Very Disappointed
06-26-15, 06:35 AM
#16
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Folks--the problem is when you go to sell a car the FIRST question asked: "any body repair to the vehicle?" It AUTOMATICALLY reduces the value of the car. Thus, rather than a "car swap," maybe in lieu of they can offer the repair AND services/etc.
Depreciation pulling off the lot is bad enough, why eat repairs...
Depreciation pulling off the lot is bad enough, why eat repairs...
06-26-15, 07:55 AM
#18
Lexus Test Driver
Better to swap a bumper cover with another car than repainting ur old one. U will be able to tell difference no matter what, aftermarket paint will never be 100% match factory paint.
I would ask for a new car if that happens to me. When u try to sell the car later or trade it in they're going to be asking questions on why is the bumper paint different from the rest of the car. They'll think the car has been in an accident and not reported. Better take a real brand new car than a repaired brand new car. U are paying for a brand new car right?
I would ask for a new car if that happens to me. When u try to sell the car later or trade it in they're going to be asking questions on why is the bumper paint different from the rest of the car. They'll think the car has been in an accident and not reported. Better take a real brand new car than a repaired brand new car. U are paying for a brand new car right?
06-26-15, 08:42 AM
#19
I'd be pissed too. I would have them fix it but compensate you for your trouble. Maybe a free service. It's real easy to say it happens all the time etc, but it's still a big hassle to take care of these things. Like I tell people, that's why I don't buy used cars .
06-26-15, 08:49 AM
#20
This kind of thing is more common than you think. Dealers bump up new cars and repair them all the time.
I think you should reconsider your position about wanting a new car. They should repaint the bumper for you, and assuming that you are happy with the outcome from that I would just accept it and move on. My new $80,000 LS had a curb scuff on the front bumper and the dealer repainted the bumper and its perfect. The truth is, this likely has happened to cars you've bought before and you just didn't know. If it was something other than a bumper, I might feel differently but a bumper is easy to repaint. Very similar situation, my car was a dealer exchange too that my dealer had just gotten.
Its a HUGE deal for the dealer to swap you into another car. That car has been titled now, and they would have to sell it as a used car which would be a huge loss. Lexus won't bear that loss, because the simple remedy is to repair the car, the dealer will have to. You've sated that it isn;t your selling dealer's fault...so why stick them with a multi-thousand dollar loss without giving them the opportunity to fix the car?
I think you should reconsider your position about wanting a new car. They should repaint the bumper for you, and assuming that you are happy with the outcome from that I would just accept it and move on. My new $80,000 LS had a curb scuff on the front bumper and the dealer repainted the bumper and its perfect. The truth is, this likely has happened to cars you've bought before and you just didn't know. If it was something other than a bumper, I might feel differently but a bumper is easy to repaint. Very similar situation, my car was a dealer exchange too that my dealer had just gotten.
Its a HUGE deal for the dealer to swap you into another car. That car has been titled now, and they would have to sell it as a used car which would be a huge loss. Lexus won't bear that loss, because the simple remedy is to repair the car, the dealer will have to. You've sated that it isn;t your selling dealer's fault...so why stick them with a multi-thousand dollar loss without giving them the opportunity to fix the car?
Peace,
Jason
06-26-15, 09:10 AM
#21
I used to work at a dealership and I have seen tons of cars damaged from transport trucks. One time a transporter showed up with a Chevy Trailblazer convertible edition 
A repainted front bumper isn't a big deal really. I can certainly see your frustration though. If I just bought a new car I would want to be enjoying it. Not taking care of an issue that soon! But you'll be back in the driver seat soon enough. Just don't rush them because you want to make sure they do it right this time!
A repainted front bumper isn't a big deal really. I can certainly see your frustration though. If I just bought a new car I would want to be enjoying it. Not taking care of an issue that soon! But you'll be back in the driver seat soon enough. Just don't rush them because you want to make sure they do it right this time!i was the lot guy, and we would bring NEW cars to the body shop ALL the time....
they get damaged on the transport truck(like you said), and they get damaged in the parking lot.
hope you get it all straightened out OP
06-26-15, 09:47 AM
#22
Pole Position
Folks--the problem is when you go to sell a car the FIRST question asked: "any body repair to the vehicle?" It AUTOMATICALLY reduces the value of the car. Thus, rather than a "car swap," maybe in lieu of they can offer the repair AND services/etc.
Depreciation pulling off the lot is bad enough, why eat repairs...
Depreciation pulling off the lot is bad enough, why eat repairs...
I would ask for some type of compensation. Replacing the whole car might be a long shot.
06-26-15, 10:08 AM
#23
I feel your pain.. It must suck having a two week old car, finding out it was repaired, and then not having it for another week. Now it makes me wonder if my car was ever repaired without my knowledge..
I believe that getting a new bumper that is perfectly paint matched should be a good enough solution.
-Josh
I believe that getting a new bumper that is perfectly paint matched should be a good enough solution.
-Josh
06-26-15, 10:09 AM
#24
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Shady! ... though I've long suspected this happens more often than new car buyers realize. If you haven't yet filled out your customer satisfaction survey for the new car purchase, you may be able to use that as leverage to gain satisfaction.
06-26-15, 10:19 AM
#25
Lexus Fanatic
Its not a question of "taking" the car. He has the car, he took delivery, the deal is done. The dealer doesn't legally owe him anything. Going in there and making unreasonable demands is just going to get him shown the door.
06-26-15, 10:38 AM
#26
Lexus Test Driver
If the damage was $1,000 or greater and the prior damage was not disclosed in writing to the purchaser of the vehicle, then the Kentucky dealership has broken Kentucky's state law that became effective in 2009 - reference KRS 186A.540.
If the dealership failed to satisfy KRS 186A.540 the owner can force the dealership to 'take back the vehicle' under Kentucky's state law, and if necessary Kentucky's Attorney General's Consumer's Protection Office will get involved.
The question is - was the prior damage $1,000 or greater? Probably not...
If the dealership failed to satisfy KRS 186A.540 the owner can force the dealership to 'take back the vehicle' under Kentucky's state law, and if necessary Kentucky's Attorney General's Consumer's Protection Office will get involved.
The question is - was the prior damage $1,000 or greater? Probably not...
Last edited by bclexus; 06-26-15 at 12:13 PM.
06-26-15, 11:07 AM
#27
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Very Disappointed
What my dealership is willing to do was replace the bumper and repaint it. For my troubles they're going to clear bra the front bumper (after 45 days and the paint cures), the hood to the top of the wheel well, the fenders also to the top of the wheel well, and the mirrors.
Interesting... But I wonder how it's handled if the vehicle was dealer traded from an out of state dealership and the dealership taking the trade didn't know about the damage.
And for those who say I should be more reasonable about wanting the dealership to take my car back and give me a new one, I haven't asked my dealership to take it back. When I called corporate they asked me what I would like to do, I told them it would be nice to have my car replaced because I am essentially buying a $60,000 car with body work. I wasn't being an *** about it, I mentioned it once and moved on. They're currently investing it and if they come back and agree too replace my car then great, if not then that's fine, I'll just expect my car to be perfect when is done. It never hurts to ask.
If the damage was $1,000 or greater and the prior damage was not disclosed in writing to the purchaser of the vehicle, then the Kentucky dealership has broken Kentucky's state law that became effective in 2009 - reference KRS 186A.540.
If the dealership failed to satisfy KRS 186A.540 the owner can force the dealership to 'take back the vehicle' under Kentucky's state law, and if necessary Kentucky's Attorney General's Consumer's Protection Office will get involved.
The question is - was the prior damage $1,000 or greater? Probably not...
If the dealership failed to satisfy KRS 186A.540 the owner can force the dealership to 'take back the vehicle' under Kentucky's state law, and if necessary Kentucky's Attorney General's Consumer's Protection Office will get involved.
The question is - was the prior damage $1,000 or greater? Probably not...
And for those who say I should be more reasonable about wanting the dealership to take my car back and give me a new one, I haven't asked my dealership to take it back. When I called corporate they asked me what I would like to do, I told them it would be nice to have my car replaced because I am essentially buying a $60,000 car with body work. I wasn't being an *** about it, I mentioned it once and moved on. They're currently investing it and if they come back and agree too replace my car then great, if not then that's fine, I'll just expect my car to be perfect when is done. It never hurts to ask.
Last edited by KJD3; 06-26-15 at 11:16 AM.
06-26-15, 11:31 AM
#28
Lexus Test Driver
What my dealership is willing to do was replace the bumper and repaint it. For my troubles they're going to clear bra the front bumper (after 45 days and the paint cures), the hood to the top of the wheel well, the fenders also to the top of the wheel well, and the mirrors.
Interesting... But I wonder how it's handled if the vehicle was dealer traded from an out of state dealership and the dealership taking the trade didn't know about the damage.
And for those who say I should be more reasonable about wanting the dealership to take my car back and give me a new one, I haven't asked my dealership to take it back. When I called corporate they asked me what I would like to do, I told them it would be nice to have my car replaced because I am essentially buying a $60,000 car with body work. I wasn't being an *** about it, I mentioned it once and moved on. They're currently investing it and if they come back and agree too replace my car then great, if not then that's fine, I'll just expect my car to be perfect when is done. It never hurts to ask.
Interesting... But I wonder how it's handled if the vehicle was dealer traded from an out of state dealership and the dealership taking the trade didn't know about the damage.
And for those who say I should be more reasonable about wanting the dealership to take my car back and give me a new one, I haven't asked my dealership to take it back. When I called corporate they asked me what I would like to do, I told them it would be nice to have my car replaced because I am essentially buying a $60,000 car with body work. I wasn't being an *** about it, I mentioned it once and moved on. They're currently investing it and if they come back and agree too replace my car then great, if not then that's fine, I'll just expect my car to be perfect when is done. It never hurts to ask.
Last edited by bclexus; 06-26-15 at 12:14 PM.
06-26-15, 12:17 PM
#29
Lexus Test Driver
A Kentucky Car Dealer’s Duty to Disclose Prior Damage to a Motor Vehicle
The above Q&A is provided by an attorney practicing in the state of Kentucky that specializes in Lemon Law and Consumer Protection.
Hope this helps...
The above Q&A is provided by an attorney practicing in the state of Kentucky that specializes in Lemon Law and Consumer Protection.
Hope this helps...