Lexus customer service
#16
#17
Lexus Fanatic
iTrader: (20)
congrats dadc4s on your new gx and great lexus dealer service!
like most things, not all lexus dealers are the same but i'm glad yours was so great for you.
is the c4s part of your username cuz of a porsche you have/had?
like most things, not all lexus dealers are the same but i'm glad yours was so great for you.
is the c4s part of your username cuz of a porsche you have/had?
#18
With Audi, the experience has been that if you do not have an appointment specifically requesting a loaner/rental, they will not provide. Forget it if you were a walk in. Not so with Lexus. As long as you get your vehicle in the door, I have been given a loaner, appointment or not.
#19
I have taken my cars in at Sewell in the afternoon, no appointment, and driven out in a loaner. But that was few years ago when my car was still under warranty.
#20
Lexus Champion
This seems to be the case with most dealerships/loaners. There are exceptions but it's best to schedule in advance.
#21
I don't really see where warranty comes into play. I never keep my cars out of warranty. My GS350 had 20k miles on it when I traded it in, and I still needed an appointment. Oh well, we can agree to disagree. Lexus still provides the best overall service. I will agree with that.
#22
Pole Position
iTrader: (1)
Recently Lexus Financial overdrafted my bank account by two payments after the lease ended. They returned one immediately but it took LFS another 3 months and multiple phone calls before they send me back the rest of my money.
As for BMW customer services I've never had a bad experience so I guess your experiences may vary.
#23
I don't really see where warranty comes into play. I never keep my cars out of warranty. My GS350 had 20k miles on it when I traded it in, and I still needed an appointment. Oh well, we can agree to disagree. Lexus still provides the best overall service. I will agree with that.
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