-->> my Lexus ISF has been in for 1 service appointment 74 days! <<---
12-22-11, 11:04 AM
#46
Here are the applicable laws. I don't have the time to read them, but this should get you started.
California Lemon Law 1793.22.
(a) This section shall be known and may be cited as the Tanner Consumer Protection Act.
(b) It shall be presumed that a reasonable number of attempts have been made to conform a new motor vehicle to the applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the odometer of the vehicle, whichever occurs first, either
(1) the same nonconformity has been subject to repair four or more times by the manufacturer or its agents and the buyer has at least once directly notified the manufacturer of the need for the repair of the nonconformity or
(2) the vehicle is out of service by reason of repair of nonconformities by the manufacturer or its agents for a cumulative total of more than 30 calendar days since delivery of the vehicle to the buyer. The 30-day limit shall be extended only if repairs cannot be performed due to conditions beyond the control of the manufacturer or its agents. The buyer shall be required to directly notify the manufacturer pursuant to paragraph (1) only if the manufacturer has clearly and conspicuously disclosed to the buyer, with the warranty or the owner's manual, the provisions of this section and that of subdivision (d) of Section 1793.2, including the requirement that the buyer must notify the manufacturer directly pursuant to paragraph (1). This presumption shall be a reputable presumption affecting the burden of proof, and it may be asserted by the buyer in any civil action, including an action in small claims court, or other formal or informal proceeding.
(c) If a qualified third-party dispute resolution process exists, and the buyer receives timely notification in writing of the availability of that qualified third-party dispute resolution process with a description of its operation and effect, the presumption in subdivision (b) may not be asserted by the buyer until after the buyer has initially resorted to the qualified third-party dispute resolution process as required in subdivision (d). Notification of the availability of the qualified third-party dispute resolution process is not timely if the buyer suffers any prejudice resulting from any delay in giving the notification. If a qualified third-party dispute resolution process does not exist, or if the buyer is dissatisfied with that third-party decision, or if the manufacturer or its agent neglects to promptly fulfill the terms of the qualified third-party dispute resolution process decision after the decision is accepted by the buyer, the buyer may assert the presumption provided in subdivision (b) in an action to enforce the buyer's rights under subdivision (d) of Section 1793.2. The findings and decision of a qualified third-party dispute resolution process shall be admissible in evidence in the action without further foundation. Any period of limitation of actions under any federal or California laws with respect to any person shall be extended for a period equal to the number of days between the date a complaint is filed with a third-party dispute resolution process and the date of its decision or the date before which the manufacturer or its agent is required by the decision to fulfill its terms if the decision is accepted by the buyer, whichever occurs later.
(d) A qualified third-party dispute resolution process shall be one that does all of the following:
(1) Complies with the minimum requirements of the Federal Trade Commission for informal dispute settlement procedures as set forth in Part 703 of Title 16 of the Code of Federal Regulations, as those regulations read on January 1, 1987.
(2) Renders decisions which are binding on the manufacturer if the buyer elects to accept the decision.
(3) Prescribes a reasonable time, not to exceed 30 days after the decision is accepted by the buyer, within which the manufacturer or its agent must fulfill the terms of its decisions.
(4) Provides arbitrators who are assigned to decide disputes with copies of, and instruction in, the provisions of the Federal Trade Commission's regulations in Part 703 of Title 16 of the Code of Federal Regulations as those regulations read on January 1, 1987, Division 2 (commencing with Section 2101) of the Commercial Code, and this chapter.
(5) Requires the manufacturer, when the process orders, under the terms of this chapter, either that the nonconforming motor vehicle be replaced if the buyer consents to this remedy or that restitution be made to the buyer, to replace the motor vehicle or make restitution in accordance with paragraph (2) of subdivision (d) of Section 1793.2.
(6) Provides, at the request of the arbitrator or a majority of the arbitration panel, for an inspection and written report on the condition of a nonconforming motor vehicle, at no cost to the buyer, by an automobile expert who is independent of the manufacturer.
(7) Takes into account, in rendering decisions, all legal and equitable factors, including, but not limited to, the written warranty, the rights and remedies conferred in regulations of the Federal Trade Commission contained in Part 703 of Title 16 of the Code of Federal Regulations as those regulations read on January 1, 1987, Division 2 (commencing with Section 2101) of the Commercial Code, this chapter, and any other equitable considerations appropriate in the circumstances. Nothing in this chapter requires that, to be certified as a qualified third-party dispute resolution process pursuant to this section, decisions of the process must consider or provide remedies in the form of awards of punitive damages or multiple damages, under subdivision (c) of Section 1794, or of attorneys' fees under subdivision (d) of Section 1794, or of consequential damages other than as provided in subdivisions (a) and (b) of Section 1794, including, but not limited to, reasonable repair, towing, and rental car costs actually incurred by the buyer.
(8) Requires that no arbitrator deciding a dispute may be a party to the dispute and that no other person, including an employee, agent, or dealer for the manufacturer, may be allowed to participate substantively in the merits of any dispute with the arbitrator unless the buyer is allowed to participate also. Nothing in this subdivision prohibits any member of an arbitration board from deciding a dispute.
(9) Obtains and maintains certification by the Department of Consumer Affairs pursuant to Chapter 9 (commencing with Section 472) of Division 1 of the Business and Professions Code.
(e) For the purposes of subdivision (d) of Section 1793.2 and this section, the following terms have the following meanings:
(1) "Nonconformity" means a nonconformity which substantially impairs the use, value, or safety of the new motor vehicle to the buyer or lessee.
(2) "New motor vehicle" means a new motor vehicle that is used or bought for use primarily for personal, family, or household purposes.
"New motor vehicle" also means a new motor vehicle that is bought or used for business and personal, family, or household purposes by a person, including a partnership, limited liability company, corporation, association, or any other legal entity, to which not more than five motor vehicles are registered in this state. "New motor vehicle" includes the chassis, chassis cab, and that portion of a motor home devoted to its propulsion, but does not include any portion designed, used, or maintained primarily for human habitation, a dealer-owned vehicle and a "demonstrator" or other motor vehicle sold with a manufacturer's new car warranty but does not include a motorcycle or a motor vehicle which is not registered under the Vehicle Code because it is to be operated or used exclusively off the highways. A demonstrator is a vehicle assigned by a dealer for the purpose of demonstrating qualities and characteristics common to vehicles of the same or similar model and type.
(3) "Motor home" means a vehicular unit built on, or permanently attached to, a self-propelled motor vehicle chassis, chassis cab, or van, which becomes an integral part of the completed vehicle, designed for human habitation for recreational or emergency occupancy.
(f)
(1) Except as provided in paragraph (2), no person shall sell, either at wholesale or retail, lease, or transfer a motor vehicle transferred by a buyer or lessee to a manufacturer pursuant to paragraph (2) of subdivision (d) of Section 1793.2 or a similar statute of any other state, unless the nature of the nonconformity experienced by the original buyer or lessee is clearly and conspicuously disclosed to the prospective buyer, lessee, or transferee, the nonconformity is corrected, and the manufacturer warrants to the new buyer, lessee, or transferee in writing for a period of one year that the motor vehicle is free of that nonconformity.
(2) Except for the requirement that the nature of the nonconformity be disclosed to the transferee, paragraph (1) does not apply to the transfer of a motor vehicle to an educational institution if the purpose of the transfer is to make the motor vehicle available for use in automotive repair courses.
California Lemon Law 1793.23.
(a) The Legislature finds and declares all of the following:
(1) That the expansion of state warranty laws covering new and used cars has given important and valuable protection to consumers.
(2) That, in states without this valuable warranty protection, used and irrepairable motor vehicles are being resold in the marketplace without notice to the subsequent purchaser.
(3) That other states have addressed this problem by requiring notices on the title of these vehicles or other notice procedures to warn consumers that the motor vehicles were repurchased by a dealer or manufacturer because the vehicle could not be repaired in a reasonable length of time or a reasonable number of repair attempts or the dealer or manufacturer was not willing to repair the vehicle.
(4) That these notices serve the interests of consumers who have a right to information relevant to their buying decisions.
(5) That the disappearance of these notices upon the transfer of title from another state to this state encourages the transport of "lemons" to this state for sale to the drivers of this state.
(b) This section and Section 1793.24 shall be known, and may be cited as, the Automotive Consumer Notification Act.
(c) Any manufacturer who reacquires or assists a dealer or lien holder to reacquire a motor vehicle registered in this state, any other state, or a federally administered district shall, prior to any sale, lease, or transfer of the vehicle in this state, or prior to exporting the vehicle to another state for sale, lease, or transfer if the vehicle was registered in this state and reacquired pursuant to paragraph (2) of subdivision (d) of Section 1793.2, cause the vehicle to be re-titled in the name of the manufacturer, request the Department of Motor Vehicles to inscribe the ownership certificate with the notation "Lemon Law Buyback," and affix a decal to the vehicle in accordance with Section 11713.12 of the Vehicle Code if the manufacturer knew or should have known that the vehicle is required by law to be replaced, accepted for restitution due to the failure of the manufacturer to conform the vehicle to applicable warranties pursuant to paragraph (2) of subdivision (d) of Section 1793.2, or accepted for restitution by the manufacturer due to the failure of the manufacturer to conform the vehicle to warranties required by any other applicable law of the state, any other state, or federal law.
(d) Any manufacturer who reacquires or assists a dealer or lien holder to reacquire a motor vehicle in response to a request by the buyer or lessee that the vehicle be either replaced or accepted for restitution because the vehicle did not conform to express warranties shall, prior to the sale, lease, or other transfer of the vehicle, execute and deliver to the subsequent transferee a notice and obtain the transferee's written acknowledgment of a notice, as prescribed by Section 1793.24.
(e) Any person, including any dealer, who acquires a motor vehicle for resale and knows or should have known that the vehicle was reacquired by the vehicle's manufacturer in response to a request by the last retail owner or lessee of the vehicle that it be replaced or accepted for restitution because the vehicle did not conform to express warranties shall, prior to the sale, lease, or other transfer, execute and deliver to the subsequent transferee a notice and obtain the transferee's written acknowledgment of a notice, as prescribed by Section 1793.24.
(f) Any person, including any manufacturer or dealer, who sells, leases, or transfers ownership of a motor vehicle when the vehicle's ownership certificate is inscribed with the notation "Lemon Law Buyback" shall, prior to the sale, lease, or ownership transfer of the vehicle, provide the transferee with a disclosure statement signed by the transferee that states:
"THIS VEHICLE WAS REPURCHASED BY ITS MANUFACTURER DUE TO A DEFECT IN THE VEHICLE PURSUANT TO CONSUMER WARRANTY LAWS. THE TITLE TO THIS VEHICLE HAS BEEN PERMANENTLY BRANDED WITH THE NOTATION "LEMON LAW BUYBACK"."
(g) The disclosure requirements in subdivisions (d), (e), and (f) are cumulative with all other consumer notice requirements and do not relieve any person, including any dealer or manufacturer, from complying with any other applicable law, including any requirement of subdivision (f) of Section 1793.22.
(h) For purposes of this section, "dealer" means any person engaged in the business of selling, offering for sale, or negotiating the retail sale of, a used motor vehicle or selling motor vehicles as a broker or agent for another, including the officers, agents, and employees of the person and any combination or association of dealers.
California Lemon Law 1793.24.
(a) The notice required in subdivisions (d) and (e) of Section 1793.23 shall be prepared by the manufacturer of the reacquired vehicle and shall disclose all of the following:
(1) Year, make, model, and vehicle identification number of the vehicle.
(2) Whether the title to the vehicle has been inscribed with the notation "Lemon Law Buyback."
(3) The nature of each nonconformity reported by the original buyer or lessee of the vehicle.
(4) Repairs, if any, made to the vehicle in an attempt to correct each nonconformity reported by the original buyer or lessee.
(b) The notice shall be on a form 8 1/2 x 11 inches in size and printed in no smaller than 10-point black type on a white background.
The form shall only contain the following information prior to it being filled out by the manufacturer:
WARRANTY BUYBACK NOTICE
(Check One)
/__/ This vehicle was repurchased by the vehicle's manufacturer after the last retail owner or lessee requested its repurchase due to the problem(s) listed below.
/__/ THIS VEHICLE WAS REPURCHASED BY ITS MANUFACTURER DUE TO A DEFECT IN THE VEHICLE PURSUANT TO CONSUMER WARRANTY LAWS. THE TITLE TO THIS VEHICLE HAS BEEN PERMANENTLY BRANDED WITH THE NOTATION "LEMON LAW BUYBACK." Under California law, the manufacturer must warrant to you, for a one year period, that the vehicle is free of the problem(s) listed below.
___________________________________________________________
|V.I.N. |Year | Make | Model |
|___________________________|________|__________|___________|
___________________________________________________________
| Problem(s) Reported by | Repairs Made, if any, to |
| Original Owner | Correct Reported Problem(s) |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
|___________________________|_______________________________|
Signature of Manufacturer Date
_______________________________________________ ____________
Signature of Dealer(s) Date
_______________________________________________ ____________
_______________________________________________ ____________
_______________________________________________ ____________
Signature of Retail Buyer or Lessee Date
_______________________________________________ ____________
_______________________________________________ ____________
(c) The manufacturer shall provide an executed copy of the notice to the manufacturer's transferee. Each transferee, including a dealer, to whom the motor vehicle is transferred prior to its sale to a retail buyer or lessee shall be provided an executed copy of the notice by the previous transferor.
California Lemon Law 1793.25.
(a) Notwithstanding Part 1 (commencing with Section 6001) of Division 2 of the Revenue and Taxation Code, the State Board of Equalization shall reimburse the manufacturer of a new motor vehicle for an amount equal to the sales tax which the manufacturer pays to or for the buyer when providing a replacement vehicle pursuant to subparagraph (A) of paragraph (2) of subdivision (d) of Section 1793.2 or includes in making restitution to the buyer pursuant to subparagraph (B) of paragraph (2) of subdivision (d) of Section 1793.2, when satisfactory proof is provided that the retailer of the motor vehicle for which the manufacturer is making restitution has reported and paid the sales tax on the gross receipts from the sale of that motor vehicle and the manufacturer provides satisfactory proof that it has complied with subdivision (c) of Section 1793.23. The State Board of Equalization may adopt rules and regulations to carry out, facilitate compliance with, or prevent circumvention or evasion of, this section.
(b) Nothing in this section shall in any way change the application of the sales and use tax to the gross receipts and the sales price from the sale, and the storage, use, or other consumption, in this state or tangible personal property pursuant to Part 1 (commencing with Section 6001) of Division 2 of the Revenue and Taxation Code.
(c) The manufacturer's claim for reimbursement and the board's approval or denial of the claim shall be subject to the provisions of Article 1 (commencing with Section 6901) of Chapter 7 of Part 1 of Division 2 of the Revenue and Taxation Code, except Sections 6902.1, 6903, 6907, and 6908 thereof, insofar as those provisions are not inconsistent with this section.
California Lemon Law 1793.26.
(a) Any automobile manufacturer, importer, or distributor who reacquires, or who assists a dealer or lien holder in reacquiring, a motor vehicle, whether by judgment, decree, arbitration award, settlement agreement, or voluntary agreement, is prohibited from doing either of the following:
(1) Requiring, as a condition of the reacquisition of the motor vehicle, that a buyer or lessee who is a resident of this state agree not to disclose the problems with the vehicle experienced by the buyer or lessee or the non-financial terms of the reacquisition.
(2) Including, in any release or other agreement, whether prepared by the manufacturer, importer, distributor, dealer, or lien holder, for signature by the buyer or lessee, a confidentiality clause, gag clause, or similar clause prohibiting the buyer or lessee from disclosing information to anyone about the problems with the vehicle, or the non-financial terms of the reacquisition of the vehicle by the manufacturer, importer, distributor, dealer, or lien holder.
(b) Any confidentiality clause, gag clause, or similar clause in such a release or other agreement in violation of this section shall be null and void as against the public policy of this state.
(c) Nothing in this section is intended to prevent any confidentiality clause, gag clause, or similar clause regarding the financial terms of the reacquisition of the vehicle.
California Lemon Law 1793.22.
(a) This section shall be known and may be cited as the Tanner Consumer Protection Act.
(b) It shall be presumed that a reasonable number of attempts have been made to conform a new motor vehicle to the applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the odometer of the vehicle, whichever occurs first, either
(1) the same nonconformity has been subject to repair four or more times by the manufacturer or its agents and the buyer has at least once directly notified the manufacturer of the need for the repair of the nonconformity or
(2) the vehicle is out of service by reason of repair of nonconformities by the manufacturer or its agents for a cumulative total of more than 30 calendar days since delivery of the vehicle to the buyer. The 30-day limit shall be extended only if repairs cannot be performed due to conditions beyond the control of the manufacturer or its agents. The buyer shall be required to directly notify the manufacturer pursuant to paragraph (1) only if the manufacturer has clearly and conspicuously disclosed to the buyer, with the warranty or the owner's manual, the provisions of this section and that of subdivision (d) of Section 1793.2, including the requirement that the buyer must notify the manufacturer directly pursuant to paragraph (1). This presumption shall be a reputable presumption affecting the burden of proof, and it may be asserted by the buyer in any civil action, including an action in small claims court, or other formal or informal proceeding.
(c) If a qualified third-party dispute resolution process exists, and the buyer receives timely notification in writing of the availability of that qualified third-party dispute resolution process with a description of its operation and effect, the presumption in subdivision (b) may not be asserted by the buyer until after the buyer has initially resorted to the qualified third-party dispute resolution process as required in subdivision (d). Notification of the availability of the qualified third-party dispute resolution process is not timely if the buyer suffers any prejudice resulting from any delay in giving the notification. If a qualified third-party dispute resolution process does not exist, or if the buyer is dissatisfied with that third-party decision, or if the manufacturer or its agent neglects to promptly fulfill the terms of the qualified third-party dispute resolution process decision after the decision is accepted by the buyer, the buyer may assert the presumption provided in subdivision (b) in an action to enforce the buyer's rights under subdivision (d) of Section 1793.2. The findings and decision of a qualified third-party dispute resolution process shall be admissible in evidence in the action without further foundation. Any period of limitation of actions under any federal or California laws with respect to any person shall be extended for a period equal to the number of days between the date a complaint is filed with a third-party dispute resolution process and the date of its decision or the date before which the manufacturer or its agent is required by the decision to fulfill its terms if the decision is accepted by the buyer, whichever occurs later.
(d) A qualified third-party dispute resolution process shall be one that does all of the following:
(1) Complies with the minimum requirements of the Federal Trade Commission for informal dispute settlement procedures as set forth in Part 703 of Title 16 of the Code of Federal Regulations, as those regulations read on January 1, 1987.
(2) Renders decisions which are binding on the manufacturer if the buyer elects to accept the decision.
(3) Prescribes a reasonable time, not to exceed 30 days after the decision is accepted by the buyer, within which the manufacturer or its agent must fulfill the terms of its decisions.
(4) Provides arbitrators who are assigned to decide disputes with copies of, and instruction in, the provisions of the Federal Trade Commission's regulations in Part 703 of Title 16 of the Code of Federal Regulations as those regulations read on January 1, 1987, Division 2 (commencing with Section 2101) of the Commercial Code, and this chapter.
(5) Requires the manufacturer, when the process orders, under the terms of this chapter, either that the nonconforming motor vehicle be replaced if the buyer consents to this remedy or that restitution be made to the buyer, to replace the motor vehicle or make restitution in accordance with paragraph (2) of subdivision (d) of Section 1793.2.
(6) Provides, at the request of the arbitrator or a majority of the arbitration panel, for an inspection and written report on the condition of a nonconforming motor vehicle, at no cost to the buyer, by an automobile expert who is independent of the manufacturer.
(7) Takes into account, in rendering decisions, all legal and equitable factors, including, but not limited to, the written warranty, the rights and remedies conferred in regulations of the Federal Trade Commission contained in Part 703 of Title 16 of the Code of Federal Regulations as those regulations read on January 1, 1987, Division 2 (commencing with Section 2101) of the Commercial Code, this chapter, and any other equitable considerations appropriate in the circumstances. Nothing in this chapter requires that, to be certified as a qualified third-party dispute resolution process pursuant to this section, decisions of the process must consider or provide remedies in the form of awards of punitive damages or multiple damages, under subdivision (c) of Section 1794, or of attorneys' fees under subdivision (d) of Section 1794, or of consequential damages other than as provided in subdivisions (a) and (b) of Section 1794, including, but not limited to, reasonable repair, towing, and rental car costs actually incurred by the buyer.
(8) Requires that no arbitrator deciding a dispute may be a party to the dispute and that no other person, including an employee, agent, or dealer for the manufacturer, may be allowed to participate substantively in the merits of any dispute with the arbitrator unless the buyer is allowed to participate also. Nothing in this subdivision prohibits any member of an arbitration board from deciding a dispute.
(9) Obtains and maintains certification by the Department of Consumer Affairs pursuant to Chapter 9 (commencing with Section 472) of Division 1 of the Business and Professions Code.
(e) For the purposes of subdivision (d) of Section 1793.2 and this section, the following terms have the following meanings:
(1) "Nonconformity" means a nonconformity which substantially impairs the use, value, or safety of the new motor vehicle to the buyer or lessee.
(2) "New motor vehicle" means a new motor vehicle that is used or bought for use primarily for personal, family, or household purposes.
"New motor vehicle" also means a new motor vehicle that is bought or used for business and personal, family, or household purposes by a person, including a partnership, limited liability company, corporation, association, or any other legal entity, to which not more than five motor vehicles are registered in this state. "New motor vehicle" includes the chassis, chassis cab, and that portion of a motor home devoted to its propulsion, but does not include any portion designed, used, or maintained primarily for human habitation, a dealer-owned vehicle and a "demonstrator" or other motor vehicle sold with a manufacturer's new car warranty but does not include a motorcycle or a motor vehicle which is not registered under the Vehicle Code because it is to be operated or used exclusively off the highways. A demonstrator is a vehicle assigned by a dealer for the purpose of demonstrating qualities and characteristics common to vehicles of the same or similar model and type.
(3) "Motor home" means a vehicular unit built on, or permanently attached to, a self-propelled motor vehicle chassis, chassis cab, or van, which becomes an integral part of the completed vehicle, designed for human habitation for recreational or emergency occupancy.
(f)
(1) Except as provided in paragraph (2), no person shall sell, either at wholesale or retail, lease, or transfer a motor vehicle transferred by a buyer or lessee to a manufacturer pursuant to paragraph (2) of subdivision (d) of Section 1793.2 or a similar statute of any other state, unless the nature of the nonconformity experienced by the original buyer or lessee is clearly and conspicuously disclosed to the prospective buyer, lessee, or transferee, the nonconformity is corrected, and the manufacturer warrants to the new buyer, lessee, or transferee in writing for a period of one year that the motor vehicle is free of that nonconformity.
(2) Except for the requirement that the nature of the nonconformity be disclosed to the transferee, paragraph (1) does not apply to the transfer of a motor vehicle to an educational institution if the purpose of the transfer is to make the motor vehicle available for use in automotive repair courses.
California Lemon Law 1793.23.
(a) The Legislature finds and declares all of the following:
(1) That the expansion of state warranty laws covering new and used cars has given important and valuable protection to consumers.
(2) That, in states without this valuable warranty protection, used and irrepairable motor vehicles are being resold in the marketplace without notice to the subsequent purchaser.
(3) That other states have addressed this problem by requiring notices on the title of these vehicles or other notice procedures to warn consumers that the motor vehicles were repurchased by a dealer or manufacturer because the vehicle could not be repaired in a reasonable length of time or a reasonable number of repair attempts or the dealer or manufacturer was not willing to repair the vehicle.
(4) That these notices serve the interests of consumers who have a right to information relevant to their buying decisions.
(5) That the disappearance of these notices upon the transfer of title from another state to this state encourages the transport of "lemons" to this state for sale to the drivers of this state.
(b) This section and Section 1793.24 shall be known, and may be cited as, the Automotive Consumer Notification Act.
(c) Any manufacturer who reacquires or assists a dealer or lien holder to reacquire a motor vehicle registered in this state, any other state, or a federally administered district shall, prior to any sale, lease, or transfer of the vehicle in this state, or prior to exporting the vehicle to another state for sale, lease, or transfer if the vehicle was registered in this state and reacquired pursuant to paragraph (2) of subdivision (d) of Section 1793.2, cause the vehicle to be re-titled in the name of the manufacturer, request the Department of Motor Vehicles to inscribe the ownership certificate with the notation "Lemon Law Buyback," and affix a decal to the vehicle in accordance with Section 11713.12 of the Vehicle Code if the manufacturer knew or should have known that the vehicle is required by law to be replaced, accepted for restitution due to the failure of the manufacturer to conform the vehicle to applicable warranties pursuant to paragraph (2) of subdivision (d) of Section 1793.2, or accepted for restitution by the manufacturer due to the failure of the manufacturer to conform the vehicle to warranties required by any other applicable law of the state, any other state, or federal law.
(d) Any manufacturer who reacquires or assists a dealer or lien holder to reacquire a motor vehicle in response to a request by the buyer or lessee that the vehicle be either replaced or accepted for restitution because the vehicle did not conform to express warranties shall, prior to the sale, lease, or other transfer of the vehicle, execute and deliver to the subsequent transferee a notice and obtain the transferee's written acknowledgment of a notice, as prescribed by Section 1793.24.
(e) Any person, including any dealer, who acquires a motor vehicle for resale and knows or should have known that the vehicle was reacquired by the vehicle's manufacturer in response to a request by the last retail owner or lessee of the vehicle that it be replaced or accepted for restitution because the vehicle did not conform to express warranties shall, prior to the sale, lease, or other transfer, execute and deliver to the subsequent transferee a notice and obtain the transferee's written acknowledgment of a notice, as prescribed by Section 1793.24.
(f) Any person, including any manufacturer or dealer, who sells, leases, or transfers ownership of a motor vehicle when the vehicle's ownership certificate is inscribed with the notation "Lemon Law Buyback" shall, prior to the sale, lease, or ownership transfer of the vehicle, provide the transferee with a disclosure statement signed by the transferee that states:
"THIS VEHICLE WAS REPURCHASED BY ITS MANUFACTURER DUE TO A DEFECT IN THE VEHICLE PURSUANT TO CONSUMER WARRANTY LAWS. THE TITLE TO THIS VEHICLE HAS BEEN PERMANENTLY BRANDED WITH THE NOTATION "LEMON LAW BUYBACK"."
(g) The disclosure requirements in subdivisions (d), (e), and (f) are cumulative with all other consumer notice requirements and do not relieve any person, including any dealer or manufacturer, from complying with any other applicable law, including any requirement of subdivision (f) of Section 1793.22.
(h) For purposes of this section, "dealer" means any person engaged in the business of selling, offering for sale, or negotiating the retail sale of, a used motor vehicle or selling motor vehicles as a broker or agent for another, including the officers, agents, and employees of the person and any combination or association of dealers.
California Lemon Law 1793.24.
(a) The notice required in subdivisions (d) and (e) of Section 1793.23 shall be prepared by the manufacturer of the reacquired vehicle and shall disclose all of the following:
(1) Year, make, model, and vehicle identification number of the vehicle.
(2) Whether the title to the vehicle has been inscribed with the notation "Lemon Law Buyback."
(3) The nature of each nonconformity reported by the original buyer or lessee of the vehicle.
(4) Repairs, if any, made to the vehicle in an attempt to correct each nonconformity reported by the original buyer or lessee.
(b) The notice shall be on a form 8 1/2 x 11 inches in size and printed in no smaller than 10-point black type on a white background.
The form shall only contain the following information prior to it being filled out by the manufacturer:
WARRANTY BUYBACK NOTICE
(Check One)
/__/ This vehicle was repurchased by the vehicle's manufacturer after the last retail owner or lessee requested its repurchase due to the problem(s) listed below.
/__/ THIS VEHICLE WAS REPURCHASED BY ITS MANUFACTURER DUE TO A DEFECT IN THE VEHICLE PURSUANT TO CONSUMER WARRANTY LAWS. THE TITLE TO THIS VEHICLE HAS BEEN PERMANENTLY BRANDED WITH THE NOTATION "LEMON LAW BUYBACK." Under California law, the manufacturer must warrant to you, for a one year period, that the vehicle is free of the problem(s) listed below.
___________________________________________________________
|V.I.N. |Year | Make | Model |
|___________________________|________|__________|___________|
___________________________________________________________
| Problem(s) Reported by | Repairs Made, if any, to |
| Original Owner | Correct Reported Problem(s) |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
| | |
|___________________________|_______________________________|
Signature of Manufacturer Date
_______________________________________________ ____________
Signature of Dealer(s) Date
_______________________________________________ ____________
_______________________________________________ ____________
_______________________________________________ ____________
Signature of Retail Buyer or Lessee Date
_______________________________________________ ____________
_______________________________________________ ____________
(c) The manufacturer shall provide an executed copy of the notice to the manufacturer's transferee. Each transferee, including a dealer, to whom the motor vehicle is transferred prior to its sale to a retail buyer or lessee shall be provided an executed copy of the notice by the previous transferor.
California Lemon Law 1793.25.
(a) Notwithstanding Part 1 (commencing with Section 6001) of Division 2 of the Revenue and Taxation Code, the State Board of Equalization shall reimburse the manufacturer of a new motor vehicle for an amount equal to the sales tax which the manufacturer pays to or for the buyer when providing a replacement vehicle pursuant to subparagraph (A) of paragraph (2) of subdivision (d) of Section 1793.2 or includes in making restitution to the buyer pursuant to subparagraph (B) of paragraph (2) of subdivision (d) of Section 1793.2, when satisfactory proof is provided that the retailer of the motor vehicle for which the manufacturer is making restitution has reported and paid the sales tax on the gross receipts from the sale of that motor vehicle and the manufacturer provides satisfactory proof that it has complied with subdivision (c) of Section 1793.23. The State Board of Equalization may adopt rules and regulations to carry out, facilitate compliance with, or prevent circumvention or evasion of, this section.
(b) Nothing in this section shall in any way change the application of the sales and use tax to the gross receipts and the sales price from the sale, and the storage, use, or other consumption, in this state or tangible personal property pursuant to Part 1 (commencing with Section 6001) of Division 2 of the Revenue and Taxation Code.
(c) The manufacturer's claim for reimbursement and the board's approval or denial of the claim shall be subject to the provisions of Article 1 (commencing with Section 6901) of Chapter 7 of Part 1 of Division 2 of the Revenue and Taxation Code, except Sections 6902.1, 6903, 6907, and 6908 thereof, insofar as those provisions are not inconsistent with this section.
California Lemon Law 1793.26.
(a) Any automobile manufacturer, importer, or distributor who reacquires, or who assists a dealer or lien holder in reacquiring, a motor vehicle, whether by judgment, decree, arbitration award, settlement agreement, or voluntary agreement, is prohibited from doing either of the following:
(1) Requiring, as a condition of the reacquisition of the motor vehicle, that a buyer or lessee who is a resident of this state agree not to disclose the problems with the vehicle experienced by the buyer or lessee or the non-financial terms of the reacquisition.
(2) Including, in any release or other agreement, whether prepared by the manufacturer, importer, distributor, dealer, or lien holder, for signature by the buyer or lessee, a confidentiality clause, gag clause, or similar clause prohibiting the buyer or lessee from disclosing information to anyone about the problems with the vehicle, or the non-financial terms of the reacquisition of the vehicle by the manufacturer, importer, distributor, dealer, or lien holder.
(b) Any confidentiality clause, gag clause, or similar clause in such a release or other agreement in violation of this section shall be null and void as against the public policy of this state.
(c) Nothing in this section is intended to prevent any confidentiality clause, gag clause, or similar clause regarding the financial terms of the reacquisition of the vehicle.
12-24-11, 10:30 AM
#47
Lexus Test Driver
Thread Starter
Update:
Still have not had my car returned. It is day 101. I received a nice call from Corporate telling me my buy back request was being processed and requested more information. Their offices are closed until the new year. Time to sit tight.
Thank for everyone's support and suggestions. Happy Holidays!
Still have not had my car returned. It is day 101. I received a nice call from Corporate telling me my buy back request was being processed and requested more information. Their offices are closed until the new year. Time to sit tight.
Thank for everyone's support and suggestions. Happy Holidays!
12-24-11, 07:50 PM
#49
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I'm new to the forum... And my first Lexus. ('94 SC 400, bringing it back from the dead.)
I am however a 20 year ASE Master Tech, engine builder and fabricator. With several hundred high performance engine builds under my belt I can tell you without a doubt, the bull they are feeding you about not being able to measure the parts is exactly that... Bull. "clearances" & "tolerances" have little to do with measurements. A bearing journal for instance, if it requires 0.001mm or 0.003mm clearance, it makes no difference as to the diameter or out-of-round that a crack journal is. The ability to measure the journal is no more complex or difficult than any other engine. Inside and outside micrometers are common tools and are about as accurate as you get.
It sounds like the dealer is throwing a bunch of "Techno-Babble" at you to buy time for some reason. A "go, nogo gauge" is actually less accurate than a micrometer.
If I were to guess, and that's all it is is a guess, I'd say that they decided early on that it was valve train related and relayed that to you (and the corporate bosses), then when they got the heads off and saw the damage to the out of round cylinder they began stalling. (If they told you about the cylinder from the start I'm worried they may have found something even worse.) Often, cars like yours get pushed to the side simply because the manager just doesn't want to deal with it.
They may have been researching another issue with the car all together. Maybe they got it together fairly fast and it still had a noise... This is not something they are going to pass onto you, the customer. Sadly, this sort of thing happens in shops much more than you would ever want to know.
Last, based on the time span, I would not be surprised at all to find out that they were shopping for a low mile wrecking yard engine. With the relative rarity of the engine in your car and the supply disruption due to the sunami in japan, (just guessing thats where the engine was manufactured, don't know) and with the described damage to the cylinder block, that may be the only viable source for the short block. With the damage you described I wouldn't consider the block reusable...
Again, all this is conjecture and oppinion. But, I'd say they had to be doing something for 101 days.
Good luck on the buy back. I don't think I'd want that one back either.
I am however a 20 year ASE Master Tech, engine builder and fabricator. With several hundred high performance engine builds under my belt I can tell you without a doubt, the bull they are feeding you about not being able to measure the parts is exactly that... Bull. "clearances" & "tolerances" have little to do with measurements. A bearing journal for instance, if it requires 0.001mm or 0.003mm clearance, it makes no difference as to the diameter or out-of-round that a crack journal is. The ability to measure the journal is no more complex or difficult than any other engine. Inside and outside micrometers are common tools and are about as accurate as you get.
It sounds like the dealer is throwing a bunch of "Techno-Babble" at you to buy time for some reason. A "go, nogo gauge" is actually less accurate than a micrometer.
If I were to guess, and that's all it is is a guess, I'd say that they decided early on that it was valve train related and relayed that to you (and the corporate bosses), then when they got the heads off and saw the damage to the out of round cylinder they began stalling. (If they told you about the cylinder from the start I'm worried they may have found something even worse.) Often, cars like yours get pushed to the side simply because the manager just doesn't want to deal with it.
They may have been researching another issue with the car all together. Maybe they got it together fairly fast and it still had a noise... This is not something they are going to pass onto you, the customer. Sadly, this sort of thing happens in shops much more than you would ever want to know.
Last, based on the time span, I would not be surprised at all to find out that they were shopping for a low mile wrecking yard engine. With the relative rarity of the engine in your car and the supply disruption due to the sunami in japan, (just guessing thats where the engine was manufactured, don't know) and with the described damage to the cylinder block, that may be the only viable source for the short block. With the damage you described I wouldn't consider the block reusable...
Again, all this is conjecture and oppinion. But, I'd say they had to be doing something for 101 days.
Good luck on the buy back. I don't think I'd want that one back either.
12-25-11, 05:00 AM
#50
I'm new to the forum... And my first Lexus. ('94 SC 400, bringing it back from the dead.)
I am however a 20 year ASE Master Tech, engine builder and fabricator. With several hundred high performance engine builds under my belt I can tell you without a doubt, the bull they are feeding you about not being able to measure the parts is exactly that... Bull. "clearances" & "tolerances" have little to do with measurements. A bearing journal for instance, if it requires 0.001mm or 0.003mm clearance, it makes no difference as to the diameter or out-of-round that a crack journal is. The ability to measure the journal is no more complex or difficult than any other engine. Inside and outside micrometers are common tools and are about as accurate as you get.
It sounds like the dealer is throwing a bunch of "Techno-Babble" at you to buy time for some reason. A "go, nogo gauge" is actually less accurate than a micrometer.
If I were to guess, and that's all it is is a guess, I'd say that they decided early on that it was valve train related and relayed that to you (and the corporate bosses), then when they got the heads off and saw the damage to the out of round cylinder they began stalling. (If they told you about the cylinder from the start I'm worried they may have found something even worse.) Often, cars like yours get pushed to the side simply because the manager just doesn't want to deal with it.
They may have been researching another issue with the car all together. Maybe they got it together fairly fast and it still had a noise... This is not something they are going to pass onto you, the customer. Sadly, this sort of thing happens in shops much more than you would ever want to know.
Last, based on the time span, I would not be surprised at all to find out that they were shopping for a low mile wrecking yard engine. With the relative rarity of the engine in your car and the supply disruption due to the sunami in japan, (just guessing thats where the engine was manufactured, don't know) and with the described damage to the cylinder block, that may be the only viable source for the short block. With the damage you described I wouldn't consider the block reusable...
Again, all this is conjecture and oppinion. But, I'd say they had to be doing something for 101 days.
Good luck on the buy back. I don't think I'd want that one back either.
I am however a 20 year ASE Master Tech, engine builder and fabricator. With several hundred high performance engine builds under my belt I can tell you without a doubt, the bull they are feeding you about not being able to measure the parts is exactly that... Bull. "clearances" & "tolerances" have little to do with measurements. A bearing journal for instance, if it requires 0.001mm or 0.003mm clearance, it makes no difference as to the diameter or out-of-round that a crack journal is. The ability to measure the journal is no more complex or difficult than any other engine. Inside and outside micrometers are common tools and are about as accurate as you get.
It sounds like the dealer is throwing a bunch of "Techno-Babble" at you to buy time for some reason. A "go, nogo gauge" is actually less accurate than a micrometer.
If I were to guess, and that's all it is is a guess, I'd say that they decided early on that it was valve train related and relayed that to you (and the corporate bosses), then when they got the heads off and saw the damage to the out of round cylinder they began stalling. (If they told you about the cylinder from the start I'm worried they may have found something even worse.) Often, cars like yours get pushed to the side simply because the manager just doesn't want to deal with it.
They may have been researching another issue with the car all together. Maybe they got it together fairly fast and it still had a noise... This is not something they are going to pass onto you, the customer. Sadly, this sort of thing happens in shops much more than you would ever want to know.
Last, based on the time span, I would not be surprised at all to find out that they were shopping for a low mile wrecking yard engine. With the relative rarity of the engine in your car and the supply disruption due to the sunami in japan, (just guessing thats where the engine was manufactured, don't know) and with the described damage to the cylinder block, that may be the only viable source for the short block. With the damage you described I wouldn't consider the block reusable...
Again, all this is conjecture and oppinion. But, I'd say they had to be doing something for 101 days.
Good luck on the buy back. I don't think I'd want that one back either.
12-25-11, 09:11 AM
#51
Lead Lap
Join Date: Sep 2010
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As for the block, how would Lexus ever know? Dealer orders a block, also gets a junker, uses the junker, gets paid for the warranty work, sells the brand new block on ebay, and nobody ever knows. Dealers game the system all the time to get paid for work that isn't happening. I don't doubt at all that something like that is going on. How much faith in the dealer can you possibly have after 3.5 months? Especially since he is dead right about the micrometers and that the dealer's entire story is a lie.
12-25-11, 02:15 PM
#53
I wouldn't give dealers that much credit. My dealer couldn't fix my air ride and after a couple tries he told me they were no longer interested in trying to fix my car and that I shouldn't bring it back anymore. Now I have to drive an hour just to get my oil changed. Lexus could care less what dealers are doing, since Lexus told me on the phone that there is nothing they can do about the dealer and I should use a different one.
As for the block, how would Lexus ever know? Dealer orders a block, also gets a junker, uses the junker, gets paid for the warranty work, sells the brand new block on ebay, and nobody ever knows. Dealers game the system all the time to get paid for work that isn't happening. I don't doubt at all that something like that is going on. How much faith in the dealer can you possibly have after 3.5 months? Especially since he is dead right about the micrometers and that the dealer's entire story is a lie.
As for the block, how would Lexus ever know? Dealer orders a block, also gets a junker, uses the junker, gets paid for the warranty work, sells the brand new block on ebay, and nobody ever knows. Dealers game the system all the time to get paid for work that isn't happening. I don't doubt at all that something like that is going on. How much faith in the dealer can you possibly have after 3.5 months? Especially since he is dead right about the micrometers and that the dealer's entire story is a lie.
I am not giving dealer any credit at all... obviously all they want to do is oil changes. But to suggest some deep faul play is just not knowing how TMC operates.
12-25-11, 03:50 PM
#54
This seems ridiculous. They should be dropping in a new engine rather than doing a rebuild of the existing engine.
You should be specific of what you ask Lexus for. 3 options I can see:
1) give you new engine ASAP
2) buy back
3) Trade assist - where they agree to subsidize a trade for a new ISF.
You should be specific of what you ask Lexus for. 3 options I can see:
1) give you new engine ASAP
2) buy back
3) Trade assist - where they agree to subsidize a trade for a new ISF.
12-25-11, 08:11 PM
#55
Lead Lap
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you are making no sense at all... dealer has no incentive to go around toyota for warranty work, how do you think they get paid for warranty? out of the blue? No, everything has to be documented and everything goes through Toyota. In this case, they get block from Toyota and based on that they are reimbursed next month. If they dont get it from Toyota, then Toyota obviously wont reimburse them.
I am not giving dealer any credit at all... obviously all they want to do is oil changes. But to suggest some deep faul play is just not knowing how TMC operates.
I am not giving dealer any credit at all... obviously all they want to do is oil changes. But to suggest some deep faul play is just not knowing how TMC operates.
12-26-11, 05:26 PM
#56
Lexus Test Driver
Thread Starter
Interesting feedback/insight everyone. I know my engine is the original as u stop in every week or 2 to check up on the work.
Thanks for everyone's support. Happy Holidays.
Thanks for everyone's support. Happy Holidays.
12-29-11, 11:16 AM
#57
Lexus Test Driver
Thread Starter
Currently I am being told the engine is ready to be installed in the car and will be returned on Dec. 31. We'll see. So far no offer of compensation from the dealer OR from Lexus Corporate.
12-29-11, 11:37 AM
#59
Lexus Test Driver
Thread Starter
Others here have discussed the Lemon Law but what I believe I have is a Breach of Warranty case against Lexus for failing to repair/replace in a "reasonable" timeframe. "Reasonable" is not defined in the law but I have high confidence that 110 days is NOT reasonable.
I do need to figure out wether or not to pick up the car when it is ready, however once ready for delivery I will need to return the loaner and the dealer would have an option to charge me a daily storage fee.
For the buyback the mileage is already frozen based on the first attempt to repair. My biggest fear would be to get the car back and then be involved in an accident, further complicating the issue and reducing the cars value.
