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Old 05-11-13, 11:48 PM   #1
LisaES350
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Default Best Lexus Service Dept?

Which SoCal dealer has the best service dept? Caught Cerritos lying to me about my ventilated seats and my Mark Levinson sub woofer.
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Old 05-11-13, 11:53 PM   #2
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LOL, I hate Cerritos Lexus!

Everyone will have a different opinion on which dealership. For me it's Longo or Westminster.

If you go to Westminster call and ask for Pete Phat. He is a CL member and service consultant there.
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Old 05-12-13, 12:20 AM   #3
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^ I agree. Longo or Westminster.
I personally go to Longo. Jimmy Thach takes care of me every single time without fail and the tech's there are great. Longo Lexus is about 45 minutes away from my home, but the service is why I always make the trip out there instead of taking it to the other 2 Lexus dealers within 20 mins of my house. If you decide to go to Longo, ask for Jimmy Thach and tell him you are from Clublexus. Your car will be in good hands
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Old 05-12-13, 09:41 AM   #4
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Thank you guys. I purchased at Longo but went to Cerritos for service because of the convenience (I am in Long Beach). Now that I actually have issues to look at, I realize how bad they are.
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Old 05-12-13, 12:53 PM   #5
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Quote:
Originally Posted by gemini1 View Post
LOL, I hate Cerritos Lexus!

Everyone will have a different opinion on which dealership. For me it's Longo or Westminster.

If you go to Westminster call and ask for Pete Phat. He is a CL member and service consultant there.
+1 for Pete Phat.
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Old 05-12-13, 08:20 PM   #6
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Pete at Westminster is great. Truly an SA that wants to help people
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Old 05-12-13, 08:54 PM   #7
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I'll call Pete at Westminster. Thank you.
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Old 05-12-13, 09:22 PM   #8
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+1 for pete.

alternatively, ask for charlie sarno. highly recommended.
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Old 05-13-13, 09:51 AM   #9
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+1 for Man at Longo Lexus. Always taken care of me and a great guy!
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Old 05-15-13, 10:00 PM   #10
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Westminster all the way! Always go to Pete...just went to him today for an oil change. I told him I had to be some where at a certain time. He got me in and out pronto! Awesome service
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Old 05-19-13, 06:42 PM   #11
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Quick question. How are Longo and Westminster (Jimmy and Pete) with modded cars? I think my control arms are making noise and would like to take it in for warranty work. But not sure if they will try to blame the coilovers and refuse to service it.
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Old 05-19-13, 08:20 PM   #12
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+1 for charlie at Westminster
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Old 05-19-13, 11:51 PM   #13
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Doesn't hurt to bring in a sizeable fully loaded gourmet pizza.

Quote:
Originally Posted by Grouchy View Post
Quick question. How are Longo and Westminster (Jimmy and Pete) with modded cars? I think my control arms are making noise and would like to take it in for warranty work. But not sure if they will try to blame the coilovers and refuse to service it.
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Old 05-20-13, 02:31 AM   #14
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Quote:
Originally Posted by cybeclipse View Post
+1 for Man at Longo Lexus. Always taken care of me and a great guy!
+2 for Man Wong at Longo Lexus. Best service advisor one could hope for
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Old 05-21-13, 07:34 PM   #15
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OP: just curious about the details to the situation at cerritos.

I've been to both Longo and Westminster and I too would recommend both.
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