Go Back   Club Lexus Forums > Vendor Marketplace and Classifieds > Club Lexus Member Classifieds > Buyer / Seller Feedback Forum
Sign in using an external account
Register Forgot Password?

Buyer beware !!!!

 
 
 
 
 
Thread Tools Search this Thread Display Modes
Old 10-10-14, 03:26 PM   #1
flash92sc
Pole Position
Trader Score: (20)
 
flash92sc's Avatar
 
Join Date: Aug 2007
Location: ky.
Posts: 326
Default Buyer beware !!!!

I just want to warn you guys about my experience with buying suspension products from a company called Just suspension
I purchased a set of KYB Gr2 struts for my SC and the second day after they were installed I noticed how bad my car was riding so I went back to the shop to see they was up . The shop I'd s speed shop that installs everything from spark plugs to superchargers and builds cars etc . Not a fly by night shop . The shop put my car up on the rack and discovered that all 4 struts were blown . I contacted the vendor and told him what happened n he proceeded to tell me it wax my shops fault n they used pliers or something on the shafts to install causing the struts to fail. Said it happened all he time and they even send you a link explaining this. This is total BS I inspected the struts myself n there was one tiny nick on one from taking it out but nothing else . I was told I had to send the struts at my expense back to KYB for inspection and if the struts were defective they would send me out a new set . This is total scam. They if course told me that the front 2 were damaged caused by the phantom plier scenario . What a joke then they asked me if I wanted them back n after several months still haven't received them back. Every email they have the nerve to end it with Happy Motoring. Just to tick me off. Just warning you
Don't deal with these scammers n I thought KYB were decent struts as I had them on my old Z32 with no problems. It's a shame a company can take your money n then just blow you off when their product is defective. Thanks. If anyone else had had a similar experience with Just Suspension. P m me maybe we can do something to protect the consumer.
This ad is not displayed to registered members.
Register your free account today and become a member on Club Lexus!
flash92sc is offline  
Old 10-10-14, 04:01 PM   #2
Studiogeek
Lexus Champion
Trader Score: (2)
 
Studiogeek's Avatar
 
Join Date: Nov 2012
Location: NYC
Posts: 1,670
Default

Better Business Bureau Complaint!
https://www.bbb.org/consumer-complai...nt/get-started

Then Yelp them badly!
__________________
95' SC400 Platinum/Black/Injen/Magnaflow/K40 R/L/WORK VS-ZF/55wHID/BC Racing/Mechman HO Alt.
95' SC300 Renaissance Red/Black n' Tan/5 Speed'\ Magnaflow/55wHID/BC Racing 68K
97' SC300 Platinum/Black Stock



Studiogeek is offline  
Old 10-10-14, 05:43 PM   #3
Joey-E
Lexus Champion
Trader Score: (1)
 
Joey-E's Avatar
 
Join Date: Feb 2008
Location: I.E Southern California to SA,Texas
Posts: 4,247
Default

Although I couldnt make out about half of what your saying I understand. I never heard of that company "Just Suspension" before, as for KYB's they are one of the best companies out there and close to OEM feel, I have used their struts before even on lowered springs and they held up fine.

Hard to believe all 4 struts will go out in a day are you for sure they are real KYB's and not some cheap and defective knockoff?

What "link explaining" the shop installed them wrong are they referring too? Mind posting it here?
__________________
RAIDERS | LAKERS | DODGERS | L.A. KINGS | USC TROJANS
EL TRI | LA FURIA ROJA | LES BLEUS | CANARINHA
Joey-E is offline  
Old 10-10-14, 06:51 PM   #4
t2d2
Lexus Test Driver
Trader Score: (4)
 
t2d2's Avatar
 
Join Date: Apr 2014
Location: Oregon
Posts: 1,158
Default

That sucks, but I'm pretty sure that's the same vendor I bought mine from through Amazon, and I haven't had any problems.
__________________
'94 SC400: Goodkat ... "It's not something people hear about. Falls on deaf ears mostly. This particular one has been over twenty years in the making."
t2d2 is offline  
Old 10-11-14, 08:53 AM   #5
LEXXIUM
Lexus Test Driver
Trader Score: (1)
 
LEXXIUM's Avatar
 
Join Date: Aug 2008
Location: IN
Posts: 1,295
Default

There has to be a reason for all 4 shocks to be blown at once.

Post a pic of your car with gr2s for evaluation
There is a kyb manufacturing plant 5 miles from me, shipping shouldn't be too much, trying to be positive
__________________

2K SC400 BFI+K/N//SUPRA TEINS S TECH+BILSTEIN HD//18x8F,9.5R ENKEI RPF1//LS400BBK+SLOTTED//MAGNAFLOWS//MOMO ST. WHEEL//DENSO //ALPINE //DDM HIDS//AMP+JL10"SUB///BATTERY RELOCATED//5SPEED ON THE WAY, ONE DAY!!
LEXXIUM is offline  
Old 10-11-14, 09:06 AM   #6
flash92sc
Pole Position
Trader Score: (20)
 
flash92sc's Avatar
 
Join Date: Aug 2007
Location: ky.
Posts: 326
Default Re struts

Thanks for the replys. I appreciate others feedback n I'm not saying that all KYB are bad as I stated I had them on my Z32 with no problems. I was trying to explain the vendor Just Suspension is the problem IMO
The link I was speaking of is here
http://www.kyb.com/knowledge-center/shock-tech-for-pros/technical-tips/the-strut-started-leaking-fluid-from-the-upper-seal-shortly-after-installation/

I don't believe that all 4 of my struts could go bad either. I'm stating there must have been a defect in the set I got . The point is I'm out 300.00 plus installation
N they basically said oh well.
flash92sc is offline  
Old 10-11-14, 09:16 AM   #7
flash92sc
Pole Position
Trader Score: (20)
 
flash92sc's Avatar
 
Join Date: Aug 2007
Location: ky.
Posts: 326
Default Bbb

Quote:
Originally Posted by Studiogeek View Post
Better Business Bureau Complaint!
https://www.bbb.org/consumer-complai...nt/get-started

Then Yelp them badly!
Thanks for that info. I promptly did as advised. The point is all I wanted was good product and they basically blew me off
flash92sc is offline  
Old 10-11-14, 02:57 PM   #8
Joey-E
Lexus Champion
Trader Score: (1)
 
Joey-E's Avatar
 
Join Date: Feb 2008
Location: I.E Southern California to SA,Texas
Posts: 4,247
Default

Hmm what did the shop say?
__________________
RAIDERS | LAKERS | DODGERS | L.A. KINGS | USC TROJANS
EL TRI | LA FURIA ROJA | LES BLEUS | CANARINHA
Joey-E is offline  
Old 10-14-14, 04:32 PM   #9
lexex
Driver School Candidate
Trader Score: (0)
 
lexex's Avatar
 
Join Date: Oct 2014
Location: Florida
Posts: 6
Default

Sorry man. I bought from them too a month ago. Had good price and so far no problems so hopefully they hold up. But as usual the cheap price can come with cheap service and product. Bash them on the review so eventually they will have to treat others better or lose sales. Won't fix anything but unless kyb says they are defective I can't see them fixing it. Kyb is probably your best shot
lexex is offline  
Old 10-14-14, 04:48 PM   #10
PseudoK
Pole Position
Trader Score: (0)
 
PseudoK's Avatar
 
Join Date: Dec 2012
Location: Bay Area CA
Posts: 273
Default

thats odd, "Just Suspension" doesnt have any shocks or struts on their website for our car (maybe not even any car)


they reference going to shocks.com for that..
PseudoK is offline  
Old 10-14-14, 06:52 PM   #11
Biddles
Lead Lap
Trader Score: (1)
 
Biddles's Avatar
 
Join Date: Jan 2013
Location: NY
Posts: 727
Default

I use Rockauto or Amazon when part shopping. Sewell is also great. If I can't find a good price I hit up ebay and look for sellers with lots of sales, and 98% or higher positive feedback and they often beat the price and offer free shipping. They live off their feedback percentage so they have no reason to mess around. Never heard of "Just Suspension" nor would I order from them. You say you paid $300....

You could have paid less from a more reputable store. $59 for fronts, $61 for rears @ Rock Auto... $10 shipping = $252....and they always have a 5% off coupon so probably $240 shipped.
Biddles is offline  
Old 10-14-14, 07:01 PM   #12
t2d2
Lexus Test Driver
Trader Score: (4)
 
t2d2's Avatar
 
Join Date: Apr 2014
Location: Oregon
Posts: 1,158
Default

Okay, Biddles piqued my curiosity so I went back and looked for my order confirmation email, and sure enough, it was Just Suspension I ordered from through Amazon. However, the total for the struts was only $211 (plus some additional discounts), a nearly identical $53 each corner. I think that was before I had learned of Rock Auto. Where did the OP order from that they amounted to $300? Did that include the shock boots ($13 ea)? If so, you aren't out that part since they'll be reusable.
__________________
'94 SC400: Goodkat ... "It's not something people hear about. Falls on deaf ears mostly. This particular one has been over twenty years in the making."
t2d2 is offline  
Old 10-14-14, 07:01 PM
 
 
 
 
 

Similar Threads
Thread Thread Starter Forum Replies Last Post
First gen front strut rod adjustment setting darimura LS400 5 02-15-14 03:04 PM
Struts O0OIE RX - Second Generation 1 01-16-14 08:52 AM
1991 ls400 suspension nightmares! dulobast25 LS400 2 10-22-12 12:12 AM
Factory "Lexus" (Toyota) struts say "KYB". Thought KYB was different? Shaffer LS400 1 12-12-03 08:28 PM
Monroe Sensatrac struts davidchrisine8 ES300 and ES330 5 11-07-02 04:36 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Forum Jump

All times are GMT -7. The time now is 08:11 PM.

Join ClubLexus
Advertising


Copyright © 2000-2008 Internet Brands, Inc. All Rights Reserved
Privacy Policy | Disclaimer | Terms of Use | JOBS


Get all contact info