Longo Lexus service dept any good?
04-26-11, 09:43 PM
#48
Driver School Candidate
You guys are lucky that you got the proper service consultant during your visit.
I had a horrible one, i wouldn't mention his name here.
Bought a 07 GS 350, from what i read they had a brakes recalled or some parts that making the squeaky noise which Longo refuse to replace until my 3rd visit of service within less than a month old since i purchased the vehicle.
I blame the consultant that took care of me. First service it was obvious the brakes were loud so he decide to just get them cleaned and noise exist the following day, even wasted some cash for Enterprise rent a car because the consultant did not follow up right away and was on service for two full day. They only pay for one day for the rent a car, thatswat i was told.
Second visit they replace the front brakes disk etc... Supposedly the rear is not part of the recall and no noise should be occuring due to less pressure...
Third visit car still 2k miles below 70k, experiencing rattles from left side speedometer, left dash, and somewhere in the sunroof. Drove around with Longo tech and he definitely noticed the rattles or noises. So i left my car assuming they will do work since still below 70k, took off around 7:30am. Lack of communications from the consultant, he called me around 5pm saying he couldn't get a hold of the manager that make decision if they will cover the cost. 9 damn hours!!!!!!
Called him back and told him thats unacceptable and i had to wait that long for no answer. Then he goes "my manager just responded, he said Longo will not cover the cost to open the dash and to fix the rattle noise" what ticks me off is that it's a known issue from GS/IS 3rd gen vehicles.
After they have my car for full day they did nothing.....and it's been a month....still dealing with the dash and sunroof noise.
I'm a little iffy if i should even go back to Longo service even though the vehicle have 3 years/100k warranty...
So if anyone know a good place for Lexus service please PM....need CL help?!
I had a horrible one, i wouldn't mention his name here.
Bought a 07 GS 350, from what i read they had a brakes recalled or some parts that making the squeaky noise which Longo refuse to replace until my 3rd visit of service within less than a month old since i purchased the vehicle.
I blame the consultant that took care of me. First service it was obvious the brakes were loud so he decide to just get them cleaned and noise exist the following day, even wasted some cash for Enterprise rent a car because the consultant did not follow up right away and was on service for two full day. They only pay for one day for the rent a car, thatswat i was told.
Second visit they replace the front brakes disk etc... Supposedly the rear is not part of the recall and no noise should be occuring due to less pressure...
Third visit car still 2k miles below 70k, experiencing rattles from left side speedometer, left dash, and somewhere in the sunroof. Drove around with Longo tech and he definitely noticed the rattles or noises. So i left my car assuming they will do work since still below 70k, took off around 7:30am. Lack of communications from the consultant, he called me around 5pm saying he couldn't get a hold of the manager that make decision if they will cover the cost. 9 damn hours!!!!!!
Called him back and told him thats unacceptable and i had to wait that long for no answer. Then he goes "my manager just responded, he said Longo will not cover the cost to open the dash and to fix the rattle noise" what ticks me off is that it's a known issue from GS/IS 3rd gen vehicles.
After they have my car for full day they did nothing.....and it's been a month....still dealing with the dash and sunroof noise.
I'm a little iffy if i should even go back to Longo service even though the vehicle have 3 years/100k warranty...
So if anyone know a good place for Lexus service please PM....need CL help?!
04-26-11, 09:51 PM
#49
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You guys are lucky that you got the proper service consultant during your visit.
I had a horrible one, i wouldn't mention his name here.
Bought a 07 GS 350, from what i read they had a brakes recalled or some parts that making the squeaky noise which Longo refuse to replace until my 3rd visit of service within less than a month old since i purchased the vehicle.
I blame the consultant that took care of me. First service it was obvious the brakes were loud so he decide to just get them cleaned and noise exist the following day, even wasted some cash for Enterprise rent a car because the consultant did not follow up right away and was on service for two full day. They only pay for one day for the rent a car, thatswat i was told.
Second visit they replace the front brakes disk etc... Supposedly the rear is not part of the recall and no noise should be occuring due to less pressure...
Third visit car still 2k miles below 70k, experiencing rattles from left side speedometer, left dash, and somewhere in the sunroof. Drove around with Longo tech and he definitely noticed the rattles or noises. So i left my car assuming they will do work since still below 70k, took off around 7:30am. Lack of communications from the consultant, he called me around 5pm saying he couldn't get a hold of the manager that make decision if they will cover the cost. 9 damn hours!!!!!!
Called him back and told him thats unacceptable and i had to wait that long for no answer. Then he goes "my manager just responded, he said Longo will not cover the cost to open the dash and to fix the rattle noise" what ticks me off is that it's a known issue from GS/IS 3rd gen vehicles.
After they have my car for full day they did nothing.....and it's been a month....still dealing with the dash and sunroof noise.
I'm a little iffy if i should even go back to Longo service even though the vehicle have 3 years/100k warranty...
So if anyone know a good place for Lexus service please PM....need CL help?!
I had a horrible one, i wouldn't mention his name here.
Bought a 07 GS 350, from what i read they had a brakes recalled or some parts that making the squeaky noise which Longo refuse to replace until my 3rd visit of service within less than a month old since i purchased the vehicle.
I blame the consultant that took care of me. First service it was obvious the brakes were loud so he decide to just get them cleaned and noise exist the following day, even wasted some cash for Enterprise rent a car because the consultant did not follow up right away and was on service for two full day. They only pay for one day for the rent a car, thatswat i was told.
Second visit they replace the front brakes disk etc... Supposedly the rear is not part of the recall and no noise should be occuring due to less pressure...
Third visit car still 2k miles below 70k, experiencing rattles from left side speedometer, left dash, and somewhere in the sunroof. Drove around with Longo tech and he definitely noticed the rattles or noises. So i left my car assuming they will do work since still below 70k, took off around 7:30am. Lack of communications from the consultant, he called me around 5pm saying he couldn't get a hold of the manager that make decision if they will cover the cost. 9 damn hours!!!!!!
Called him back and told him thats unacceptable and i had to wait that long for no answer. Then he goes "my manager just responded, he said Longo will not cover the cost to open the dash and to fix the rattle noise" what ticks me off is that it's a known issue from GS/IS 3rd gen vehicles.
After they have my car for full day they did nothing.....and it's been a month....still dealing with the dash and sunroof noise.
I'm a little iffy if i should even go back to Longo service even though the vehicle have 3 years/100k warranty...
So if anyone know a good place for Lexus service please PM....need CL help?!
But, I would still take my car there for service. One incident doesn't
make the entire Longo Service Department horrible!
04-26-11, 10:00 PM
#50
Driver School Candidate
It was mentioned from previous post, they do intend to either follow some procedure to minimize the work or it was just lack of communications/follow up.
I will give it another try for my next 70k mile service, and definitely going to ask for different service consultant.
But anyone know some place thats very reliable for Lexus service, i wouldn't mind having backup place for service....please PM me.
TY!
05-02-11, 11:36 AM
#52
Driver School Candidate
Join Date: Dec 2010
Location: CA
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Longo Lexus - Joe Castro Responds
You guys are lucky that you got the proper service consultant during your visit.
I had a horrible one, i wouldn't mention his name here.
Bought a 07 GS 350, from what i read they had a brakes recalled or some parts that making the squeaky noise which Longo refuse to replace until my 3rd visit of service within less than a month old since i purchased the vehicle.
I'm a little iffy if i should even go back to Longo service even though the vehicle have 3 years/100k warranty...
I had a horrible one, i wouldn't mention his name here.
Bought a 07 GS 350, from what i read they had a brakes recalled or some parts that making the squeaky noise which Longo refuse to replace until my 3rd visit of service within less than a month old since i purchased the vehicle.
I'm a little iffy if i should even go back to Longo service even though the vehicle have 3 years/100k warranty...
I hope you can understand that there are limitations on Certified Pre-owned warranty. Please contact me directly at Joe.Castro@LongoLexus.com or 626-580-6252 or Service Manager Glenn Simpson at Glenn.Simpson@LongoLexus.com or 626-580-6283 for the future service and maintenance of your GS 350. Glenn and I look forward to personally assisting you.
05-05-11, 01:28 AM
#53
Driver School Candidate
Hi Greg - This is Joe Castro, Service Director of Longo Lexus. I’m sorry to hear that you’re disappointed with your service experience with us. We do our best to deliver top-notch service to all of our guests. I do recall your situation, and on your second visit, provided the parts and repair of your GS 350 front brakes, rotors and shims on the house.
I hope you can understand that there are limitations on Certified Pre-owned warranty. Please contact me directly at Joe.Castro@LongoLexus.com or 626-580-6252 or Service Manager Glenn Simpson at Glenn.Simpson@LongoLexus.com or 626-580-6283 for the future service and maintenance of your GS 350. Glenn and I look forward to personally assisting you.
I hope you can understand that there are limitations on Certified Pre-owned warranty. Please contact me directly at Joe.Castro@LongoLexus.com or 626-580-6252 or Service Manager Glenn Simpson at Glenn.Simpson@LongoLexus.com or 626-580-6283 for the future service and maintenance of your GS 350. Glenn and I look forward to personally assisting you.
The worst part is i only had my CPO car for less than 3 month now i got another issue my driver side headlight projector flickers meaning it turned off random times but if i flicker the lever on/off the lights comes back up. So now im confused if this is a bulb issue need to be replace which i hope so, or its another one of those factory fault that been address before for this model?
06-09-11, 03:00 PM
#58
Had another pain-free visit to Longo yesterday. Just an oil change this time, brought in my own synthetic oil at Jimmy's recommendation. Dropped the car off in the morning, they gave me a loaner so i could go to work and then came back and picked up my car in the evening right after work.
My only complaints are that they did wash my car, even tho there was a big fat red stamp saying "NO WASH" on my service bill. And i brought in 7 quarts of oil and didn't get any of the last quart back and there shuda been some left...but i can get past that. Woulda been nice so i wouldn't have had to buy it next time tho
My only complaints are that they did wash my car, even tho there was a big fat red stamp saying "NO WASH" on my service bill. And i brought in 7 quarts of oil and didn't get any of the last quart back and there shuda been some left...but i can get past that. Woulda been nice so i wouldn't have had to buy it next time tho
