scarru

So I just got a used 2013 GS and upon taking delivery from Carmax the volume **** was broken. It essentially looks like it got pushed in all the way. Carmax said they are going to fix it but since I am still under warranty (only 37K miles) can I just take it to Lexus and have it done?

rijc99

Doesn't sound like an issue the dealer is going to correct under warranty. Carmax is probably the way to go.

SNiiP3R

iTrader: (3)

The previous owner got pissed and punched the radio ? lol not sure how else that could have happen.

You should try Carmax first, you can always go to Lexus.

scarru

thanks...was hoping Lexus would fix it under warranty since I don't completely trust the carmax repair guys as much

rijc99

Honestly doesn't seem like an issue that the dealer would cover. Unless they do it under good will coverage.

SNiiP3R

iTrader: (3)

They would fix it, things like these don't fall under tear and wear, like the scratches..ect Just play dumb and say that it got stuck or something.

rijc99

If you are going to try the dealer route definitely don't go in saying the previous owner punched it.

bclexus

If the volume **** was forcibly pushed or jammed in I suspect the volume control inside the unit is physically damaged, and that's not something that is easily repaired...at least not by a Lexus dealership's service department, or a Carmax fix-it, hide-it, cover-it-up employee. I wouldn't be a bit surprised to learn that a new (or different) head unit will be the only choice.

It will be very interesting to see what Carmax does or says about this.

I also do not think Lexus will cover this under warranty anymore than Lexus would repair/replace a scratched instrument cluster display or GPS screen. It didn't fail - it was damaged.

XFactor7

Its still under factory warranty. You should take it to a lexus dealership first. The worst they could say is no and thn you take it to carmax..no one here will be able to give you a definitive answer. Heck, 2 different dealers might say different things..

rijc99

It up to the dealer, they need to come up with a reasonable justification to the manufacturer to replace under warranty. Otherwise they will have to foot the bill.

So if one dealer won't do it you can try another dealer to see if they have a better relationship with the manufacturer that allows them some leeway when it comes to making warranty claims.

You can also contact the manufacturer directly and see if they will do a good will repair.

rijc99

At the same time, don't discount Carmaxs ability to fix this. They deal with a lot of cars. They may be able to source a replacement stereo internally or through companies like LKQ.

ohface

I would not have taken delivery until it was fixed because now it will be like pulling teeth to get fixed. Lexus probably will not cover it. Good luck

scarru

I will give Lexus a call tomorrow. At least the **** in no way looks like it was hit or damaged. It is in perfect condition but just pushed in all the way. It could be a faulty button for all I know and not abuse. Not sure since I wasn't there when it happened.

My dealership has been pretty good with me in the past w/ warranty claims that they didn't need to cover so hopefully that trend will continue. Also, carmax already let me know they would fix it in writing that was part of my purchase so I don't think I will have issues w/ them fixing it....just would rather have Lexus do it to know they are doing it right.

scarru

update since first post: Lexus agreed to replace the volume **** / head unit! Didn't even need to convince them.

bclexus

Wonderful! But that decision surprises me... I'm guessing the Lexus dealer thinks the unit has a defect and failed...in-lieu of being damaged. Maybe it does have a defect.