12-15-14, 04:42 PM
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Friend's 2007 Lexus ES350 passenger window fell out.
04-17-12, 07:08 AM
#76
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Update to Defective Window Tabs
I have a 2007 with 29,000 miles! The driver window disconnected from the window regulator and had to be duct taped to the door frame. I thought the bolts that hold the regulator to the window had fallen out as this had happened to me on a Mercury that was 12 years old. The dealer charged me $130 to tell me the tabs on the window regulator had broken off and he wanted $850 to replace the regulator! This is the worst design quality I have ever seen in ANY car yet alone a premium car and I have owned many cars over the last 40 years.
The dealer said he will try to get Lexus to cover it but from the message traffic I have seen, Lexus will not cover these repairs.
Anyone had any success getting Lexus to cover their design/quality mistake?
The dealer said he will try to get Lexus to cover it but from the message traffic I have seen, Lexus will not cover these repairs.
Anyone had any success getting Lexus to cover their design/quality mistake?
After sending a nastigram to Lexus and some phone negotiations, my cost was brought down to $270. That doesn't hurt as much as the $850 originally quoted. I could have had a local glass shop replace the glass for $252 with a Lifetime warranty but I chose to stick with the Lexus instal (one year warranty) even though it was more expensive as the horizontal window trim rail was also damaged in the event.
I should note that this WAS a Safety Defect. Both tabs broke and the window crashed down into the door panel. Wife was startled and momentarily lost control of the vechile...almost hit another car in the process.
04-17-12, 03:43 PM
#78
Update:
After sending a nastigram to Lexus and some phone negotiations, my cost was brought down to $270. That doesn't hurt as much as the $850 originally quoted. I could have had a local glass shop replace the glass for $252 with a Lifetime warranty but I chose to stick with the Lexus instal (one year warranty) even though it was more expensive as the horizontal window trim rail was also damaged in the event.
I should note that this WAS a Safety Defect. Both tabs broke and the window crashed down into the door panel. Wife was startled and momentarily lost control of the vechile...almost hit another car in the process.
After sending a nastigram to Lexus and some phone negotiations, my cost was brought down to $270. That doesn't hurt as much as the $850 originally quoted. I could have had a local glass shop replace the glass for $252 with a Lifetime warranty but I chose to stick with the Lexus instal (one year warranty) even though it was more expensive as the horizontal window trim rail was also damaged in the event.
I should note that this WAS a Safety Defect. Both tabs broke and the window crashed down into the door panel. Wife was startled and momentarily lost control of the vechile...almost hit another car in the process.
ES350 window tabs
08-05-12, 01:47 PM
#80
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Update in 2012
This is four years after the last posting above and there is another thread that addresses this issue. It is recurring and I just had the drivers side and then the passenger side windows come unstuck within 8 months on my my 2007 ES350. The first time required replacing the glass and some of the mechanism for $500. It was probably worse than it should have been if there hadn't been repeated attempts to open and close the window. The second side just happened and hopefully won't be quite a serious as it hasn't been tampered with. We'll see.
10-29-12, 10:39 AM
#81
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This is four years after the last posting above and there is another thread that addresses this issue. It is recurring and I just had the drivers side and then the passenger side windows come unstuck within 8 months on my my 2007 ES350. The first time required replacing the glass and some of the mechanism for $500. It was probably worse than it should have been if there hadn't been repeated attempts to open and close the window. The second side just happened and hopefully won't be quite a serious as it hasn't been tampered with. We'll see.
11-01-12, 12:23 PM
#82
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oh.. just fyi, mine is made in Japen (Vin # starts with J)
09-10-14, 08:52 AM
#84
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ES3500 window
I just had the same defect. The customer service contact acted like this never happens. ha. Drives side window on a 2007 that has 20k miles total on the car. he made up a story that "could be because the car is hardly used." what a liar.
Over $700 to fix. I also have a 98 ES300 with 135k on it with no problems. I am definitely seeing the that Toyota did some severe cost reductions on this 2007 as my Ball joints are shot as well. They have really pulled cost out of the car to Mfg costs. and this is leading to more repairs.
5+ years ago, Lexus would make good on the repair and compromise....today they have learned the typical dealer replies
Over $700 to fix. I also have a 98 ES300 with 135k on it with no problems. I am definitely seeing the that Toyota did some severe cost reductions on this 2007 as my Ball joints are shot as well. They have really pulled cost out of the car to Mfg costs. and this is leading to more repairs.
5+ years ago, Lexus would make good on the repair and compromise....today they have learned the typical dealer replies
09-10-14, 12:40 PM
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I've posted this before, but have you all reported this issue to the NHTSA? Thank g-d this hasn't happened to me but from all the descriptions it sounds like a real safety hazard.
Last edited by chbow; 09-10-14 at 01:18 PM.
09-15-14, 08:55 AM
#86
I had this happen to my passenger glass about a year ago. Bought an aftermarket glass on ebay for about $105 and spent about an hour putting it in. My car is an 07, so going to the dealer is out of the question. New glass looks just as good, same original tint color and all. Easy fix. I thought about just buying the driver one and keep it in the attic until that one breaks as a precaution.
09-15-14, 12:10 PM
#87
I just had the same defect. The customer service contact acted like this never happens. ha. Drives side window on a 2007 that has 20k miles total on the car. he made up a story that "could be because the car is hardly used." what a liar.
Over $700 to fix. I also have a 98 ES300 with 135k on it with no problems. I am definitely seeing the that Toyota did some severe cost reductions on this 2007 as my Ball joints are shot as well. They have really pulled cost out of the car to Mfg costs. and this is leading to more repairs.
5+ years ago, Lexus would make good on the repair and compromise....today they have learned the typical dealer replies
Over $700 to fix. I also have a 98 ES300 with 135k on it with no problems. I am definitely seeing the that Toyota did some severe cost reductions on this 2007 as my Ball joints are shot as well. They have really pulled cost out of the car to Mfg costs. and this is leading to more repairs.
5+ years ago, Lexus would make good on the repair and compromise....today they have learned the typical dealer replies
are shot! Are you kidding?
09-23-14, 07:56 PM
#88
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this is ejr003. posted a 2007 with driver side window out of trac. After getting an estimate of $700+ and told there were 3 new windows with attached tracks,....i got courious. checked web and saw @ 12 postings of identical issues.....called JM Lexus (who has alwaays been expensive but reliable) told him i was deeply upset about this systemic issues.......24 hrs later i was called and told "Car is ready" and we only charged u $170 for labor...........that is honest customer service
09-23-14, 07:59 PM
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Yes......on top of the window poping out of track...apparently its glued in......weird as my 98 ES300 has all windos and original struts and everything....just batteries and tires....untouched AC ....rides great. sound system is better than 07 as well....they really cost reduced it
