service reps : anyone work in Lexus Cerritos or can verify this...
#1
service reps : anyone work in Lexus Cerritos or can verify this...
My friend went to Lexus Cerritos while back and had bad experience w/ the service rep, she complaint about it to the manager or someone over there. Today she went there again to get her lexus maintenance check up, turned out they assign her with the SAME service rep that she had given a bad review the first time *what a lucky day*. He told her that because of the bad review that she had written, he didn't get a paycheck that month. He was pretty serious and very defensive. She felt so uncomfortable and why would you tell your customer that you didn't get a paycheck?
Is that even make sense ? Didn't get a paycheck because bad service ? I have the service rep name if that even help.
Is that even make sense ? Didn't get a paycheck because bad service ? I have the service rep name if that even help.
#3
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Join Date: Oct 2001
Location: Northridge, Ca
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We should all be happy to hear this.
How many times have we complaigned about poor sevice and say "nobody cares or listens".
Good job by the Dealership management.
How many times have we complaigned about poor sevice and say "nobody cares or listens".
Good job by the Dealership management.
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