kssod

Is there any reason why Lexus and many other manufacturers do not incorporate a real time inventory search feature? Ford and GM allow one to build a vehicle and then search for a match at local dealers. In addition, one can pull up an in stock vehicle's window sticker to see exactly the options and colors both exterior and interior. It would make shopping significantly easier if the buyer was able to narrow the choice down and then be aggressive on a specific vehicle.
Most Lexus dealer sites do not list the options or interior colors. I know the response is, that way the buyer needs to contact the dealer to discuss..... But, I would be much more likely to contact if I knew the vehicle in the color and options I want was on the lot.

caddyowner

This has been discussed somewhere on this forum and someone mentioned that they found dealer stock somewhere on Lexus.com, but I've never seen it. Probably the best way to search is via a new car search on Autotrader.com. Remember, though, that some of those cars may be incoming or at sister dealerships of the listed store.

Outrage

I agree, the lack of a customer inventory search feature made shopping for a Lexus much harder than it should have been. To compensate for this deficiency, I drove to the local Lexus dealership and took pictures of each window sticker so I could browse its inventory of GS models. That part of the Lexus purchasing experience sure didn't seem "premium".

dseag2

Just a guess, but Lexus may feel that if they make their inventory available and you don't see what you want you might just move onto another car maker. If they do not make their inventory available you will have to go to a dealership, which will give them a better chance to sell you a car. That said, I believe each individual dealer's website has a live inventory search.

1sWt2GS

iTrader: (6)

i was going to say exactly what dseag2 said.

that and they want it to be more one to one interaction with the customer by them calling in, going to the dealership, etc.

sydtoosic

http://www.cars.com/?KNC=LedAybBRDns...s.Com&pse=bing they are pretty good for real time car shopping.

SW17LS

You'd be much more likely to contact if you weren't 100% serious about buying in a short timeframe. If you're serious, you'll contact the dealer without the inventory.

This is the reason why that information isn't online. Every manufacturer will make this decision for themselves.

I simply contacted local dealers through the online avenues available to me on Lexus.com, edmunds.com, etc. I then told them precisely what I wanted in my email and they responded back with whether they had exactly what I wanted, had it coming, or had something similar.

I found, negotiated for, and and secured the car and deal I wanted on my Blackberry on the beach. Pretty easy.

In contrast, when we bought our Jeep you could search the inventory online and I found dealers harder to negotiate with because I had inquired about a specific car so they knew they had exactly what I wanted. With Lexus I could give them a range "truffle or grey" etc, and it kept the appearance that I was flexible for the right deal, even though I really wasn't.

1sWt2GS

iTrader: (6)

^ this is true.

im positive if you were certain you wanted to buy a 4GS , and you contacted the dealer, Lexus would help set up you right away and find you any color/combination you like!

Outrage

My local Lexus dealership does not have an inventory search feature on their website.

My local Lexus dealership was unwilling to source a car from another dealership and still honor the deal negotiated. In fact, my salesperson did not want to spend time searching through the inventory for me. This interaction led me to further pursue a deal on an Audi A6, a vehicle which I had previously written off. Shockingly, The experience at that dealership was even worse.

I'm sure customer service matters more in a state like California where there are 38 Lexus dealerships to choose from. In Pennsylvania there are only 9 Lexus dealerships. Most of the "premium" brands in my region have a "take it or leave it" attitude.

SW17LS

I don't blame them. It costs them more to source a car from another dealer's inventory, they have to trade and they have to make it worth the other dealer's while to release the vehicle.

You'll never get as good a deal on a vehicle they have to source from another dealer as you will one on the dealer's lot.

zoombie99

There is no good source for inventory. In fact, it is my understanding that some dealers "hide" some cars from other dealers so they can't be swapped (HUD models, etc.) and thet cars won't appear when they do a search on their system.

Do I what did, take drives and examine the other dealer's lot and/or send out emails to dealers within 50-100 miles of your house.