the lexus dealership I goto sucks, crappy coffee, snack tray is always empty, computers their for customer use are always broken/out of service and the service is slowwww.
I see a direct correlation between the quality of car and the service that is provided. Case in point; My Audi S4 was a nightmare to maintain, but the service department at Miramar Audi in San Diego was like a rub and tug palace in Singapore. They bent over backwards because they had to compensate for their POS car quality.
Lexus by comparison builds the best cars in the world and they now this. I also have had mediocre service at Charles Baker in Virginia Beach but you know what? Jimmy cracked corn and I don't care because my cars starts up, every switch and button works and my car doors don't rattle when I close them and I'm going on 13,000 miles without a hitch!
I think it's all nonsense, fffpower. I cringe when somebody says the same thing about Lexus's. It's all a bunch of crap given how much capital these companies spend on these separate brands (though audi is a separate company).
well i find toyota dealers bland and cold and not up to par with other manufacturers. no loaners, and i know they have a drop off van but they never offer me to use it. its a shame.
Only lux brands offer loaners.
But--you'd think Toyota could have some Lexus execs go region to region and give the Toyota staff seminars on how to give customers a better experience. It's not just about getting loaners--most Toyota/Honda/Nissan/VW buyers don't expect free loaners (sure, if your other car is a Lexus, you get spoiled with a loaner). If Toyota met or exceeded customer expectations, they'd score better.
My Honda dealer changed from a standard coffee pot to a machine that brews a fresh cup each time with one of those pods--but now you have to pay for it! Sorry--check minus for you! How much are they saving with that move? How about adding free wi-fi? What's that cost?