Fed up with local Lexus dealership...
03-14-08, 01:27 PM
#16
When I was looking to purchase my first car (cash with money I saved from working several years), I walked in to the dealership to talk to a salesperson. After the salesperson answered a few of my questions, he told me to come back with my father and said that my father should bring his checkbook.
Well, I walked out and bought at another dealership. Then, I called the GM at the first dealer and told him that he lost a sale and how I was upset on how I was treated. He asked me the name of the salesman. I am sure he may have been fired.
So, I would call the GM or dealer principle at this Lexus store and explain your situation. Heads may roll, customer service index (CSI) is very important to dealers today. At some stores, CSI is more important than profit.
Good Luck
Well, I walked out and bought at another dealership. Then, I called the GM at the first dealer and told him that he lost a sale and how I was upset on how I was treated. He asked me the name of the salesman. I am sure he may have been fired.
So, I would call the GM or dealer principle at this Lexus store and explain your situation. Heads may roll, customer service index (CSI) is very important to dealers today. At some stores, CSI is more important than profit.
Good Luck
03-14-08, 01:56 PM
#17
When I was looking to purchase my first car (cash with money I saved from working several years), I walked in to the dealership to talk to a salesperson. After the salesperson answered a few of my questions, he told me to come back with my father and said that my father should bring his checkbook.
Well, I walked out and bought at another dealership. Then, I called the GM at the first dealer and told him that he lost a sale and how I was upset on how I was treated. He asked me the name of the salesman. I am sure he may have been fired.
So, I would call the GM or dealer principle at this Lexus store and explain your situation. Heads may roll, customer service index (CSI) is very important to dealers today. At some stores, CSI is more important than profit.
Good Luck
Well, I walked out and bought at another dealership. Then, I called the GM at the first dealer and told him that he lost a sale and how I was upset on how I was treated. He asked me the name of the salesman. I am sure he may have been fired.
So, I would call the GM or dealer principle at this Lexus store and explain your situation. Heads may roll, customer service index (CSI) is very important to dealers today. At some stores, CSI is more important than profit.
Good Luck
03-18-17, 09:45 PM
#18
Driver School Candidate
Join Date: Mar 2017
Location: OREGON
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I bought mine in Eugene, OR at Kendall Lexus - I am OK with the sales department. But totally unhappy with the service. They do not belong in a luxury dealership. BTW the vehicle has several issues, so there is no recourse for me. I bought it pre-owned and certified.
03-19-17, 09:31 AM
#19
Lexus Fanatic
iTrader: (20)
closing this 9 year old thread. dranjan, please start a new one if you would like.
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