GFerg

Cadillac tops Lexus in satisfaction survey
2007-cadillac-cts.jpg

Cadillac has trumped Lexus as the highest regarded luxury brand, according to a owner satisfaction study by research firm AutoPacific. Last year, Lexus narrowly beat Cadillac for the number one spot. Cadillac had the top rated entry Luxury Car with its CTS and solid performances by the rest of its lineup, the firm said. The top rated Mainstream Brand is Honda. The Honda Ridgeline and Odyssey also got top honors in their respective categories.

In rating major segments, Sport Utility Vehicle owners rate their vehicles more satisfying than do Car, Pickup or Minivan owners. This finding goes contrary to popular myth that SUVs are fading in popularity and SUV owners are dissatisfied with their vehicles.

AutoPacific previously announced individual vehicle winners. The vehicle registering highest overall satisfaction in 2006 is the Lincoln Navigator Luxury SUV winning top vehicle, top truck and top Luxury SUV honors. The highest rated car is the new-for-2006 Hyundai flagship — Hyundai Azera.

AutoPacific’s VSA establishes numerical satisfaction ratings for virtually every car and light truck in the United States. Owner satisfaction is calculated across 45 specific areas related to a vehicle’s operation, comfort, safety and the overall purchase/lease experience.

http://www.leftlanenews.com/2006/05/...action-survey/

LexFather

Nissan Armada Wins AutoPacific 2006 Vehicle Satisfaction Award Large
Sport Utility for Third Year in a Row: "Armada is a significant vehicle for
a variety of reasons, the most notable of which is that it comes from a
Japanese brand but is completely tuned for American tastes and
sensibilities. Brand aside, there is absolutely nothing traditionally or
typically Japanese about it. Armada is full size, and when we say
full-size, we mean it! It has a powerful and sophisticated V8 engine bigger
and mightier than the domestic competition! Armada is unapologetically made
for North America and North America alone, with no compromises or
shortcomings."

Those idiots killed any credibility they had with that statement. Its one of the worse reliable vehicle around, pissing off owners left and right.

CHIS350

Who the hell is "AutoPacific?"

AJL0365

dude i understand what you're saying about that. we have an Armada on the lot for sale, once i touched the door handles, it just felt cheap, they wiggle and more, feels like they are about to fall off, the on the inside, the leather just looks cheap, i mean it ugly looking and feeling leather, i rather have the cloth interior in one of these

GFerg

Cant satisfy everyone year in and year out, but a great majority of customers are still very satisified with their Lex. Good stuff for Caddy, now just work on the quality. The new CTS looks promising. Nice to see GM improving.

Agree on the Armada comment. What you said is true.

encore888

Congratulations to Cadillac! Lexus is still not far behind, and leads in other satisfaction surveys. May these luxury car makes continue to do their good job, and hopefully improve even!

bmgs400

Yeah...I've never heard of them. Their ratings mean nothing if they have no credibility.

GFerg

A Marketing and Consulting group for auto companies. They have been doing this for years. Nothing new.

doug_999

Hmmm, you guys new to this industry?

I find it very surprising that you have never heard of them. They have been around since 1986 and I'm pretty sure they have a lot of credibility in the industry, just not here at CL.

Also, while I agree that the Armada is not the best built thing around, I know two people that have them and they love them. It could be that they have never owned a Lexus however

sha4000

iTrader: (1)

i sat in the armada and i really liked the feel of the truck plus its really huge, listen guys lexus is not the best at everything but they do a pretty good job all around

bmgs400

Just wondering what "industry" you're referring to. I just don't remeber hearing or reading any reviews and neither have seen references to this group called AutoPacific. Maybe it's just a West coarst thing..I don't know. My usual references to reviews would be Car-and-Driver (magazine and SpikeTV show) or Edmunds. But thanks for your input...it's helps...I guess I could do the usual google search and check it out myself.

GSteg

iTrader: (15)

AutoPacific has been around forever.


I bet if Lexus took top honor, no one would question the credibility of the source..

bmgs400

You're right about that. Sometimes love is blind.

mmarshall

Well, chief.....I'M going to question it ........ BIG time. I'm sorry if that offends you but sometimes if the shoe fits one has to wear it. I look at and drive a lot of new cars myself. 1SICKLEX is correct.....this does not appear to be a very credible organization...certainly not along the line of Consumer Reports. ( I'm not blaming magneto for it either...he did not write it...just posted it as news)

Cadillac may have found some new satisfaction among the sport-sedan buffs now because instead of real luxury cars they are now building BMW-like-type sport sedans designed to carve up the Nurburgring.

( And Consumer Reports does not always rate Lexus #1 either......in 2004-2005 they gave Subaru the highest-rated brand for reliability and initial defects, with Honda and Lexus a close second.

LexFather

WHy don't you read the article, there are gaps, like the one I posted.