BMW Dealer Crashes M5, Tries Screwing Owner Out Of $27K
09-02-10, 03:02 PM
#1
Lexus Champion
Thread Starter
BMW dealer wrecks M5 and won't pay for damage
We complain about our dealerships, but check this out. Everything I've read about bad dealers on this forum pales in comparison with this story.
http://www.m5board.com/vbulletin/e60...est-drive.html
http://www.m5board.com/vbulletin/e60...est-drive.html
An M5Board forum member took his 2007 BMW M5 to the dealer for brakes and fresh oil. Their 20-year-old tech crashed it during a test drive. The dealership's offering him $2500 in parts. The problem? There's $30,000 in damage.
It's a topic of heated discussion over at M5Board, racking up over 108,000 page views so far and causing a bluster within the M5 community about the whole issue of service and owners rights. There are over 38 pages of commentary but we'll do you the favor of breaking it down to the key details.
The victim here goes by the handle "tjav8b" and this is how the whole thing started out:
Dealership rags my car and wrecks it on a test drive!
Took my car into dealership this morning for a oil/brake change. I get a call a few hours later (not even from the manager of the dealership) that my car had an "accident" while being test driven. They stated the driver hit a patch of sand and slid into the curb at 20mph. Damage...Wheel cracked, tire blown, front end will need repaint and the strut is cracked open. Immediately called B.S. on the story and it was obvious temp manager knew what really happened when I got there but would not admit it. I asked where it happened and he said a few streets behind the dealership. So, I go check out the area and it didn't take long to find it. Around a turn was 30ft of tire marks (no sand) and not only one but two separate curb impacts and coming to rest in a puddle of strut fluid. Total distance from first curb impact to strut puddle was about 120ft! So, it is obvious what happened, the mechanic was out ragging my car and lost control. Manager on duty actually had the ***** to mention the lack of treadwear left on my rear tires as being a possible cause! We are talking a 100 degree day and dry as hell! He had nothing to say as to why the mechanic test drove in M mode (full dynamic off)! No M mode, no accident.
I have already told them to not touch anything and do not order anything until I contact them. I have already documented the crash site with video/pictures. Police told me they could not take a report because BMW had moved the car before I got there.
Anyone been in this type of situation before? Suggestions on how I should proceed?
Of course this incites the fires of hell in the commentary, and many suggestions to carefully document the incident, tell the dealer to do nothing until he gets some legal advice and then go from there.
This all took place this weekend. No doubt about it, the mechanic was driving reckless. I measured 110 feet from the point of intial impact to where the car finally stopped. This does not include the brake marks before impact. I forgot to mention this all happened on a 30 mph street.
After confronting the service manager with the evidence they dropped all pretense the damage came about as a result of bad road conditions. The previous claim of sand on the road causing a skid doesn't end with 110 feet of skid marks. The next update is a whopper:
Well...this is how the day went. They are not going to do anything other than have the car fixed. Of course they offered to fix it themselves and give me a loaner. They estimated a parts only cost without painting to be $2500. I talked to the GM (General Manager -Ed.) about depreciation, extended warranty, buying my car, selling me another car, you name it. He said if anything was damaged in the engine/drivetrain they would know it and they didn't find anything. They are not going to budge off of anything they feel like they are not required to. This is all after finally admitting they were grossly negligent and the 20 year old kid trashed my car like a rental! As soon as the owner said absolutlely no to any other option I told them not to do anything to my car, box it up and send to another dealership that another board member helped me out with (thanks again buddy). The GM then said they were going to immediately turn this over to their insurance. Get this, their deductible just happens to be $2500. They acted like this happens all the time and they already have a lot of lawsuits on them.
Contacting my lawyer in the morning for next course of action. I am willing to bet the next dealership is going to find a lot more wrong with this car.
And the next dealership did just that. After removing some body panels for inspection, they found a broken strut, borked inner brace, bent steering gear assembly, damaged rear suspension many instances of body damage, in total about $14,000 in parts and another $16,000 in labor. Currently the boned M5's owner is seeking further legal advice and negotiating with the dealer. One of the most clever parts of this story is how the actual dealer's name has never been mentioned, and that's by design. We're sure a dealership would be willing to work towards an amicable solution rather than have their name anywhere near this debacle. Our guess? It's either Autobahn Motorcars, Moritz BMW or BMW of Dallas given the M5Board member's from Fort Worth, Texas and those are the only three BMW dealers in less than 30 miles.
We'll stay tuned to find out how this all ends.
It's a topic of heated discussion over at M5Board, racking up over 108,000 page views so far and causing a bluster within the M5 community about the whole issue of service and owners rights. There are over 38 pages of commentary but we'll do you the favor of breaking it down to the key details.
The victim here goes by the handle "tjav8b" and this is how the whole thing started out:
Dealership rags my car and wrecks it on a test drive!
Took my car into dealership this morning for a oil/brake change. I get a call a few hours later (not even from the manager of the dealership) that my car had an "accident" while being test driven. They stated the driver hit a patch of sand and slid into the curb at 20mph. Damage...Wheel cracked, tire blown, front end will need repaint and the strut is cracked open. Immediately called B.S. on the story and it was obvious temp manager knew what really happened when I got there but would not admit it. I asked where it happened and he said a few streets behind the dealership. So, I go check out the area and it didn't take long to find it. Around a turn was 30ft of tire marks (no sand) and not only one but two separate curb impacts and coming to rest in a puddle of strut fluid. Total distance from first curb impact to strut puddle was about 120ft! So, it is obvious what happened, the mechanic was out ragging my car and lost control. Manager on duty actually had the ***** to mention the lack of treadwear left on my rear tires as being a possible cause! We are talking a 100 degree day and dry as hell! He had nothing to say as to why the mechanic test drove in M mode (full dynamic off)! No M mode, no accident.
I have already told them to not touch anything and do not order anything until I contact them. I have already documented the crash site with video/pictures. Police told me they could not take a report because BMW had moved the car before I got there.
Anyone been in this type of situation before? Suggestions on how I should proceed?
Of course this incites the fires of hell in the commentary, and many suggestions to carefully document the incident, tell the dealer to do nothing until he gets some legal advice and then go from there.
This all took place this weekend. No doubt about it, the mechanic was driving reckless. I measured 110 feet from the point of intial impact to where the car finally stopped. This does not include the brake marks before impact. I forgot to mention this all happened on a 30 mph street.
After confronting the service manager with the evidence they dropped all pretense the damage came about as a result of bad road conditions. The previous claim of sand on the road causing a skid doesn't end with 110 feet of skid marks. The next update is a whopper:
Well...this is how the day went. They are not going to do anything other than have the car fixed. Of course they offered to fix it themselves and give me a loaner. They estimated a parts only cost without painting to be $2500. I talked to the GM (General Manager -Ed.) about depreciation, extended warranty, buying my car, selling me another car, you name it. He said if anything was damaged in the engine/drivetrain they would know it and they didn't find anything. They are not going to budge off of anything they feel like they are not required to. This is all after finally admitting they were grossly negligent and the 20 year old kid trashed my car like a rental! As soon as the owner said absolutlely no to any other option I told them not to do anything to my car, box it up and send to another dealership that another board member helped me out with (thanks again buddy). The GM then said they were going to immediately turn this over to their insurance. Get this, their deductible just happens to be $2500. They acted like this happens all the time and they already have a lot of lawsuits on them.
Contacting my lawyer in the morning for next course of action. I am willing to bet the next dealership is going to find a lot more wrong with this car.
And the next dealership did just that. After removing some body panels for inspection, they found a broken strut, borked inner brace, bent steering gear assembly, damaged rear suspension many instances of body damage, in total about $14,000 in parts and another $16,000 in labor. Currently the boned M5's owner is seeking further legal advice and negotiating with the dealer. One of the most clever parts of this story is how the actual dealer's name has never been mentioned, and that's by design. We're sure a dealership would be willing to work towards an amicable solution rather than have their name anywhere near this debacle. Our guess? It's either Autobahn Motorcars, Moritz BMW or BMW of Dallas given the M5Board member's from Fort Worth, Texas and those are the only three BMW dealers in less than 30 miles.
We'll stay tuned to find out how this all ends.
Last edited by *Batman*; 09-02-10 at 03:09 PM.
09-02-10, 04:33 PM
#6
Lexus Champion
Thread Starter
Seems there was a similar case with another BMW dealer, Savage BMW, in 2004.
http://www.bimmerfest.com/forums/showthread.php?t=49291
One thing that's evident in these posts is that BMW NA is far less willing to talk to their dealers than Lexus.
http://www.bimmerfest.com/forums/showthread.php?t=49291
One thing that's evident in these posts is that BMW NA is far less willing to talk to their dealers than Lexus.
Trending Topics
09-02-10, 04:50 PM
#8
Lexus Champion
Thread Starter
I think their reputation is going to be toast if this gets out. No way I would let a dealer like this touch my car. It's clear they have no control over their employees and hire criminals.
I have a GPS tracker in my car. When I left it for a few days at the dealer last month for rattles, I had a perimeter set up and was instantly notified when they took it for a test drive. I could see on my PC exactly where they went with various locates indicating speed and direction. They were good boys though and only tested it during business hours, at normal speeds, and for short distances.
I also emailed the service advisor to let him know that I knew they were test driving my car, where and at what speed to get the word out.
I have a GPS tracker in my car. When I left it for a few days at the dealer last month for rattles, I had a perimeter set up and was instantly notified when they took it for a test drive. I could see on my PC exactly where they went with various locates indicating speed and direction. They were good boys though and only tested it during business hours, at normal speeds, and for short distances.
I also emailed the service advisor to let him know that I knew they were test driving my car, where and at what speed to get the word out.
09-02-10, 05:19 PM
#9
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I think their reputation is going to be toast if this gets out. No way I would let a dealer like this touch my car. It's clear they have no control over their employees and hire criminals.
I have a GPS tracker in my car. When I left it for a few days at the dealer last month for rattles, I had a perimeter set up and was instantly notified when they took it for a test drive. I could see on my PC exactly where they went with various locates indicating speed and direction. They were good boys though and only tested it during business hours, at normal speeds, and for short distances.
I also emailed the service advisor to let him know that I knew they were test driving my car, where and at what speed to get the word out.
I have a GPS tracker in my car. When I left it for a few days at the dealer last month for rattles, I had a perimeter set up and was instantly notified when they took it for a test drive. I could see on my PC exactly where they went with various locates indicating speed and direction. They were good boys though and only tested it during business hours, at normal speeds, and for short distances.
I also emailed the service advisor to let him know that I knew they were test driving my car, where and at what speed to get the word out.
09-02-10, 05:39 PM
#10
Lexus Champion
Thread Starter
I use the Escort Entourage CIS.
However I have also used the Zoombak in another car and I think the zoombak is less expensive but also better. I would highly recommend the zoombak.
They both cost around $12 a month for the service (basically a GPS tracker requires a built in wireless account to transmit the data). So its only worth it if you travel a lot and leave your car unattended like I do, or if your insurance company gives an extra discount, or if you use valet parking.
Another alternative is to leave your phone in your car and track that on google latitude.
However I have also used the Zoombak in another car and I think the zoombak is less expensive but also better. I would highly recommend the zoombak.
They both cost around $12 a month for the service (basically a GPS tracker requires a built in wireless account to transmit the data). So its only worth it if you travel a lot and leave your car unattended like I do, or if your insurance company gives an extra discount, or if you use valet parking.
Another alternative is to leave your phone in your car and track that on google latitude.
09-02-10, 05:45 PM
#11
Forum Administrator
iTrader: (2)
Smart guy not naming the dealership to keep his option of getting a settlement open.
09-02-10, 06:32 PM
#12
BMW Dealer Crashes M5, Tries Screwing Owner Out Of $27K
I don't know if you guys read about this?
http://www.m5board.com/vbulletin/e60...est-drive.html
It's very wide spread on the internet now, happened 2 weeks ago and now it's even on Jalopnik
I haven't finished reading everything (38 pages), but man, what a mess. If it's all true, I think the OP is doing a good job not naming anyone including dealership yet
http://www.m5board.com/vbulletin/e60...est-drive.html
It's very wide spread on the internet now, happened 2 weeks ago and now it's even on Jalopnik
I haven't finished reading everything (38 pages), but man, what a mess. If it's all true, I think the OP is doing a good job not naming anyone including dealership yet
09-02-10, 06:52 PM
#14
Interesting thread. I don't have the patience to read all 38 pages, but I did read the original post. Anybody care to summarize the follow up points of the story (i.e. points not discussed in the OP)?
