Lexus buying confusion, poor website design.
10-29-12, 06:53 AM
#1
Driver
Thread Starter
Join Date: Oct 2012
Location: ﻼﷴ
Posts: 127
Likes: 0
Received 0 Likes
on
0 Posts
Lexus buying confusion, poor website design.
E60 owner here, doing some DD for my next car, most likely the Lexus ES300h! This will be my first Lexus ever. I've owned Audi and BMW in the past. Going Japanese now! 
I find Lexus's website confusing. With BMW, they offer packages but they also let you add individual options a la carte.
Is this not the case with Lexus?
It also seems like the base model is only available in one Nuluxe color, if you try to change it, Lexus requires adding on an entire options package?
I find Lexus's website confusing. With BMW, they offer packages but they also let you add individual options a la carte.
Is this not the case with Lexus?
It also seems like the base model is only available in one Nuluxe color, if you try to change it, Lexus requires adding on an entire options package?
Last edited by Neoxagon; 10-30-12 at 06:46 AM.
10-29-12, 07:51 AM
#2
Driver School Candidate
Join Date: Sep 2012
Location: FL
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
I found the best way is to talk to a salesperson. I was informed that for one, Lane Departure isn’t available yet except in CA but it is shown on the Explore section of the web site. Also the Ultra Luxury Panoramic Roof doesn’t come on the hybrid which wasn’t mentioned anywhere that I saw. http://www.lexus.com/models/ES/features/options/ does list the options available. The Pre Collision system may not be available also but I’m not 100% on that.
10-29-12, 08:17 AM
#4
Pole Position
Join Date: Oct 2012
Location: select state
Posts: 301
Likes: 0
Received 0 Likes
on
0 Posts
I agree it is confusing. There are certain configurations that are common, that you can find somewhat easily from the dealer ( ie - premium package with navigation )
You can get things custom ordered and get it ala carte like the link above says, but that custom order may take 2-3 months. Putting in your zip code at the lexus site will tell you what are the "common" configs in your area.
You can get things custom ordered and get it ala carte like the link above says, but that custom order may take 2-3 months. Putting in your zip code at the lexus site will tell you what are the "common" configs in your area.
10-29-12, 09:32 AM
#5
Lexus Champion
It seems like Lexus has joined the ranks of other car mfgrs in making the ordering process more complicated.
I've been shopping for an Audi Q5 or BMW X3 and found Audi to be pretty straight forward and BMW a little more complicated. Both of them have an additional charge for metallic (desirable) colors. For an X3 it's $550!
I know with Lexus it's built in to the cost, and Lexus has more interesting colors IMO, but I don't feel like I'm being had as much when pricing out a Lexus.
I've been shopping for an Audi Q5 or BMW X3 and found Audi to be pretty straight forward and BMW a little more complicated. Both of them have an additional charge for metallic (desirable) colors. For an X3 it's $550!
I know with Lexus it's built in to the cost, and Lexus has more interesting colors IMO, but I don't feel like I'm being had as much when pricing out a Lexus.
Last edited by LexBob2; 10-29-12 at 09:36 AM.
10-29-12, 10:19 AM
#7
Lexus Champion
Trending Topics
10-29-12, 10:23 AM
#8
Driver
Thread Starter
Join Date: Oct 2012
Location: ﻼﷴ
Posts: 127
Likes: 0
Received 0 Likes
on
0 Posts
I found the best way is to talk to a salesperson. I was informed that for one, Lane Departure isn’t available yet except in CA but it is shown on the Explore section of the web site. Also the Ultra Luxury Panoramic Roof doesn’t come on the hybrid which wasn’t mentioned anywhere that I saw. http://www.lexus.com/models/ES/features/options/ does list the options available. The Pre Collision system may not be available also but I’m not 100% on that.
Or, do we have to purchase the "combo packages" we are presented when putting in our zipcodes?
I also noticed that different zipcodes show different combo packages with different prices. It would be so much easier if Lexus simply listed each option individually with a price next to it. And then, if Lexus wants to offer packages do that too.
But some of the options in the packages you can't order individually...like ambient lighting.
I agree, they are deliberately making it more confusing so you can't easily compare cost and value of options you want vs options you need...and whether or not ordering a bunch of options in a package is really saving you any more money than buying them individually.
Last edited by Neoxagon; 10-29-12 at 10:28 AM.
10-29-12, 11:25 AM
#10
Driver School Candidate
Join Date: Sep 2012
Location: FL
Posts: 37
Likes: 0
Received 0 Likes
on
0 Posts
Question, can we order individual packages and options in the link above?
Or, do we have to purchase the "combo packages" we are presented when putting in our zipcodes?
I also noticed that different zipcodes show different combo packages with different prices. It would be so much easier if Lexus simply listed each option individually with a price next to it. And then, if Lexus wants to offer packages do that too.
But some of the options in the packages you can't order individually...like ambient lighting.
I agree, they are deliberately making it more confusing so you can't easily compare cost and value of options you want vs options you need...and whether or not ordering a bunch of options in a package is really saving you any more money than buying them individually.
Or, do we have to purchase the "combo packages" we are presented when putting in our zipcodes?
I also noticed that different zipcodes show different combo packages with different prices. It would be so much easier if Lexus simply listed each option individually with a price next to it. And then, if Lexus wants to offer packages do that too.
But some of the options in the packages you can't order individually...like ambient lighting.
I agree, they are deliberately making it more confusing so you can't easily compare cost and value of options you want vs options you need...and whether or not ordering a bunch of options in a package is really saving you any more money than buying them individually.
Then listed and priced separate is the ML Premium Audio Package which includes the Nav system, backup camera and subscription stuff. Everything else I’m getting is listed and priced as a separate option.
Hope this helps.
10-30-12, 06:45 AM
#11
Driver
Thread Starter
Join Date: Oct 2012
Location: ﻼﷴ
Posts: 127
Likes: 0
Received 0 Likes
on
0 Posts
10-30-12, 01:49 PM
#12
Lexus regions bundle popular options together. These usually rank pretty high for popularity for that specific area. It also aids in build complexity (Toyota is the king of lean production after all).
Exact custom orders should be possible, but you're likely going to end up paying more for it, and then waiting 3-4 months.
Exact custom orders should be possible, but you're likely going to end up paying more for it, and then waiting 3-4 months.
10-30-12, 03:44 PM
#13
Lexus Fanatic
Its completely different than a BMW. You can't really order individual options the way you can at BMW, you really have to buy packages unless you want a totally custom car and are willing to wait.
Different packages are also available in different regions.
Different packages are also available in different regions.
Thread
Thread Starter
Forum
Replies
Last Post
GS3rdwow
IS - 2nd Gen (2006-2013)
16
01-01-06 11:24 AM
