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Old 06-29-14, 08:47 PM   #1
2thDr4Kids
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Exclamation CPO Lexus with peeling/cracking/fake leather

What do you think happened here? My recently purchased CPO Lexus is peeling apart.

UPDATE: Lexus has agreed to replace the major areas of concern by completely replacing the damaged leather! Now that's the Lexus we know & love!
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CPO Lexus with peeling/cracking/fake leather-leather-week2.jpg   CPO Lexus with peeling/cracking/fake leather-leather-week-3.jpg   CPO Lexus with peeling/cracking/fake leather-leather-week-4.jpg   CPO Lexus with peeling/cracking/fake leather-leather-month-3.jpg  

Last edited by 2thDr4Kids; 06-30-14 at 08:04 AM. Reason: simplicity/update
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Old 06-29-14, 09:29 PM   #2
1WILLY1
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they've re-dyed the seats

and they didn't do a good job
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Old 06-30-14, 08:02 AM   #3
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Quote:
Originally Posted by 1WILLY1 View Post
they've re-dyed the seats

and they didn't do a good job
I visited Lexus today and 2 of the 3 areas will be entirely replaced with new leather! They didn't think the 3rd area needed to be replaced, but they agreed to revisit my concern if the leather further changes its condition in reasonable time. This wasn't the greatest experience, but I'm thankful they are standing behind their CPO warranty!
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Old 06-30-14, 08:19 AM   #4
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Quote:
Originally Posted by 2thDr4Kids View Post
I visited Lexus today and 2 of the 3 areas will be entirely replaced with new leather! They didn't think the 3rd area needed to be replaced, but they agreed to revisit my concern if the leather further changes its condition in reasonable time. This wasn't the greatest experience, but I'm thankful they are standing behind their CPO warranty!
Good news!! That would have been a pricey repair
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Old 06-30-14, 08:41 AM   #5
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Like said above... the seats were re-dyed and what causes this is friction between getting off/on the seat.

make sure you mention this to them. Hopefully their upholstery 3rd party will be diciplined...
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