MickC

H Guys,

I just had a scheduled service performed on my 1999 GS300 by a very reputable Lexus dealership. The service was 160,000km (~100,000 miles) and cost me AU$1,000.

Before I took her in for the service, I checked the Service Manual to see what was involved and noticed that one of the items is "Replace Air Conditioning Filter". When I picked the GS up from the dealer, they gave me a debrief about what was done and specifically said "...replaced the ir conditioning filter, etc etc".

When I got home, I decided to have a look to see whether they actually *did* replace the filter and guess what - they've just blown it out using an air compressor (the same thing I do at my dad's panel shop...)

Do you guys think that this is worth making a fuss about? The thing that worries me is that there are a bunch of other thins that they *say* they've done, but how can I really trust them now

I'd appreciate your opinions...

DetMich1

You are right to be upset. Replace means replace with new, not just clean with compressed air. Perhaps the filters are out of stock, in which case you should not be charged for a new part. Instances like this are the reason some states have enacted legislation requiring the shop to provide you with your old parts at your request.

chuckb

I'd make them give me a new one.
I'd also be wondering what else they half assed.

Zishan

They lied to you, what's right is right, you paid to have it replaced. I'd complain.

UncleRay

iTrader: (2)

I would definitely complain about this. Who knows? You might be allergic to something that was stuck in there, but now that it's on the top layer of the filter, it might break loose, cause an epidemic, kill millions, and kill kangaroos.... Or not lol

aristo2369

iTrader: (2)

You worked to pay for the service being done why shouldn't they do what you paid for. Basic business.

kit cat

iTrader: (6)

that is really sad that a Lexus dealership did this to you...

a replacement is a replacement, I'd go complain.

RTIS250

iTrader: (9)

Check your invoice and see if they charged you for the filter. If they did, go back and complain. If they didnt, then all you're really facing is a misunderstanding. But if their service menu says they replace it, and they didnt (and didnt charge you for it), then they just need to change their menu.

MickC

Thanks for your responses. The new filter doesn't appear in the parts list, but I mentioned it when talking to the dealer earlier today (I phoned about another matter) and they apologised and said they'll send me one via post (no charge)

Man, this is why I love this car - it's not just a fantastic machine but it's backed-up by amazing customer service. A lot of companies can learn a lot from Lexus about after-sales service...

VipDout

iTrader: (4)

good stuff to hear about the car ... glad they took care of it for you ...

blacksc400

iTrader: (4)

Cool, at least they address the problem and fixed it!
you just have to do the labor!