So I went to a dealer.
09-29-13, 06:42 AM
#1
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Thread Starter
So I went to a dealer.
Went in for a routine oil change. Left the car there as I had things to do that day. I asked them to check the brakes since I knew the rears were almost done. I get a call within an hour telling me that the rear pads are indeed almost done and they will change them but will not resurface the rotors since they are after market ( centric,if I remember). Is said that's. fine just install, the pads.
When I picked up the car, they told me the rotors were cleaned up a bit, whatever that means and all is well.
When I drove the car it felt like it was dragging, in neutral the car would slow down on its own. Soon enough the rear brakes were smoking.
I made an angry phone call and returned to the dealership once more.they took the car right away and informed me that the tech forgot to clean up a caliper pin . They will clean it up and grease it right away and have it done in 10 min.
Car was ready in 15 and all was fine .
The advisor was very polite and apologetic, offered me a free oil change next time, but at this point I am done with these clowns. This is the second time I had to go back after getting the car serviced.
Last time they changed my tpms, and forgot to put back the valve caps on the tires. When I came back, one of the techs had the nerve to ask me if I really drove back to just to get the caps back.
$281 to change back pads and oil, I expected top notch service. To think they want $1900 to do the timing belt and water pump is just laughable. I got a Lexus senior tech who's doing this for half the price with all oem parts. And I know for sure it will be done right...
When I picked up the car, they told me the rotors were cleaned up a bit, whatever that means and all is well.
When I drove the car it felt like it was dragging, in neutral the car would slow down on its own. Soon enough the rear brakes were smoking.
I made an angry phone call and returned to the dealership once more.they took the car right away and informed me that the tech forgot to clean up a caliper pin . They will clean it up and grease it right away and have it done in 10 min.
Car was ready in 15 and all was fine .
The advisor was very polite and apologetic, offered me a free oil change next time, but at this point I am done with these clowns. This is the second time I had to go back after getting the car serviced.
Last time they changed my tpms, and forgot to put back the valve caps on the tires. When I came back, one of the techs had the nerve to ask me if I really drove back to just to get the caps back.
$281 to change back pads and oil, I expected top notch service. To think they want $1900 to do the timing belt and water pump is just laughable. I got a Lexus senior tech who's doing this for half the price with all oem parts. And I know for sure it will be done right...
09-29-13, 08:27 AM
#2
i know exactly how you feel, i went to the dealer to get the car serviced and they call me to tell me the bill is $7,000! i never said to do any work and instead of working with me they stripped all the work they did put back the old parts and dumped old fluids back into the car, i spoke to a manager who apologized and assigned me a new advisor, offered me a loaner which i declined because i dont want to pay $125 per day, i only payed for fluid change and diagnostics $400 bucks. i never saw the first advisor i had again : /
10-07-13, 12:57 PM
#3
Instructor
Thread Starter
Now I have to go to another dealer or to a local shop which I hate going to. Lucky I bought a Lexus so I don't have to see the dealer too often in the first place
Oh well.
Oh well.
10-07-13, 03:57 PM
#4
10-07-13, 08:52 PM
#5
Went in for a routine oil change. Left the car there as I had things to do that day. I asked them to check the brakes since I knew the rears were almost done. I get a call within an hour telling me that the rear pads are indeed almost done and they will change them but will not resurface the rotors since they are after market ( centric,if I remember). Is said that's. fine just install, the pads.
When I picked up the car, they told me the rotors were cleaned up a bit, whatever that means and all is well.
When I drove the car it felt like it was dragging, in neutral the car would slow down on its own. Soon enough the rear brakes were smoking.
I made an angry phone call and returned to the dealership once more.they took the car right away and informed me that the tech forgot to clean up a caliper pin . They will clean it up and grease it right away and have it done in 10 min.
Car was ready in 15 and all was fine .
The advisor was very polite and apologetic, offered me a free oil change next time, but at this point I am done with these clowns. This is the second time I had to go back after getting the car serviced.
Last time they changed my tpms, and forgot to put back the valve caps on the tires. When I came back, one of the techs had the nerve to ask me if I really drove back to just to get the caps back.
$281 to change back pads and oil, I expected top notch service. To think they want $1900 to do the timing belt and water pump is just laughable. I got a Lexus senior tech who's doing this for half the price with all oem parts. And I know for sure it will be done right...
When I picked up the car, they told me the rotors were cleaned up a bit, whatever that means and all is well.
When I drove the car it felt like it was dragging, in neutral the car would slow down on its own. Soon enough the rear brakes were smoking.
I made an angry phone call and returned to the dealership once more.they took the car right away and informed me that the tech forgot to clean up a caliper pin . They will clean it up and grease it right away and have it done in 10 min.
Car was ready in 15 and all was fine .
The advisor was very polite and apologetic, offered me a free oil change next time, but at this point I am done with these clowns. This is the second time I had to go back after getting the car serviced.
Last time they changed my tpms, and forgot to put back the valve caps on the tires. When I came back, one of the techs had the nerve to ask me if I really drove back to just to get the caps back.
$281 to change back pads and oil, I expected top notch service. To think they want $1900 to do the timing belt and water pump is just laughable. I got a Lexus senior tech who's doing this for half the price with all oem parts. And I know for sure it will be done right...
As for the valve caps, you should have snickered and asked his ignorant self, that each valve cap costs ONE hour of his pay (They're about $15-20 EACH when my service advisor asked me), and continue to ask him, "Now, would YOU come back for the valve caps?"
$1900 is A LOT to do timing belt and water pump. That's almost laughable, as I paid $900 for my transmission fluid change, radiator fluid change, brake flush, water pump, timing belt, rear diff fluid change, tire rotation, detail inside out, and to boot, they threw in new wipers! (I had previously already done minor maintanence of spark plugs and oil, so I asked them to oust that out of the service, which was only $100 less).
That's some laughable service, and I hope you disk it out with Corporate Lexus....
i know exactly how you feel, i went to the dealer to get the car serviced and they call me to tell me the bill is $7,000! i never said to do any work and instead of working with me they stripped all the work they did put back the old parts and dumped old fluids back into the car, i spoke to a manager who apologized and assigned me a new advisor, offered me a loaner which i declined because i dont want to pay $125 per day, i only payed for fluid change and diagnostics $400 bucks. i never saw the first advisor i had again : /
The tire wasn't even on the Lexus list, they ordered one from an outside company simply because I requested it free of charge.
10-15-13, 11:04 AM
#6
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$7k a down payment on another car... forget that. I would have bought myself a little pickup truck. I've been in the mood to buy an old single cab truck for going to the local home imporvement store.
10-15-13, 11:50 AM
#7
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I just went in for a front brake replacement. I got the SAME line: "your water pump and timing belt need replacing" I went to the cashier and was joking around saying that this time was rather painful because of the unanticipated costs. She commented "We've seen quite a few cases like yours lately". It almost appears like lexus is trying to push this service...
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10-15-13, 06:19 PM
#8
I just went in for a front brake replacement. I got the SAME line: "your water pump and timing belt need replacing" I went to the cashier and was joking around saying that this time was rather painful because of the unanticipated costs. She commented "We've seen quite a few cases like yours lately". It almost appears like lexus is trying to push this service...
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