Lexus is Top-Performing Brand in 2009 J.D. Power and Associates CSI Study

TORRANCE, Calif. (Feb. 25, 2009) – Lexus ranked highest in customer satisfaction in the J.D. Power and Associates 2009 Customer Service Index (CSI) Study^SM. Lexus achieved an overall CSI score of 835 on a 1,000-point scale, 25 points better than the next-highest brand.

The
Lexus brand also led in four of five measures in the CSI Study. Those
areas include service initiation, service advisor, service facility and
service quality.

“We will always
work hard in partnership with our dealers to improve the customer
experience for Lexus buyers,” said Lexus Group Vice President and
General Manager Mark Templin. “Lexus has a great working relationship
with our dealers, who are the best in the business. We are proud that
we’ve consistently scored very well in the CSI survey even as our sales
and units in operation have grown over time.”

The 2009 CSI Study is
based on responses from 106,059 owners and lessees of 2004 to 2008
model-year vehicles. The study was fielded between October and December
2008. 

Credit: Lexus USA

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