Club Lexus Forums - View Single Post - The clunk, the dealership, and the extended warranty Part 2

slvrpine03 · 10-29-09, 09:35 AM

I would be willing to bet that they did not make any marks, nor pay any attention to how that shaft was put in. I may be underestimating them, they are professional Lexus mechanics right?

I may have to print the tsb, and highlight where it shows aligning the balance marks. The tsb also shows how to normalize the suspension while installing, I doubt they did this.

They did have the vehicle up on a lift immediately after the tech rode along with me. They say they did not find anything wrong visually. They were betting on a bad shaft. I would immagine there is a way to find if this shaft was indeed bad.

I do know is that there is a 12month/12k mile warranty on the work and the part. They did cost me lots of money on my last vehicle when I paid out of pocket, due to their "just replace it" policy. This time I am glad its under warranty.

10-29-09, 09:35 AM	#3
slvrpine03 Driver School Candidate Trader Score: (0) Join Date: Sep 2009 Location: nm Posts: 35	I would be willing to bet that they did not make any marks, nor pay any attention to how that shaft was put in. I may be underestimating them, they are professional Lexus mechanics right? I may have to print the tsb, and highlight where it shows aligning the balance marks. The tsb also shows how to normalize the suspension while installing, I doubt they did this. They did have the vehicle up on a lift immediately after the tech rode along with me. They say they did not find anything wrong visually. They were betting on a bad shaft. I would immagine there is a way to find if this shaft was indeed bad. I do know is that there is a 12month/12k mile warranty on the work and the part. They did cost me lots of money on my last vehicle when I paid out of pocket, due to their "just replace it" policy. This time I am glad its under warranty.