Lexus Enform remote start disappoints
02-02-18, 07:46 AM
#61
Lexus Champion
I am in 100% agreement with this. the Enform app is just as horrible as the Enform website, and the Lexus GPS...slow...ineffective...and incompetent. today I finally had enough and called Lexus to complain about it. let me list the problems with Lexus (caveman) "technology":
Enform app: first, I have 250Mb internet service. it's blazing fast. I open the app and I get a message that it's been awhile since I logged in so I need to re-enter the username and password (which I then need to find) and no, you cannot just use the Touch ID, you need to enter a username and password. once you do that, then the Touch ID will work. After logging in, press remote start. then wait 5 min for it to connect to the car only to discover the doors are unlocked. then get an error and press lock doors. then wait 5 min while it connects to the car to lock the doors. then press start, and wait 5 min while it connects again. during all of this time I could get my coat on, walk a half mile, start my car, and walk back in less time. it's totally stupid and worthless. the only benefit of the enform subscription is the key FOB remote start, which should not require a subscription since it is not internet based. this is just a rip off to the customer.
Enform website: we have 2 lexus cars on the account, and the enform website wont allow you to switch between cars to manage the services. Yes, both cars are there in the drop down, but it doesn't respond when you select a car in the drop down. the is a flat out error in programming. I tried 2 different browsers, safari and Firefox and both didnt work.
lexus GPS: in my most recent purchase I opted out of the GPS. Google maps on my phone is miles better than the clunky lexus gps.
Enform app: first, I have 250Mb internet service. it's blazing fast. I open the app and I get a message that it's been awhile since I logged in so I need to re-enter the username and password (which I then need to find) and no, you cannot just use the Touch ID, you need to enter a username and password. once you do that, then the Touch ID will work. After logging in, press remote start. then wait 5 min for it to connect to the car only to discover the doors are unlocked. then get an error and press lock doors. then wait 5 min while it connects to the car to lock the doors. then press start, and wait 5 min while it connects again. during all of this time I could get my coat on, walk a half mile, start my car, and walk back in less time. it's totally stupid and worthless. the only benefit of the enform subscription is the key FOB remote start, which should not require a subscription since it is not internet based. this is just a rip off to the customer.
Enform website: we have 2 lexus cars on the account, and the enform website wont allow you to switch between cars to manage the services. Yes, both cars are there in the drop down, but it doesn't respond when you select a car in the drop down. the is a flat out error in programming. I tried 2 different browsers, safari and Firefox and both didnt work.
lexus GPS: in my most recent purchase I opted out of the GPS. Google maps on my phone is miles better than the clunky lexus gps.
About once a month it has me re-login, so that's not too bad.
02-03-18, 11:03 AM
#63
02-03-18, 12:36 PM
#64
Lead Lap
02-03-18, 01:04 PM
#65
Pole Position
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