Interesting...Toyota's Lexus Testing Haggle-Free Sales at 12 U.S. Stores
08-11-15, 10:57 AM
#106
No haggle model
After you have reached a deal and you pick up a cashier's check from your financial institution and hand it to them, how do they make more money than if you hand them cash. Now if you finance thru Lexus financial there may be a kickback to them. But that is not part of your deal. Your deal is the price you agreed to pay them. Do you believe if Lexus financial gives them a kickback on financing that you should get a piece of the action. The only break you will see is if you have an outstanding FICO score they may lend to you at a lesser interest rate Also, if you are a repeat customer you will get a slightly better deal in order to retain your business.. My wife and I have purchased 26 new cars over our lifetime and I have tried all of the angles. When I lived in CA I knew the dealer personally, and the sales manager was one of my neighbors. I know the games they can run on you. But if you do your research and make a fair offer you more than likely will drive away with the car that you wanted.
08-14-15, 11:48 PM
#107
http://www.bloomberg.com/news/articl...le-sales-pitch
check out this article at bloomberg.
Anyone familiar with mccafferty toyota and their fixed pricing system? How much of discount did they give?
check out this article at bloomberg.
Anyone familiar with mccafferty toyota and their fixed pricing system? How much of discount did they give?
08-20-15, 03:06 PM
#109
The no-haggle option only works in the following scenario:
1. Your friend/spouse drives you up to the dealership.
2. You walk or take a golf cart to scour their inventory.
3. You like a car and the price, you get in it and drive
4. at the main gate, you pay for it at the counter and go your merry way.
- Payment option: Cash/Debit or Finance. No difference. Finance rates will be provided by the bank automatically, online. If you like it, sign it.
1. Your friend/spouse drives you up to the dealership.
2. You walk or take a golf cart to scour their inventory.
3. You like a car and the price, you get in it and drive
4. at the main gate, you pay for it at the counter and go your merry way.
- Payment option: Cash/Debit or Finance. No difference. Finance rates will be provided by the bank automatically, online. If you like it, sign it.
08-22-15, 11:33 AM
#110
Driver School Candidate
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This may be a good change in terms of customer experience. The sales guys ALWAYS are super nice and professional, until you start haggling. It really spoils the experience.
The trade-off of not having to haggle is potentially less discount, assuming they are only adjusting MSRP by around 5% (roughly half the profit from invoice) to come up with this non-haggle price, which means no more smoking deals, unless Lexus give significant manufacturers discount on top of the non-haggle dealer prices.
The trade-off of not having to haggle is potentially less discount, assuming they are only adjusting MSRP by around 5% (roughly half the profit from invoice) to come up with this non-haggle price, which means no more smoking deals, unless Lexus give significant manufacturers discount on top of the non-haggle dealer prices.
04-02-16, 02:15 PM
#111
Lexus Fanatic
Lexus aims to treat buyers 'like guests in our own home'
http://www.autonews.com/article/2016...n-our-own-home
Beyond the creature comforts and quality of an upscale vehicle, the "luxury" in luxury cars is increasingly about hospitality and how a buyer -- or "guest" in Lexus lingo -- feels about the entire brand experience, said Jeff Bracken, Lexus general manager.
That means dealers must take care of dealership employees so they show a real desire to make customers happy, he said.
"Your guests can tell if someone is naturally wired to make people happy or if they are just going through the motions," Bracken said Thursday at the J.D. Power Automotive Summit here. "Growing hospitality from the inside out is a must-do item."
But there's more, he said. Research shows customers would like more transparency on pricing, a speedier purchase process and a single point-person to guide them through the purchase, Bracken said.
Lexus Plus, a voluntary program being taken on by 11 of Lexus' 236 U.S. dealers, is based on the premise that customers want to wrap up the sale in about an hour, deal with only one person and eliminate price negotiation, Bracken said.
"Beyond traditional performance metrics, we know this program is a success when our guests proclaim that there is nowhere else they'd rather do business than with their Lexus dealer," he said.
With the new-car buyer segment skewing more toward women, young people and minorities, Bracken said, Lexus is improving dealership amenities to treat those future buyers "like guests in our own home."
"Clearly, Lexus Plus is a mind-shift; it's a complete culture change," he said.
Bracken conceded that some dealers aren't on board with no-haggle pricing and want to maintain control of the retail process, but he said others are prepared to try something new.
Even in a society that is embracing car-hailing services such as Uber, Bracken said, there will always be a place for more emotionally driven products.
He asked: "Why wouldn't there be luxury?"
Beyond the creature comforts and quality of an upscale vehicle, the "luxury" in luxury cars is increasingly about hospitality and how a buyer -- or "guest" in Lexus lingo -- feels about the entire brand experience, said Jeff Bracken, Lexus general manager.
That means dealers must take care of dealership employees so they show a real desire to make customers happy, he said.
"Your guests can tell if someone is naturally wired to make people happy or if they are just going through the motions," Bracken said Thursday at the J.D. Power Automotive Summit here. "Growing hospitality from the inside out is a must-do item."
But there's more, he said. Research shows customers would like more transparency on pricing, a speedier purchase process and a single point-person to guide them through the purchase, Bracken said.
Lexus Plus, a voluntary program being taken on by 11 of Lexus' 236 U.S. dealers, is based on the premise that customers want to wrap up the sale in about an hour, deal with only one person and eliminate price negotiation, Bracken said.
"Beyond traditional performance metrics, we know this program is a success when our guests proclaim that there is nowhere else they'd rather do business than with their Lexus dealer," he said.
With the new-car buyer segment skewing more toward women, young people and minorities, Bracken said, Lexus is improving dealership amenities to treat those future buyers "like guests in our own home."
"Clearly, Lexus Plus is a mind-shift; it's a complete culture change," he said.
Bracken conceded that some dealers aren't on board with no-haggle pricing and want to maintain control of the retail process, but he said others are prepared to try something new.
Even in a society that is embracing car-hailing services such as Uber, Bracken said, there will always be a place for more emotionally driven products.
He asked: "Why wouldn't there be luxury?"
04-02-16, 02:18 PM
#112
Lexus Test Driver
I like the negotiation game. No haggle pricing basically just brings the metric down to volume.
I'd like to think one can still haggle though, even if it means you're just haggling for extras. Warranty coverage, service/protection plans.
I'd like to think one can still haggle though, even if it means you're just haggling for extras. Warranty coverage, service/protection plans.
04-02-16, 06:52 PM
#113
Lexus Champion
http://www.autonews.com/article/2016...n-our-own-home
Beyond the creature comforts and quality of an upscale vehicle, the "luxury" in luxury cars is increasingly about hospitality and how a buyer -- or "guest" in Lexus lingo -- feels about the entire brand experience, said Jeff Bracken, Lexus general manager.
That means dealers must take care of dealership employees so they show a real desire to make customers happy, he said.
"Your guests can tell if someone is naturally wired to make people happy or if they are just going through the motions," Bracken said Thursday at the J.D. Power Automotive Summit here. "Growing hospitality from the inside out is a must-do item."
But there's more, he said. Research shows customers would like more transparency on pricing, a speedier purchase process and a single point-person to guide them through the purchase, Bracken said.
Lexus Plus, a voluntary program being taken on by 11 of Lexus' 236 U.S. dealers, is based on the premise that customers want to wrap up the sale in about an hour, deal with only one person and eliminate price negotiation, Bracken said.
"Beyond traditional performance metrics, we know this program is a success when our guests proclaim that there is nowhere else they'd rather do business than with their Lexus dealer," he said.
With the new-car buyer segment skewing more toward women, young people and minorities, Bracken said, Lexus is improving dealership amenities to treat those future buyers "like guests in our own home."
"Clearly, Lexus Plus is a mind-shift; it's a complete culture change," he said.
Bracken conceded that some dealers aren't on board with no-haggle pricing and want to maintain control of the retail process, but he said others are prepared to try something new.
Even in a society that is embracing car-hailing services such as Uber, Bracken said, there will always be a place for more emotionally driven products.
He asked: "Why wouldn't there be luxury?"
Beyond the creature comforts and quality of an upscale vehicle, the "luxury" in luxury cars is increasingly about hospitality and how a buyer -- or "guest" in Lexus lingo -- feels about the entire brand experience, said Jeff Bracken, Lexus general manager.
That means dealers must take care of dealership employees so they show a real desire to make customers happy, he said.
"Your guests can tell if someone is naturally wired to make people happy or if they are just going through the motions," Bracken said Thursday at the J.D. Power Automotive Summit here. "Growing hospitality from the inside out is a must-do item."
But there's more, he said. Research shows customers would like more transparency on pricing, a speedier purchase process and a single point-person to guide them through the purchase, Bracken said.
Lexus Plus, a voluntary program being taken on by 11 of Lexus' 236 U.S. dealers, is based on the premise that customers want to wrap up the sale in about an hour, deal with only one person and eliminate price negotiation, Bracken said.
"Beyond traditional performance metrics, we know this program is a success when our guests proclaim that there is nowhere else they'd rather do business than with their Lexus dealer," he said.
With the new-car buyer segment skewing more toward women, young people and minorities, Bracken said, Lexus is improving dealership amenities to treat those future buyers "like guests in our own home."
"Clearly, Lexus Plus is a mind-shift; it's a complete culture change," he said.
Bracken conceded that some dealers aren't on board with no-haggle pricing and want to maintain control of the retail process, but he said others are prepared to try something new.
Even in a society that is embracing car-hailing services such as Uber, Bracken said, there will always be a place for more emotionally driven products.
He asked: "Why wouldn't there be luxury?"
If there are any dealerships in which I can eliminate the fake back-and-forth between the salesperson and the sales manager, and then the next hour haggling and pulling hair with the business manager, that would be my preferred dealership.
I am a "smart shopper", in that I do a lot of research before making a big purchase; so when I am ready, just let me go in and out in 1 hour. Stop insulting me with the fake "negotiating" and upselling of unwanted after-market features.
04-02-16, 07:54 PM
#114
Lexus Fanatic
Just negotiate from home. Last few I've bought I haven't even walked in the door until the negotiation was over, so yeah I've been in and out in an hour.
04-02-16, 08:07 PM
#116
Lexus Fanatic
In and out in 1 hour? Any dealerships in the province of Ontario, Canada offering this program?
If there are any dealerships in which I can eliminate the fake back-and-forth between the salesperson and the sales manager, and then the next hour haggling and pulling hair with the business manager, that would be my preferred dealership.
I am a "smart shopper", in that I do a lot of research before making a big purchase; so when I am ready, just let me go in and out in 1 hour. Stop insulting me with the fake "negotiating" and upselling of unwanted after-market features.
If there are any dealerships in which I can eliminate the fake back-and-forth between the salesperson and the sales manager, and then the next hour haggling and pulling hair with the business manager, that would be my preferred dealership.
I am a "smart shopper", in that I do a lot of research before making a big purchase; so when I am ready, just let me go in and out in 1 hour. Stop insulting me with the fake "negotiating" and upselling of unwanted after-market features.
I doubt any Lexus dealer will offer this program outside the US.
Last edited by Toys4RJill; 04-02-16 at 08:14 PM.
04-02-16, 08:19 PM
#117
Lexus Champion
If I were in the market to buy a custom-made car, by special order, then I would be willing to sit down with the sales person (either in-person or online) and decide on options and price. Otherwise, give me transparency by giving me the price that is advertised and do away with all the fine print bull**** of "dealers may sell for less".
04-02-16, 08:34 PM
#119
Lexus Fanatic
If you don't want to spend the time negotiating....then don't. You WILL pay more though, and you will pay more at a no haggle dealership than you would with some strong negotiation.
That's the point you miss...at a no haggle dealer you will not get the same deal I can get at a traditional dealer. I will tell you that for 100% absolute certain. If you're okay with that tradeoff that's fine, but don't kid yourself that you'll get the same deal off the shelf. The reason they can afford to sell me a car at very little profit is because they sell cars to other people at inflated prices. If you create a price where everybody pays the same and the dealer still makes what they need to make the people who overpay will pay less, but people like me will pay more.
You don't get what you deserve in life, you get what you negotiate.
That's the point you miss...at a no haggle dealer you will not get the same deal I can get at a traditional dealer. I will tell you that for 100% absolute certain. If you're okay with that tradeoff that's fine, but don't kid yourself that you'll get the same deal off the shelf. The reason they can afford to sell me a car at very little profit is because they sell cars to other people at inflated prices. If you create a price where everybody pays the same and the dealer still makes what they need to make the people who overpay will pay less, but people like me will pay more.
You don't get what you deserve in life, you get what you negotiate.
