TSB:Aluminum Door Panel Trim Dented by Seat Belt Latchplate
11-05-15, 10:46 AM
#61
Thanks to this thread, I got mine replaced last week. I went in for an oil change and asked if they could look at the panels. The pulled up the TSB on the computer and then looked at the car. Said the damage was present and would order the parts. Instead on having to come back, they offered a loaner (NX) and got it finished the next day. Perfect!
11-06-15, 05:26 PM
#62
Driver School Candidate
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Location: BC
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12-02-15, 07:31 PM
#63
Driver School Candidate
Join Date: Nov 2015
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Does anyone know if there is a TSB for the rest of the trim? Mine has gotten dented around the shifter and by the trackpad. Also is there a good site that gives you all the TSB's that you recommend?
12-02-15, 07:36 PM
#64
Lexus Test Driver
12-03-15, 08:33 AM
#65
IMHO I don't think they will cover the shifter trim. The door trim gets dented from the belts in normal use, so they issued the TSB. Nothing would hit the shifter trim in normal use (that I can think of)
12-10-15, 09:10 AM
#66
I brought my car into Rallye Lexus yesterday for an inspection with the TSB in hand. The damage was acknowledged but they wouldn't honor the TSB due to my cars mileage exceeding the 50k' mark. I've contact Lexus' corporate offices and I'll keep everyone posted.
12-10-15, 01:18 PM
#68
Lexus Champion
Originally Posted by 2jS160
I brought my car into Rallye Lexus yesterday for an inspection with the TSB in hand. The damage was acknowledged but they wouldn't honor the TSB due to my cars mileage exceeding the 50k' mark. I've contact Lexus' corporate offices and I'll keep everyone posted.
12-31-15, 09:28 AM
#69
As promised I have an update for everyone.
After speaking with someone from Lexus' corporate my Service Adviser was given a case number and a goodwill number to replace the trim under the TSB. Unfortunately due to an oversight only the LS driver side trim was authorized to be replaced. I just sent Lexus corporate an additional email inquiring if the RS passenger trim could be replace as well since the damage is present. Hopefully they will issue another goodwill number to have the opposite side replace.
Keep everyone posted.
After speaking with someone from Lexus' corporate my Service Adviser was given a case number and a goodwill number to replace the trim under the TSB. Unfortunately due to an oversight only the LS driver side trim was authorized to be replaced. I just sent Lexus corporate an additional email inquiring if the RS passenger trim could be replace as well since the damage is present. Hopefully they will issue another goodwill number to have the opposite side replace.
Keep everyone posted.
01-12-16, 03:55 PM
#70
Driver School Candidate
Just had mine done but TSB covers only the front door trims. I have dents at the rear door trims as well and they are not covered. Will hold off on the rear until a separate TSB is issued for them.
01-12-16, 06:03 PM
#71
No dice on the front passenger side.
Lexus corp said during the initial complaint they noted that they were willing to comp the driver side as a courtesy. Can't really say that this outcome wasn't expected but how often do I sit in the passenger side anyways? Beggars can't be choosers but I'm still disappointed.
Lexus corp said during the initial complaint they noted that they were willing to comp the driver side as a courtesy. Can't really say that this outcome wasn't expected but how often do I sit in the passenger side anyways? Beggars can't be choosers but I'm still disappointed.
01-26-16, 06:42 PM
#72
Just wanted to update everyone. As of yesterday the passenger side was comped by Lexus. It was done in under two hour and I had my car back on the same day. Once again Lexus has come through in honoring the TSB!
My Service Adviser Pam @ Rallye Lexus has come through big time and needless to say they have gone above and beyond in my eyes. They have earned my trust and business.
My Service Adviser Pam @ Rallye Lexus has come through big time and needless to say they have gone above and beyond in my eyes. They have earned my trust and business.
01-26-16, 07:00 PM
#73
Lexus Champion
Just wanted to update everyone. As of yesterday the passenger side was comped by Lexus. It was done in under two hour and I had my car back on the same day. Once again Lexus has come through in honoring the TSB!
My Service Adviser Pam @ Rallye Lexus has come through big time and needless to say they have gone above and beyond in my eyes. They have earned my trust and business.
My Service Adviser Pam @ Rallye Lexus has come through big time and needless to say they have gone above and beyond in my eyes. They have earned my trust and business.
01-26-16, 07:47 PM
#74
Going in next month to get mine done. Only have 19k miles on my 2013 so well within the warranty period.
Anyone experience rattles in the doors after the replacement of the door trims?
Although not under warranty, I need to replace my metal trim above the glove box on the dash. Was told it is an easy replacement and the part costs $175
Anyone experience rattles in the doors after the replacement of the door trims?
Although not under warranty, I need to replace my metal trim above the glove box on the dash. Was told it is an easy replacement and the part costs $175
