Customer FAQs for 2010 Lexus GX 460 Recall

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2010lexusgx.jpgApproximately 9,400 2010 Lexus GX 460 sport utility vehicles in the U.S. are involved in this voluntary safety recall. Approximately 5,600 2010 model year vehicles have been sold.


2. What is
the condition that prompted Lexus to take this action?
 
If
the vehicle is driven through a sharp turn under certain high-speed
conditions, the rear tires could lose traction. The issue will not
always manifest, as it depends on road conditions, driving conditions
and the vehicle’s load.
 
3. What is
Lexus doing to address this issue?
 
Lexus will
voluntarily recall 2010 GX 460s in order to update software in the
vehicle’s Vehicle Stability Control (VSC) system, which helps control a
loss of traction in turns as a result of front or rear wheel slippage
during cornering.  
 
4. What is the
likelihood that my vehicle will experience this condition?
 
To
date, Lexus has received no customer reports of an incident related to
this issue.  However, it is possible for this condition to occur when
the GX 460 makes a sharp turn at high speeds.
 
Any
customer concerned about driving their 2010 GX 460 will be provided a
loaner vehicle until the recall work has been completed.  
 
5. What
action do I need to take to prevent this condition from occurring?
 
Customers
are advised to reduce vehicle speed when turning and to press firmly on
the brake pedal if making a sharp or high-speed turn.
 
Any
customer concerned about driving their 2010 GX 460 will be provided a
loaner vehicle until the recall work has been completed.  
 
6. Is
it safe to continue driving my vehicle until the update becomes
available?
 
Toyota believes that the
GX 460 is safe to drive, provided that the vehicles are driven under
normal driving conditions.  However, customers are advised to reduce
vehicle speed when turning and to press firmly on the brake pedal if
making a sharp or high-speed turn.
 
Any customer
concerned about driving their 2010 GX 460 will be provided a loaner
vehicle until the recall work has been completed. 
 
7. Are
you continuing to investigate other models?
 
We
are conducting driving tests for all Toyota and Lexus sport-utility
vehicles and will make the results public when they are available.
 
8. Are
mechanically similar Toyota vehicles such as the Toyota 4Runner
affected by this recall?
 
No other
Toyota, Lexus or Scion vehicles are involved in this recall in the U.S.,
due to differences in a combination of weight balance, front and rear
suspension design and equipped tires.
 
9. When
can I get my vehicle fixed?
 
All
Lexus dealers will have the VSC software update by the end of April.  Once the software update is available at dealers, vehicle owners are
encouraged to bring their 2010 GX 460 to a Lexus dealer at their
earliest convenience.
 
10. How long
will it take for a dealer to update the VSC software?
 
The
update should take approximately one hour, depending on a dealer’s work
schedule.
 
11.  Is this update covered
by warranty?  Will drivers have to pay any money out of pocket for this
repair?
 
Customers
will not have to pay for any expenses related to this recall.
 
12. What
should I do if I still have questions or concerns?
 
If
you still have questions or concerns that have not been addressed here,
please contact Lexus Customer Satisfaction at 1-800-25 LEXUS or
1-800-255-3987.

 

Courtesy: Lexus USA

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