Service Interval
#1
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Service Interval
I took delivery of my ES350 from Charles Barker Lexus, Virginia Beach, VA, on October 31. I recently received a form letter from the Service Manager there reminding me that it's time to schedule my 4 month/5000 mile service. This did not sound right, and I checked and verified that the regular service interval is 6 months/5000 miles. I called and spoke to the Service Manager and asked him why I was being reminded to schedule service at 4 months instead of 6 moths that Lexus recommends. He acted surprised and said that the recommended interval had changed and that there must be a problem with the software that sends out the mailings.
I told him that it seemed to me that Charles Barker was up to no good. He was very polite about it all, and I was as polite I could be considering that I was accusing the dealership of a questionable business practice.
Has anyone else experienced a similar tactic from a Lexus dealership?
I told him that it seemed to me that Charles Barker was up to no good. He was very polite about it all, and I was as polite I could be considering that I was accusing the dealership of a questionable business practice.
Has anyone else experienced a similar tactic from a Lexus dealership?
#2
Lexus Champion
I took delivery of my ES350 from Charles Barker Lexus, Virginia Beach, VA, on October 31. I recently received a form letter from the Service Manager there reminding me that it's time to schedule my 4 month/5000 mile service. This did not sound right, and I checked and verified that the regular service interval is 6 months/5000 miles. I called and spoke to the Service Manager and asked him why I was being reminded to schedule service at 4 months instead of 6 moths that Lexus recommends. He acted surprised and said that the recommended interval had changed and that there must be a problem with the software that sends out the mailings.
I told him that it seemed to me that Charles Barker was up to no good. He was very polite about it all, and I was as polite I could be considering that I was accusing the dealership of a questionable business practice.
Has anyone else experienced a similar tactic from a Lexus dealership?
I told him that it seemed to me that Charles Barker was up to no good. He was very polite about it all, and I was as polite I could be considering that I was accusing the dealership of a questionable business practice.
Has anyone else experienced a similar tactic from a Lexus dealership?
Yes I just received one myself, I also closed my sale on October 31.
I thought it was very odd to get it but did notice that service is suggested on either length of time or mileage in the manual as well when I read it back when.
Have they officially changed it to 4 months according to what you were told?
#3
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No, it's 6 months now according to what's on the Lexus site on the internet. The service manager implied that it used to be 4 months, but he didn't say when it changed.
#4
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I think he must have been referring to other Lexus models, and the software has not been adjusted to reflect the 6 month interval for the ES350. But it's hard to believe that no one else has noticed or complained.
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#8
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I agree especially since the notice is telling us our car is due for service and to call and shcedule our appointment.
I wonder how many people just did it and gave it no more thought.
#9
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I took delivery of my ES350 from Charles Barker Lexus, Virginia Beach, VA, on October 31. I recently received a form letter from the Service Manager there reminding me that it's time to schedule my 4 month/5000 mile service. This did not sound right, and I checked and verified that the regular service interval is 6 months/5000 miles. I called and spoke to the Service Manager and asked him why I was being reminded to schedule service at 4 months instead of 6 moths that Lexus recommends. He acted surprised and said that the recommended interval had changed and that there must be a problem with the software that sends out the mailings.
I told him that it seemed to me that Charles Barker was up to no good. He was very polite about it all, and I was as polite I could be considering that I was accusing the dealership of a questionable business practice.
Has anyone else experienced a similar tactic from a Lexus dealership?
I told him that it seemed to me that Charles Barker was up to no good. He was very polite about it all, and I was as polite I could be considering that I was accusing the dealership of a questionable business practice.
Has anyone else experienced a similar tactic from a Lexus dealership?
Last edited by LexBob2; 02-27-07 at 04:39 PM.
#10
I just got a letter from Charles Barker for my second service saying the same thing. It went in the trash. I don't need a dealer telling me to change my oil every 4 months. That's BS.
#11
It is more common than you think. Many dealers will recommend service that is over and beyond what the manufacturer recommends. Remember, service writers work on commission and the service department is a cash cow for the dealer principal. They are there to make $$$.
#12
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I got the same letter- it was a reminder for my 4 month/5,000 mile service.
It didn't make sense, since I had my 5,000 service in October and I've had my car since April 28 (10 months).
It didn't make sense, since I had my 5,000 service in October and I've had my car since April 28 (10 months).
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