had not been damaged...
Last edited by bclexus; 06-26-15 at 07:57 PM.
06-26-15, 07:47 PM
#49
The OP's perspective should not be dismissed. This would bother me if this happened to a 20K car or a more expensive one. It bothers me if the potential exists that someone/some organization took advantage of/duped me. In today's world we are conditioned to suspect this at every turn. The right thing for the offending dealer to do was to disclose it, yes they would have lost money or broke even, but instead the potential exists that the OP is now stuck with loss of value. At least the buyer would have known what he was getting.
OP, your feelings are understandable. To me my perception is that factory painted is better than non-factory. I have had 2 paint repairs (different places) on past vehicles and on each had issues down the road(albeit years). Otherwise, this would be a non-issue as long as it would not hit your car history. Something does not sell for what it is worth but instead for its perceived worth and negatives on car fax impact perception.
Since the business does not take into account emotion, you should attempt to get the best deal you believe you can and for what is fair. My understanding is if I had a bumper repaired and it went thru insurance then yes it would be reported, with out insurance, I don't know if it does. If not, I would get some service appointments in the future thrown in and take the offer.
Good Luck, and put this behind you so you can enjoy the car. You will find out why we are all are such fans.
OP, your feelings are understandable. To me my perception is that factory painted is better than non-factory. I have had 2 paint repairs (different places) on past vehicles and on each had issues down the road(albeit years). Otherwise, this would be a non-issue as long as it would not hit your car history. Something does not sell for what it is worth but instead for its perceived worth and negatives on car fax impact perception.
Since the business does not take into account emotion, you should attempt to get the best deal you believe you can and for what is fair. My understanding is if I had a bumper repaired and it went thru insurance then yes it would be reported, with out insurance, I don't know if it does. If not, I would get some service appointments in the future thrown in and take the offer.
Good Luck, and put this behind you so you can enjoy the car. You will find out why we are all are such fans.
Last edited by dougm213; 06-26-15 at 08:29 PM.
06-26-15, 07:57 PM
#50
If a TV is returned because of a problem, it must be sold as refurbished.
06-26-15, 08:28 PM
#51
In this situation you have no foundation to go to that extreme. You have no clue what happened to the car, neither does the owner. It could be nothing, it could be something. By the time he would know for sure if there were a problem (without checking), his tires would have premature wear and he would incur yet another expense. An alignment is an inexpensive procedure, the dealership could check it easily.
06-26-15, 08:32 PM
#52
Lexus Test Driver
I believe u do get a one time free alignment within 1 year of purchase.
06-26-15, 09:01 PM
#53
Lexus Fanatic
Bumpers being repainted get a pass when it comes to diminished value. Lexus actually excludes bumpers when it comes to how many panels they'll allow repainted for a car to be CPO. They don't count them.
Originally Posted by dougm213
Have you ever bought something new and found out it was refurbished? I have. It bothered me to know it is no longer new from the factory. Those of us who buy new are buying new because it doesn't come with problems or issues and it is new. When it has been damaged it is no longer the case. Since the paint was not applied at the factory under the best conditions, there is a higher likelihood it can fail down the road, even years.
If the bumper is painted properly, it will not fail early, and the work should carry a lifetime warranty as work from any good body shop should.
Of course nobody wants something like this to happen, but it does happen. Like I said, the dealer will NOT give you a new car. Its not going to happen, so you can either choose to be satisfied with the car or you can choose to get rid of it and take the loss yourself and buy one that you feel is "more new".
If a TV is returned because of a problem, it must be sold as refurbished.
Originally Posted by 95bat
In this situation you have no foundation to go to that extreme. You have no clue what happened to the car, neither does the owner. It could be nothing, it could be something. By the time he would know for sure if there were a problem (without checking), his tires would have premature wear and he would incur yet another expense. An alignment is an inexpensive procedure, the dealership could check it easily.
Should we all always require the dealer to present us with alignment specs when we buy a new car? Because...we never know what may have happened to the car.
See how this gets absurd?
06-27-15, 08:18 AM
#54
My previous car, which I purchased new, had a dented bumper when I bought it. The dealership fixed it before I took delivery of the car and I enjoyed it for 3 1/2 years before getting the GS. I could never tell the bumper had been worked on. I'm sure they can be done in this situation too.
06-27-15, 10:29 AM
#55
Obviously you know a lot more about car buying and car body repair process than most of us 
, still doesnt change the fact that paying for a new car only to receive a car with a "fixed" bumper is outrageous.
My initial reaction is what anyone spending a large amount of money on a should feel when told that theyre just going to repaint the bumper on their new purchase. No one likes repainted bumpers. And no matter what you say about depreciation, it is a situation that every single seller/trader has to deal with when they get rid of the car, one way or the other.
For example, we have a camry here that we didnt notice had the front and rear bumper repainted. When we trade it in we will have to take a loss since the mismatched color will definitely be noticed. What do you think hell say when I mention that my forum buddy SW15LS told me bumpers shouldnt be taken into account when deducting for damages?
Sure, you bought your 80k car and accepted the repainted bumper, doesnt mean we cant post here to detail our dissatisfaction with the whole process.
In a perfect world a new car means new everything, not repainted or repaired, I don't care who's fault it was. I mean, doesnt that apply to EVERY-SINGLE-THING we buy on this planet? Everything except cars...and that my friend ... is BS.
MEAHT
, still doesnt change the fact that paying for a new car only to receive a car with a "fixed" bumper is outrageous. My initial reaction is what anyone spending a large amount of money on a should feel when told that theyre just going to repaint the bumper on their new purchase. No one likes repainted bumpers. And no matter what you say about depreciation, it is a situation that every single seller/trader has to deal with when they get rid of the car, one way or the other.
For example, we have a camry here that we didnt notice had the front and rear bumper repainted. When we trade it in we will have to take a loss since the mismatched color will definitely be noticed. What do you think hell say when I mention that my forum buddy SW15LS told me bumpers shouldnt be taken into account when deducting for damages?
Sure, you bought your 80k car and accepted the repainted bumper, doesnt mean we cant post here to detail our dissatisfaction with the whole process.
In a perfect world a new car means new everything, not repainted or repaired, I don't care who's fault it was. I mean, doesnt that apply to EVERY-SINGLE-THING we buy on this planet? Everything except cars...and that my friend ... is BS.
MEAHT
06-27-15, 11:21 AM
#56
One of the reasons that same dealer in Lexington KY low balled me on the trade value of my 99 GS4 was because of a repainted bumper, which I believe was repainted as part of the CPO process years ago. The carfax was perfect. I'm glad I decided not to do business with them.
06-27-15, 11:26 AM
#57
Lexus Fanatic
For example, we have a camry here that we didnt notice had the front and rear bumper repainted. When we trade it in we will have to take a loss since the mismatched color will definitely be noticed. What do you think hell say when I mention that my forum buddy SW15LS told me bumpers shouldnt be taken into account when deducting for damages?
FWIW though, there was an IMHO pretty noticeable color mismatch on my 2010 ES front bumper when I traded it in. Never came up. Lexus (two dealers) didn't care, Carmax didn't care.
Sure, you bought your 80k car and accepted the repainted bumper, doesnt mean we cant post here to detail our dissatisfaction with the whole process.
In a perfect world a new car means new everything, not repainted or repaired, I don't care who's fault it was. I mean, doesnt that apply to EVERY-SINGLE-THING we buy on this planet? Everything except cars...and that my friend ... is BS.
I didn't make the rules so don't whine to me about them.
06-27-15, 11:28 AM
#58
Who is to know if was only the bumper, could there have been damage underneath.
SW15LS, it was your choice to accept the repainted bumper as is your right, but you had the choice. The OP was not given that consideration. That is the point. Buying something that is damaged takes something away from the special feeling of buying a new car.
And your point of the painting being of the same standard as factory, your can't be sure. And no there is no lifetime warranty, the OP gets the warranty that comes with the car, I think 5 years. I keep my cars a long time, I don't want an issue 7 years down the road. It is only after years that many paint jobs show a difference and usually quite obvious.
Given all that, the OP has little recourse which is why I suggest take the offer and get the 15K and 20K service thrown in. As you said, it costs the dealer their cost, not what the public pays.
SW15LS, it was your choice to accept the repainted bumper as is your right, but you had the choice. The OP was not given that consideration. That is the point. Buying something that is damaged takes something away from the special feeling of buying a new car.
And your point of the painting being of the same standard as factory, your can't be sure. And no there is no lifetime warranty, the OP gets the warranty that comes with the car, I think 5 years. I keep my cars a long time, I don't want an issue 7 years down the road. It is only after years that many paint jobs show a difference and usually quite obvious.
Given all that, the OP has little recourse which is why I suggest take the offer and get the 15K and 20K service thrown in. As you said, it costs the dealer their cost, not what the public pays.
Last edited by dougm213; 06-27-15 at 11:36 AM.
06-27-15, 11:35 AM
#59
SW15LS you are not coming across as helping, I've read all your posts here and it more sounds like you are being critical that someone shows disappointment and is upset at the feeling of getting something less than new (by their definition, not the law).
You are right it is what is it. There is a limit to what the dealer/Lexus will do. It is up to the OP to deem what is acceptable.
You are right it is what is it. There is a limit to what the dealer/Lexus will do. It is up to the OP to deem what is acceptable.
It is what it is. He took delivery of the car, they're not going to take it back and give him a new car. Its not like a store where they can just return the defective merchandise to the manufacturer. The car has been titled now, by law its a USED car.
I didn't say POORLY repainted bumpers don't detract from a car's value. A properly painted bumper will not have a color mismatch. I have no color mismatch...the OP wasn't complaining about a color mismatch.
FWIW though, there was an IMHO pretty noticeable color mismatch on my 2010 ES front bumper when I traded it in. Never came up. Lexus (two dealers) didn't care, Carmax didn't care.
Sure you can, but I'm actually trying to help the OP. Rating and raving that they should give him a new car isn't helping him, because thats NOT going to happen. Helping him determine a fair outcome and helping him be happy with his car helps him. A new bumper and a $700 clear bra IMHO is very fair.
Thats your opinion but its not reality. A new car with a repainted bumper is absolutely still a new car, the law spells out what a "new car" is.
I didn't make the rules so don't whine to me about them.
I didn't say POORLY repainted bumpers don't detract from a car's value. A properly painted bumper will not have a color mismatch. I have no color mismatch...the OP wasn't complaining about a color mismatch.
FWIW though, there was an IMHO pretty noticeable color mismatch on my 2010 ES front bumper when I traded it in. Never came up. Lexus (two dealers) didn't care, Carmax didn't care.
Sure you can, but I'm actually trying to help the OP. Rating and raving that they should give him a new car isn't helping him, because thats NOT going to happen. Helping him determine a fair outcome and helping him be happy with his car helps him. A new bumper and a $700 clear bra IMHO is very fair.
Thats your opinion but its not reality. A new car with a repainted bumper is absolutely still a new car, the law spells out what a "new car" is.
I didn't make the rules so don't whine to me about them.
06-27-15, 11:36 AM
#60
Lexus Fanatic
SW15LS, it was your choice to accept the repainted bumper as is your right, but you had the choice. The OP was not given that consideration. That is the point. Buying something that is damaged takes something away from the special feeling of buying a new car.
And your point of the painting being the as the same standard, your can't be sure. And no there is no lifetime warranty, the OP gets the warranty that comes with the car, I think 5 years. I keep my cars along time, I don't want an issue 7 years down the road. It is only after years that many paint jobs show a difference and usually quite obvious.
That was an entirely different dealer than the one I use today, guess what I got with my repainted bumper? A lifetime warranty on the paint. The non dealer shop that painted the bumper on my 2010 ES and 2003 ES? Lifetime warranty on the paint.
BTW, the 2003 ES is still in the family, that repair is at this point 10 years old and it looks perfect, you would never know it was different paint from the rest of the car.
So much of being satisfied is choosing to be satisfied. The OP is going to have to live with a repainted bumper. Yes it sucks...but he can CHOOSE to be satisfied or he can let it ruin ownership of his new car right now.
I've read all your posts here and it more sounds like you are being critical that someone shows disappointment and is upset at the feeling of getting something less than new (by their definition, not the law).