Satisfaction - This Time from Dealership
|There has been a lot of study on the satisfaction level from the customers' point of view against dealerships, automakers, etc. But few have talked about dealership satisfaction against the manufacturer. Not too long ago JD Power and Associate has finished their Dealer Attitude Study and it shows that for the second straight year, Lexus were most satisfied with their manufacturer.|
Lexus scored 169 points this year, which is 23 points more than the second place Toyota. Saturn, the second place holder in 2001, scored 144 and is placed third. Followed that is BMW, and then Honda and Hyundai are tied for fifth.