Notices
RX - 1st Gen (1999-2003) Discussion topics related to the 1999 -2003 RX300 models

Obvious oil sludge issue, claim denied

Thread Tools
 
Search this Thread
 
Old Aug 1, 2009 | 10:39 AM
  #16  
salimshah's Avatar
salimshah
CL Community Team
25 Year Member
Liked
Loved
Community Favorite
 
Joined: Apr 2001
Posts: 16,583
Likes: 1,397
From: Austin, TX
Default

As always code brings wisdom and reminds me to look at the problem from an other angle.

Although Lexus dealership is denying and saying it is not a gel/sludge problem ... what is their diagnosis of the failure and its root cause.

Salim
Reply
Old Aug 1, 2009 | 02:49 PM
  #17  
artbuc's Avatar
artbuc
Instructor
20 Year Member
Liked
 
Joined: Oct 2005
Posts: 1,091
Likes: 129
From: pa
Default

Originally Posted by frankjames
more info here
http://www.oilgelsettlement.com/settlement.pdf
what is the difference between gel and sludge? Nothing! Toyota/Lexus just doesn't like the word sludge. Refer to to the upper attachment for verbage clarification it's stated in definitions section #25 Oil Gel-means material commonly referred to as "sludge" that can impede the operation of the engine, cause damage to engine parts and, in some cases, require engine replacement. (Lexus/Toyota use that verbage to deny claims)
http://en.wikipedia.org/wiki/Oil_sludge
Here is a quote from the "Legal Notice for Toyota and Lexus customers" which I received in the mail and was instructed to put it my glove box:

"The Toyota/Lexus Customer Support Program ("CSP") protects this vehicle beyond the original vehicle warranty for damage from oil gel or sludge."

Looks pretty clear to me that, for the purposes of this settlement, "oil gel" and "sludge" are one in the same.
Reply
Old Aug 1, 2009 | 06:00 PM
  #18  
frankjames's Avatar
frankjames
Thread Starter
Driver
 
Joined: May 2007
Posts: 104
Likes: 0
From: wisconsin
Default

They tried to tell me that engine failed because it had been previously overheated. That was causing my oil consumtion. (The said ring damage or warping of the block) Not to mention they never even pulled the oil pan for their sludge inspection. If you look at the oil pick up it is pretty obvious. I also forgot to mention it was offered for sale at McGrath Lexus in IL on 6-18-07 with 79,690 miles (obviously they inspect any vehicle they offer for sale) then sold to the dealer I purchased from on 9-27-07 with 79,748 miles. So less than 8k since they last saw it in their service department! Other reported engine failures in same manor at http://www.consumeraffairs.com/automotive/lexus_p5.html. Since I've gotten it tore down this far is there a fix for the trans issue I'm gonna have a week after I get this engine back in LOL

Last edited by frankjames; Aug 2, 2009 at 09:29 AM.
Reply
Old Aug 1, 2009 | 11:37 PM
  #19  
code58's Avatar
code58
Lexus Champion
 
Joined: Feb 2008
Posts: 1,709
Likes: 16
From: Ca.
Talking

Originally Posted by artbuc
Here is a quote from the "Legal Notice for Toyota and Lexus customers" which I received in the mail and was instructed to put it my glove box:

"The Toyota/Lexus Customer Support Program ("CSP") protects this vehicle beyond the original vehicle warranty for damage from oil gel or sludge."

Looks pretty clear to me that, for the purposes of this settlement, "oil gel" and "sludge" are one in the same.
Art- I think to anyone who has gone past the 3rd grade it is pretty obvious that they are one and the same. Why was it even necessary to put that in there (2 terms for it). Probably paid some Philly lawyer good money to figure how to word that so that they didn't offend people who didn't want to hear their Lexus had "sludge" in their engine. Sorry but sometimes I think we all need to have some skin thickening exercises. Sorry, Cambridge is on my mind.
Reply
Old Aug 4, 2009 | 05:10 AM
  #20  
colenzae's Avatar
colenzae
Intermediate
15 Year Member
 
Joined: Jun 2006
Posts: 259
Likes: 9
From: ny
Default

What can be done to prevent this from happening?? I have an 02' with 157,000 miles and have run conventional oil from day one. Oil has been changed between 5-6,000 miles. After reading this forum, I am considering going all synthetic for future oil / trans / differential maintainence.
Reply
Old Aug 4, 2009 | 06:27 AM
  #21  
lexus114's Avatar
lexus114
Lexus Champion
 
Joined: Aug 2007
Posts: 4,507
Likes: 38
From: Bethlehem Twsp. Pennsylvania
Default

Originally Posted by colenzae
What can be done to prevent this from happening?? I have an 02' with 157,000 miles and have run conventional oil from day one. Oil has been changed between 5-6,000 miles. After reading this forum, I am considering going all synthetic for future oil / trans / differential maintainence.
Dont do like me and be lazy,if you want to know for sure whats going on pull your front valve cover.Also make sure your pcv (positive crank case ventilation) valve is in good condition.
Reply
Old Aug 4, 2009 | 01:19 PM
  #22  
bozilla's Avatar
bozilla
Driver School Candidate
 
Joined: Dec 2005
Posts: 19
Likes: 0
From: FL
Default

I received "oil gelling" letter from Lexus in Oct. of 2002. The letter letters states "for 8 years from the date of first sale or lease of your new lexus, with no mileage limitations, we will cover the cost of repairs to the engine in your vehicle against damage caused by oil gelling". Now I'm only guessing, possibly the 2001 lexus mentioned in the post may be over 8 years old. I know that I intend to pull the oil pan and valve covers prior to my lexus getting to the 8 years mark.
Reply
Old Aug 4, 2009 | 04:27 PM
  #23  
sktn77a's Avatar
sktn77a
Lead Lap
20 Year Member
Photogenic
Liked
Loved
iTrader: (2)
 
Joined: Oct 2002
Posts: 4,864
Likes: 408
From: Chapel Hill, NC
Default

Someone else can confirm, but it's like 8 years and 3-4 months. I'd take the pictures to another dealer as this is obviously a sludge problem. If that doesn't work, ask a lawyer to send them to Lexus Corporate in LA with a cover letter to the effect that you are not going away!
Reply
ClubLexus Stories

Celebrating Lexus & Toyota from Around the Globe

story-0

2026 Lexus IS 350 F Sport Review: The Last of Its Kind Still Rocks

 Michael S. Palmer
story-1

Top 10 Most Confusing Things Lexus Has Ever Done!

 Joe Kucinski
story-2

2026 Lexus ES Review: Lexus Re-Embraces Founding Principles

 Michael S. Palmer
story-3

10 Lexus Bargains That are Cheaper Than a New Toyota RAV4

 Joe Kucinski
story-4

8 Weirdest Things Lexus Has Ever Built

 Verdad Gallardo
story-5

10 Lexus Designs That Have Aged Like Fine Wine

 Verdad Gallardo
story-6

8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!

 Michael S. Palmer
story-7

10 Best Lexus Models No One Remembers

 Joe Kucinski
story-8

TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing

 Michael S. Palmer
story-9

Top 10 Lexus & Toyotas to Drive Before You Die!

 Joe Kucinski
Old Aug 4, 2009 | 10:13 PM
  #24  
frankjames's Avatar
frankjames
Thread Starter
Driver
 
Joined: May 2007
Posts: 104
Likes: 0
From: wisconsin
Default

It's 8yrs+120days and YES my vehicle falls in the time frame it was purchase Aug of 01 and I had first issue July09 it should be covered under this class action settlement. If you read b4. I have been to Lexus dealership 2times pleading my case. Lexus is denying there is sludge in my engine. The 2nd time I went in I brought the pics I posted earlier in this thread that shows obvious sludge(take a look for yourself) along with the rear valve cover with sludge in it directly to the service manager. The service manager stated "that is normal buildup, if you don't like it contact Lexus corporate" I contacted Lexus corporate and they said they can't do anything there is no sludge(according to the dealer). Per the settlement agreement I (or anyone else) can not sue lexus about this issue on my own because it is past the Dec. 2006 deadline to do so. At this point Lexus sent me a letter stating my claim was denied based on the fact there is no "gelling"(same thing as sludge they just don't want to say sludge) present in my engine. So, I have to have another mechanic say there is sludge and thats what caused my engine failure(No mechanic wants to get involved in this situation, it will not benefit them) So you are allowed a third party mediator to review the case, you have to send your proof of why you think it should be covered, what exactly you want to be compensated for, and otherwise plead your case to them. I have talked to the guy who is going to rebuild my engine and have him document the sludge in the engine and state why the engine failed (oil pickup clogged with sludge prevented proper lubrication of engine) All this evidence and my report have to be sent in within 90days of receiving the decline letter from Lexus. This is all a huge pain in my *** but I will not be taken, this is a very costly repair and have done a lot of research to get myself this far. I will pursue til the end. But RX owners beware this is the exact situation you could be facing. How many engines do you think Lexus wants to replace for free??? If you look around online the list of denied claims goes on and on. They can't really afford to take responsibility for their mistake, so they drag it out hoping that most people will give up. So I will keep fighting it and see what happens, it's obvious they admitted they messed up big time on these engines!
Reply
Old Aug 5, 2009 | 10:17 AM
  #25  
bozilla's Avatar
bozilla
Driver School Candidate
 
Joined: Dec 2005
Posts: 19
Likes: 0
From: FL
Default

When I received the letter from Lexus about the oil gelling problem I immediately became suspicious. I did some research and found this was an ongoing problem with the Toyota 3.0 engine. I don't thing any car maker would offer an extended warrants unless there was a problem with design/installation, ect. I think this design defects also extended to the transmission installed in the RX300.
Reply
Old Aug 5, 2009 | 03:47 PM
  #26  
frankjames's Avatar
frankjames
Thread Starter
Driver
 
Joined: May 2007
Posts: 104
Likes: 0
From: wisconsin
Default

I totally agree. I think first gen Rx's have some major issues. I'm praying that I won't go through this engine ordeal and have a major trans issue in the next 50k. Anytime a car company comes out with a new vehicle some issues are to be expected but the last thing I ever thought I would have to worry about is drivetrain problems in a Lexus. At least I opted for the gs400 instead of the gs300 otherwise I may be dealing with the same problem on that.
Reply
Old Aug 5, 2009 | 06:54 PM
  #27  
sktn77a's Avatar
sktn77a
Lead Lap
20 Year Member
Photogenic
Liked
Loved
iTrader: (2)
 
Joined: Oct 2002
Posts: 4,864
Likes: 408
From: Chapel Hill, NC
Default

Originally Posted by frankjames
At least I opted for the gs400 instead of the gs300 otherwise I may be dealing with the same problem on that.
Different engine (in line 6) so the GS300 should be OK. But this still shouldn't happen with their mainstream V6.

But my previous post was suggesting taking the car to a totally different Lexus dealer with the pics and asking them to assess the sludge issue. I don't know if it would come up on their computer that you had taken it to the first dealer, but if they look at the pictures (unknowingly) and say "yeah, it looks like sludge" then you pretty much have them by the short-and-curlies!

Last edited by sktn77a; Aug 5, 2009 at 06:57 PM.
Reply
Old Aug 6, 2009 | 05:45 PM
  #28  
frankjames's Avatar
frankjames
Thread Starter
Driver
 
Joined: May 2007
Posts: 104
Likes: 0
From: wisconsin
Default

Good call on the GS. They do have it in the Lexus system under the VIN, I did get a copy of Lexus service record after I was in there. i would have to drive a minimum of 1 hr.15min to get to another dealer. I'm having the largest used car dealer in Madison document it. They see a lot of Lexus's through their dealership.
Reply
Old Aug 8, 2009 | 07:15 AM
  #29  
frankjames's Avatar
frankjames
Thread Starter
Driver
 
Joined: May 2007
Posts: 104
Likes: 0
From: wisconsin
Default

Finally, after a clever story, got the sludge in the engine documented by a Toyota dealership. A step in the right direction!!!
Reply
Old Aug 8, 2009 | 11:06 AM
  #30  
sktn77a's Avatar
sktn77a
Lead Lap
20 Year Member
Photogenic
Liked
Loved
iTrader: (2)
 
Joined: Oct 2002
Posts: 4,864
Likes: 408
From: Chapel Hill, NC
Default

Outstanding - persistence pays off! You're not home and free yet, though. Lexus is still going to claim it was not gelling, but they have a much weaker position now and will probably buckle one you start mentioning the BBB, local newspaper, local TV station investigative reporter, small claims court, etc,

Keep at 'em!
Reply



All times are GMT -7. The time now is 02:45 AM.

story-0
2026 Lexus IS 350 F Sport Review: The Last of Its Kind Still Rocks

Slideshow: the 2026 IS 350 isn't all that new, and that's why we love it!

By Michael S. Palmer | 2026-06-04 14:35:23


VIEW MORE
story-1
Top 10 Most Confusing Things Lexus Has Ever Done!

Slideshow: 10 most confusing things Lexus has ever done.

By Joe Kucinski | 2026-06-04 09:40:55


VIEW MORE
story-2
2026 Lexus ES Review: Lexus Re-Embraces Founding Principles

Slideshow: Our First-Drive Review of the 2026 Lexus ES!

By Michael S. Palmer | 2026-05-29 20:30:16


VIEW MORE
story-3
10 Lexus Bargains That are Cheaper Than a New Toyota RAV4

Slideshow: 10 Lexus bargain that are cheaper than a new Toyota.

By Joe Kucinski | 2026-05-20 10:28:20


VIEW MORE
story-4
8 Weirdest Things Lexus Has Ever Built

Slideshow: From hoverboards to luxury yachts, these are the strangest projects Lexus has ever attached its badge to.

By Verdad Gallardo | 2026-05-16 11:34:36


VIEW MORE
story-5
10 Lexus Designs That Have Aged Like Fine Wine

Slideshow: Some luxury cars chase trends, but these Lexus models look better now than they did when they first rolled into showrooms.

By Verdad Gallardo | 2026-05-06 17:58:29


VIEW MORE
story-6
8 Tips for Improving Your Hybrid or Plug-in Hybrid's Efficiency!

Slideshow: How to Get the Best Fuel Economy with a Hybrid and Plug-In Hybrid!

By Michael S. Palmer | 2026-05-05 20:54:44


VIEW MORE
story-7
10 Best Lexus Models No One Remembers

Slideshow: 10 best Lexus models no one remembers.

By Joe Kucinski | 2026-05-05 17:33:28


VIEW MORE
story-8
TRD Off-Road Premium: Best 2026 4Runner, Except This One Thing

Slideshow: diving into 4Runner TRD Off-Road Premium's pricing, performance, fuel economy, features, and amenities!

By Michael S. Palmer | 2026-04-23 13:09:18


VIEW MORE
story-9
Top 10 Lexus & Toyotas to Drive Before You Die!

Slideshow: the 10 Lexus and Toyota vehicles you need to drive before you die.

By Joe Kucinski | 2026-04-23 10:34:24


VIEW MORE