anotherLS

iTrader: (9)

was the GS a white one???

RA40

iTrader: (6)

Ouch.
Hope this pans out...such a nice car.
Keep us posted.

SC400Dude

I feel your pain dude.....
Knowing that I don't know what is exactly going on inside the walls of Kearney Mesa, I'll add my 2 cents for you.

I,myself, am a service writer for a Lexus dealer. Over 2 months without your car is totally unacceptable man. Clearly, money is not the issue now. Something should have been done sooner, regardless of whom is responsible. Your time is the most valuable thing.

I would suspect the most time consuming part of your process would be the actual shipping/reflashing/return shipping of the ecm. This could take up to a week and a half(For the RX/ES/Etc.). The programming of the new keys would take no more than an hour.

Even if the technician was experiencing problems with the issue, he could have consulted with a higher official. I know our Diag Specialist has his resources with the Western Area Office.

Although we've never had this happen to a 3G GS at our dealer before, I would sure like to know what your outcome is. I'm also going to do some research on this matter in the mean time. It will help us out here

In the mean time, I suggest you going into the store and raising hell as much as you can. It always works. You are the consumer and they won't even be able to tell you to go pound sand. Hell, they'll probably reimburse you for the whole ordeal...

Keep us posted...

sdbrandon

Also, Kearny Mesa Lexus is part of united auto. I have found over the years when these large companies buy out a dealership the customer experience dwindles. The sales people move from dealership to dealership all the time. They are United Auto employees who happen to work on Lexus. They could be working on BMWs the next day. In addition sales are based on UA sales not a small dealership. Pressure is high.

All through the Southwest one company controlls Toyota. I lived in Texas back in the 90's. I remember when I wanted a 4Runner you could not get one unless it was a limited. The conglomerate added a bunch of aftermarket crap during prep that all dealerships had to buy.

I prefer family owned businesses. I have received the best service from them consistently over the years as employees are loyal to a dealership, not a large company.

If a conglomerate is good, typically all dealerships will be as well. But if they are bad, all dealerships will end up sucking swamp water.

You might try contacting United Auto headquarters. Doubtful, but they may provide help.

United auto also owns BMW of San Diego, right next door to KM Lexus. They run the repair shop 7x24 for warranty work. 40 service bay and 300 loaner cars. It is obvious repair work is a prime source of income. The sad part is a typical customer gets to wait 3-4 weeks for an appointment.

Harloff BMW just sold to AutoNation. I am sure they once great family owned business will suffer the fate of big business as well.

Ramon

wow, that is horrible... I got my IS350 from Kearny Mesa Lexus and have been very happy with the level of service I've gotten from them so far... I would definatly file a complaint.

liquid2

Sounds like what happened to this guy http://forums.corvetteforum.com/show....php?t=1581344
Dealer wrecked his car... maybe you should take some steps mentioned there

User1321989

iTrader: (1)

lawsuit.... you can make a lot of money from them.... i had a situation once without going into detail in which a shop held my car for more than a year and a half....given yes, it was going to be full custom, but stilll a year and a half? and they damaged my rear pass quarter panel and claimed that i had previous damage one the car....

i took it to small claims court and came out 5K ahead of the game....kind of a pain in the ***...

in retrospect i would of rather just had my car done correctly without any **** ups in a timely fashion and would of just been fine to pay out of my pocket....but sometimes there are some shops that just dont get the point of customer service....i think that you should teach them a lesson....shiet i would after all that and nothing to show for it..

jewel

THAT AINT RIGHT!

Wheel Kinetics

The end may be in sight.. hopefully an update post tomorrow.

Wheel Kinetics

Ok here's the resolution... I'll try to stick to facts and let you guys draw the conclusion(s)..

Two weeks ago, I walked into Lexus of Tucson (I'm still on break from school and back home in Tucson)-- Lexus' #1 consumer satisfaction rated dealership. I spoke to the service manager, Paul Miner, about my issue. Needless to say, he was appalled. He explained to me that it's Lexus' policy to send a Lexus field tech to a dealership when (1) the car cannot be diagnosed in 48 hours or (2) three different attempts are unsuccessfully made to fix the car.

He called the district service manager for Kearny Mesa on my behalf (Monday 1/8/07). He then called me back Tuesday to say that he had spoken with the service manager at Kearny Mesa and the district manager. He said that he would call me back on Friday. (Notice who isn't calling me)

On Friday, the Tucson service manager calls me back as he said he would to see how things are. As we're on the phone, Kearny Mesa calls to say that the car is fixed. Amazing. Eight weeks later.

The reason I was given was... "No one at Lexus at any level knew that if you flash the ECU for a new key and hit the start button more than five times, or open and close the door more than give times, it kills various computers." Again, you draw the conclusion.

When I picked it up, I must say that the car was in good condition. They did quite a nice job fixing the bumper and detailing the car.

As I was leaving, I saw that they replaced the immbolizer computer. I knew the dash had to come out for that, so I asked the service writer if they had checked for rattles. "Oh, we don't have problems with that."

Guess what the car has? ...A problem for Lexus of Tucson to handle. (A dealership which calls customers back when other dealerships mess up)

dunnojack

heheh. so you get your car all greasy inside?

I thought all lexus dealers return your car greasy? Isn't that the lexus standard?

I just got my car back, and they dirtied it up real good...... at Longo Lexus

aznxenon

glad you got a happy ending, but man 2 or was is 3 months now?

IS2Fizzle

iTrader: (2)

Go to Bob Baker next time for service. Ask for "Te", he rocks as a service manager!

Wheel Kinetics

Apparently now they entered the miles in as "88751" instead of "8751", voiding my warranty. Oh the fun never stops...

mikemareen

keep us updated please.

this is un-believable.