C-Unit... Problematic Transaction
I recently purchased a set of (4) Garson Deep Racing rims from Charles. Initially he sent these to the wrong address. This was okay as they were promptly reshipped by him. However when they arrived one wheel was missing from the box. Apparently the box had been repackaged by UPS when it was sent. This was strange and so I filed a damage claim through UPS stating that one of the items was missing from my package.
I patiently waited for UPS to go through the necessary process of filing this claim. They came to my house and picked up the box with missing item for inspection, and told me that they would call me next week about it. I had been bugging UPS about this quite a bit and Charles was fully aware of the situation. When no one had called back I decided to call UPS to find information on the status of my claim. They informed me that by this point the only party able to gain information on this claim was the shipper. This turned out not to be Charles himself, but the company (The Letter Carrier) which sent out the package.
So I called the Letter Carrier and spoke with the owner. He told me that the UPS claim had come back and it was determined that the package was improperly packaged when it was sent back. So UPS will offer no compensation for the missing item (even if they did, they would compensate the shipper and not me). The owner of the Letter Carrier himself said that the packaging job was shoddy and seemed unsure that it would suffice. Now I don't personally believe that he should have allowed any package to be sent out as such, or UPS should have accepted delivery at all.
However, it is the seller's responsibility to deal with these issues and Charles is refusing to return my money. The only compensation he has offered me is selling two of the rims for me at a value of 1000-1200. I paid a total of 2100 to him, so this is unacceptable. I've already threatened with litigation but I also deemed it necessary to make a post here warning anyone else of purchasing items through this seller. He seems like a nice enough guy, and he is adamant that he properly packaged the wheels. Again, this is his issue; I paid for something I did not receive, and as far as I know he is at fault.