Lexus1998

I really hope they give us another year free once this is resolved. My thing is why did they release something that they had to know didn't work correctly and why don't they explain you can also use the Key Fob to start the car even though that also fails as much..

jer99

Makes me feel that once the money is in hand, the care stops.
Not like it used to be with my 2008 ES, that's for sure.


Perhaps if everyone that has problems would call in once a week, they might be able to "feel our pain" a little more.

DenM54

Yeah I called support the next day after buying it and it seemed like no one cared, I was like wow its not even 24 hours of ownership.

bc6152

I came very close to purchasing this system for my car. Reading these posts is very disappointing.
I thought better of Lexus. I think that the key here is to galvanize all the complaints and bombard Lexus with phone calls. "We're working on it" and "Maybe sometime in January" is a copout. Lexus needs to be prodded into action. Not just complaints at the dealership. They'll feed you a bunch of BS to placate you. Everyone experiencing this issue should call Lexus HQ.

DenM54

I have called Lexus directly, and unfortunately that is where I have received the worst support/answers. Really is a shame.

jer99

what's the best number to call HQ ?
or, does anyone have the Board of directors names/email addresses?
That sometimes works....

Mike728

I would start here: --> LINK

bc6152

I think that this is a great idea. Also tell them what Denm54 said: That he received little to no support.

DenM54

I will be sending out letters to some of the higher up Corporate individuals at the Lexus division today.

Will let everyone know the results, if basing it on the support I have already received, I don't expect much.

chgoprof

From the "for what it's worth department': I was speaking with Lexus Customer Satisfaction/Enform group yesterday about another matter. The rep told me they are fully aware of the remote start problem and are working to fix it. I also told him that Lexus has handled this poorly and the blogs were eating them up. He simply expressed, "sorry".

Ljwcic

Jeff Bracken
Group VP and Gen Mgr
Lexus Division
P. O. Box 64924
St. Paul, Mn. 55164-9273

DenM54

Funny you list him...I had a letter written out to Jeff Bracken. However before sending it, I decided to give the Technology Specialist at the dealership a call. I told him I had no one else to call. He said he would look into it. He had everything fixed and working for me within 5 hours...amazing.

What Enform Support could not two in 14 days, he did within 5 hours.

I think Lexus got in over their head with Enform Remote and has a rough road ahead if they don't sort out the support problems. I will say though the app and remote start have been perfect since it got activated.

Ljwcic

I followed your suggestion and called dealer tech specialist. She called me back the next day to say that they have developed a fix via an installation to the car DCM (digital control module). Need to bring the car in for installation next Wednesday. Will post the result.

Ljwcic

Went to the dealer. They installed a software fix in the car DCM. Took 2 hours. It now starts perfectly.

crmajor

I can confirm that an update to DCM (digital control module) fixed the remote start issue. The fix took a few hours and had to take apart the lower dash to implement the update. When done all works as it should both from the Key Fob and the Enform Remote app on my iPhone.