Lexus Enform Remote Review
#31
Pit Crew
Thread Starter
I really hope they give us another year free once this is resolved. My thing is why did they release something that they had to know didn't work correctly and why don't they explain you can also use the Key Fob to start the car even though that also fails as much..
#32
Makes me feel that once the money is in hand, the care stops.
Not like it used to be with my 2008 ES, that's for sure.
Perhaps if everyone that has problems would call in once a week, they might be able to "feel our pain" a little more.
Not like it used to be with my 2008 ES, that's for sure.
Perhaps if everyone that has problems would call in once a week, they might be able to "feel our pain" a little more.
#33
Yeah I called support the next day after buying it and it seemed like no one cared, I was like wow its not even 24 hours of ownership.
#34
Lead Lap
I thought better of Lexus. I think that the key here is to galvanize all the complaints and bombard Lexus with phone calls. "We're working on it" and "Maybe sometime in January" is a copout. Lexus needs to be prodded into action. Not just complaints at the dealership. They'll feed you a bunch of BS to placate you. Everyone experiencing this issue should call Lexus HQ.
#35
I came very close to purchasing this system for my car. Reading these posts is very disappointing.
I thought better of Lexus. I think that the key here is to galvanize all the complaints and bombard Lexus with phone calls. "We're working on it" and "Maybe sometime in January" is a copout. Lexus needs to be prodded into action. Not just complaints at the dealership. They'll feed you a bunch of BS to placate you. Everyone experiencing this issue should call Lexus HQ.
I thought better of Lexus. I think that the key here is to galvanize all the complaints and bombard Lexus with phone calls. "We're working on it" and "Maybe sometime in January" is a copout. Lexus needs to be prodded into action. Not just complaints at the dealership. They'll feed you a bunch of BS to placate you. Everyone experiencing this issue should call Lexus HQ.
#38
Lead Lap
#39
I will be sending out letters to some of the higher up Corporate individuals at the Lexus division today.
Will let everyone know the results, if basing it on the support I have already received, I don't expect much.
Will let everyone know the results, if basing it on the support I have already received, I don't expect much.
#40
From the "for what it's worth department': I was speaking with Lexus Customer Satisfaction/Enform group yesterday about another matter. The rep told me they are fully aware of the remote start problem and are working to fix it. I also told him that Lexus has handled this poorly and the blogs were eating them up. He simply expressed, "sorry".
#42
What Enform Support could not two in 14 days, he did within 5 hours.
I think Lexus got in over their head with Enform Remote and has a rough road ahead if they don't sort out the support problems. I will say though the app and remote start have been perfect since it got activated.
#43
Driver School Candidate
Join Date: Dec 2014
Location: Texas
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I followed your suggestion and called dealer tech specialist. She called me back the next day to say that they have developed a fix via an installation to the car DCM (digital control module). Need to bring the car in for installation next Wednesday. Will post the result.
#45
Driver School Candidate
Join Date: Jan 2015
Location: GA
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Enform Remote Start Fixed for ES350
I can confirm that an update to DCM (digital control module) fixed the remote start issue. The fix took a few hours and had to take apart the lower dash to implement the update. When done all works as it should both from the Key Fob and the Enform Remote app on my iPhone.