WTF at Lexus San Diego parts dept.
07-08-10, 03:31 PM
#1
WTF at Lexus San Diego parts dept.
Today during lunch time I went to Lexus San Diego (former Kearny Mesa Lexus) to get the price and order some parts I need for a Carbon Fiber wrapping project on my IS-F.
After showing the parts I was looking for, on a car in the Showroom to John Camire (Retail Parts Supervisor), he went on and looked for the parts on his computer, after a few minutes he printed out a sheet and handled it to me: total damages more than $600! Ouch! I then proceed to double check the price of one of the parts online, using the part number and my phone; that one part was close to half price online. I then respectfully asked if they match online price, he said nope, I then asked if they have a discount for people that bought a car with them (I did), he say nope, no discount, this is the price and that's it. I then tell him that was too expensive, thanked him for his help and try to walk away.
He then got agitated and said I can't take the parts number sheet, that is their policy not to give part numbers to consumer!
WTF! This is very un-Lexus, I understand they do have overhead cost and need to make a profit, which I do not argue against. I just find it extremely petty they refused to share information.
Anyway I needed to vent.
Update on Page 2
After showing the parts I was looking for, on a car in the Showroom to John Camire (Retail Parts Supervisor), he went on and looked for the parts on his computer, after a few minutes he printed out a sheet and handled it to me: total damages more than $600! Ouch! I then proceed to double check the price of one of the parts online, using the part number and my phone; that one part was close to half price online. I then respectfully asked if they match online price, he said nope, I then asked if they have a discount for people that bought a car with them (I did), he say nope, no discount, this is the price and that's it. I then tell him that was too expensive, thanked him for his help and try to walk away.
He then got agitated and said I can't take the parts number sheet, that is their policy not to give part numbers to consumer!
WTF! This is very un-Lexus, I understand they do have overhead cost and need to make a profit, which I do not argue against. I just find it extremely petty they refused to share information.
Anyway I needed to vent.
Update on Page 2
Last edited by timeToy; 07-10-10 at 09:22 AM.
07-08-10, 04:08 PM
#2
write down the part numbers right in front of him, give him back his paper, and then leave
tell him he can forget about their bs policy on part numbers. if lexus has all the part numbers all over the boxes for the parts, those are public information
tell him he can forget about their bs policy on part numbers. if lexus has all the part numbers all over the boxes for the parts, those are public information
07-08-10, 04:21 PM
#3
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Today during lunch time I went to Lexus San Diego (former Kearny Mesa Lexus) to get the price and order some parts I need for a Carbon Fiber wrapping project on my IS-F.
After showing the parts I was looking for, on a car in the Showroom to John Camire (Retail Parts Supervisor), he went on and looked for the parts on his computer, after a few minutes he printed out a sheet and handled it to me: total damages more than $600! Ouch! I then proceed to double check the price of one of the parts online, using the part number and my phone; that one part was close to half price online. I then respectfully asked if they match online price, he said nope, I then asked if they have a discount for people that bought a car with them (I did), he say nope, no discount, this is the price and that's it. I then tell him that was too expensive, thanked him for his help and try to walk away.
He then got agitated and said I can't take the parts number sheet, that is their policy not to give part numbers to consumer!
WTF! This is very un-Lexus, I understand they do have overhead cost and need to make a profit, which I do not argue against. I just find it extremely petty they refused to share information.
Anyway I needed to vent.
After showing the parts I was looking for, on a car in the Showroom to John Camire (Retail Parts Supervisor), he went on and looked for the parts on his computer, after a few minutes he printed out a sheet and handled it to me: total damages more than $600! Ouch! I then proceed to double check the price of one of the parts online, using the part number and my phone; that one part was close to half price online. I then respectfully asked if they match online price, he said nope, I then asked if they have a discount for people that bought a car with them (I did), he say nope, no discount, this is the price and that's it. I then tell him that was too expensive, thanked him for his help and try to walk away.
He then got agitated and said I can't take the parts number sheet, that is their policy not to give part numbers to consumer!
WTF! This is very un-Lexus, I understand they do have overhead cost and need to make a profit, which I do not argue against. I just find it extremely petty they refused to share information.
Anyway I needed to vent.
You should post your experience on yelp as once a dealership get too much negative reviews, they'll provide better customer service, maybe.
07-08-10, 04:57 PM
#5
That's BS. The last time I was there, the parts guy wrote down the part# I needed, and I took the paper with me. I've also done this at Lexus Escondido. I would have taken a pic of the paper before giving it back. I usually get OEM parts from discounttoyotaparts.com if the shipped price is significantly less than the dealership price.
07-08-10, 10:24 PM
#11
I think you guys in the area should give John Camire a visit to get some help with parts and leav him hangging afterward. We can do a daily/weekly chart of his attitude change tours customer. I am looking forward to a quarterly report 
Lets see how long does it take for him to catch on
Lets see how long does it take for him to catch on
